As one of the most profitable industries in China, IT consulting industry is experiencing the pains of development and change. On the one hand, the market and industry are in a booming stage, on the other hand, the life of domestic IT consulting enterprises is not easy, consulting fees are difficult to recover, and the "final payment" of a considerable number of projects is gone. How to get out of the predicament, we must dig out our own problems and solve them in a targeted way. At present, the problems of consulting enterprises are highlighted in three aspects:
First, customer satisfaction is low, and the proportion of successful cases is not high.
In the final analysis, the consulting industry is a business service industry, which solves problems for customers and creates value for customers. Customer satisfaction is the key to the success of consulting projects. The low customer satisfaction is not recognized, which has formed a bad reputation in the consulting industry, leading some small and medium-sized enterprises, especially private enterprises, to dare not outsource projects. The low success rate has become an obstacle to the development of consulting industry.
On the one hand, the needs of customers are constantly improving. Senior managers of some enterprises have worked hard in the IT industry for many years and received professional training. Others act as consultants and give advice to such enterprises. What the consultant submits to the client's desktop must be keen thinking and a more effective overall solution, otherwise it will be difficult to satisfy people. On the other hand, consulting companies undertake consulting projects that cannot be completed for immediate benefits, and temporarily set up project teams according to the needs of the projects. The consultation period is short, and the consultation results are often unsatisfactory. There are even jokes that outsiders provide advice to insiders.
Second, there is a lack of senior IT consultants and effective accumulation of consulting resources.
Statistics released by the Shanghai Talent Agency Industry Association recently show that the demand for talents in the consulting industry in Shanghai has risen sharply, and even foreign-funded enterprises have offered a monthly salary of 30,000 yuan to find a senior consulting manager. And some consultants who do career planning consulting services charge 60-200 yuan per hour. Well-known consultants are generally professional and sharp-tongued.
This news reflects the "bull market" of professional and experienced IT consultants from one side. IT consulting industry has also developed in China for more than 20 years, and experienced senior consultants emerge one after another, but it is still a morning star for every consulting enterprise. (CCID Consulting Co., Ltd. Liu)
A thousand troops are easy to get, and the situation that talent competition is hard to find will not be alleviated in the short term. Then another big problem encountered by consulting enterprises is how to prevent the failure of consultants' human resources from delaying customer service. It takes a long time for newcomers to learn and accumulate before they can directly contact customers. To speed up the modernization of consulting industry, we must strengthen the accumulation and effective reuse of consulting resources. At present, consulting companies are considering compiling qualified or experienced consultants into a software or program to realize a process and manage it well. The consulting process will become a consulting service industry based on computer software. The service industry based on laborers' intelligence transforms consulting experience and achievements into some reassembled and reused modules. What used to take a month to complete can now be completed in a day or two.