What should flight attendants do in the face of passengers' complaints?

Facing passengers, as flight attendants, only by better communication with passengers can we know what passengers really need and provide better services for passengers; Only by better communication with passengers can passengers understand and support the work of flight attendants; Only by better communication with passengers can we find the best solution when problems arise, so that passengers can truly satisfy the service of flight attendants from the heart. It can be seen that excellent communication is of vital significance to the service of flight attendants.

In the process of flight production, there are often some force majeure reasons that cause flight delays, but most passengers can't understand and treat them rationally. In the face of passengers' complaints, flight attendants should not only overcome their own bad feelings, but also seize the service opportunity with good listening, communication and adaptability to help passengers solve practical difficulties and provide better services. The most precious thing between people is sincerity, trust and respect, and its bridge is communication. At this time, good communication is the premise and foundation for dealing with emergencies. At this time, the first thing to do is to listen to the passengers' complaints patiently, and then conduct a two-way informal communication, so as to effectively solve the problem.