2. Beijing Sales Office Tel:? (+86 10) 59005707,? (+86 10) 59005706。
3. Changsha Sales Office Tel:? (+073 1) 89790792,? (+073 1) 89790762,? (+073 1) 89790763。
4. Guangzhou Sales Office Tel:? (+86) 02083873885,(+86) 02083873997。
5. Shenzhen Sales Department Tel:? (+86755) 82 138588,(+86755) 82 136 120。
6.Xi 'an Sales Office Tel:? (+8629) 6367 1350,? (+8629) 6367 1360。
The service scope of the sales office: booking flights in advance and adjusting the value-added services of hotel reservations, such as checked baggage allowance, plane meals, seat selection, etc. Purchase travel insurance and duty-free goods; Get flight change, name change help, etc. Ask questions.
Extended data:
AirAsia Consulting Center:
1, India: +9 1 80 4666 2222, +9 1 80 4766 2222.
Consultation time: 24-hour service, Monday to Sunday.
2. Thailand: +66 2 5 15 9999
Monday to Sunday 8: 00-2 1: 00 (GMT+7).
Some customer service projects of AirAsia:
Such as flight delays, cancellations and alternate notices.
If the flight is delayed, cancelled or (and) alternated, AirAsia will inform relevant passengers (including passengers waiting at the airport or passengers on board) within 30 minutes after learning accurate information (including the reasons for the flight delay or cancellation and flight dynamics), and update the flight dynamics to passengers in time. AirAsia will update the flight dynamics in time through its own navigation display equipment and other means, and provide relevant information to the airport to ensure that the flight dynamics can be updated to the relevant navigation display equipment in time.
As long as conditions permit, AirAsia will contact passengers in advance through the telephone registered at the time of booking. If the passenger booked the ticket through a travel agency and we don't have the contact information of the passenger, the customer service staff of AirAsia will contact the travel agency. Therefore, it is suggested that passengers register a valid phone number and email address in order to provide flight dynamics to passengers by calling or sending text messages or emails.
AirAsia Official Website-Customer Service and Emergency Plan
AirAsia official website-Consultation Center
Airasia official website-sales office