1, 1 10 The alarm service desk receives people's telephone calls, help and complaints 24 hours a day. Among them, the scope of accepting telephone alarm is criminal cases; Public security cases (incidents); Mass incidents that endanger personal and property safety or social order; Natural disasters, public security disasters and accidents; Other alarms related to illegal crimes that need to be handled by public security organs.
2. The scope of assistance is drowning, falling off a building, suicide, etc. Need emergency assistance from public security organs; Old people, children, mentally retarded people, mental patients and other people are lost and need the help of public security organs to find them within a certain range; Citizens are in danger and in isolation; Public facilities such as water, electricity, gas and heat are in danger, which threatens the safety of public facilities, the order of work, study and life, and the safety of life or property of natural persons, legal persons and other organizations, and requires the public security organs to deal with them urgently in advance; Other urgent matters that need to be handled by the public security organs.
3. The scope of accepting telephone complaints is that the public security organs and their people's police violate the People's Police Law of the People's Republic of China, the Regulations on Supervision of Public Security Organs and other laws and regulations and the disciplinary provisions of the people's police, illegally exercise their functions and powers, fail to perform their statutory duties, and fail to abide by various law enforcement, service, organization, management systems and professional ethics.