Have a deep understanding of the best time for residents, and the quality of this process will directly affect the success of the transaction, even if it is not successful.
Work has also enabled us to have a deeper understanding of customer needs and housing psychology, which will be of great help to future work.
First of all, before watching:
1. reconfirm the time and place, the time point about the customer and the time period about the landlord.
(
exist
20
A few minutes or so.
)
To prevent our passive situation caused by time and career.
The date didn't go well.
Yuefangdong
：
The customer may be at
10
Dot mole
10
main points
15
I/kloc-arrive around 0/0, because he has to consider another house at the same time, and he can't see this until he finishes that. (here.
Landlord creates a sense of urgency)
About customers:
A.
It's imperative that you be on time.
10
Yes, the landlord has something to do later and wants to go out.
;
B.
My other colleagues and clients all want to see it, and their intentions are very strong. If you are late, I'm afraid you won't be here.
C.
There are many people looking at the house today. Some customers have already talked to the landlord. Now some customers ask the landlord not to let people see it. Please come quickly.
!
D.
No matter whether you buy a house or not, you must come and see it, otherwise it would be a pity to miss your favorite house!
2.
Communicate with the client's landlord in advance to prevent skipping orders.
A.
To the landlord: I will show the client your house later, and I will try my best to promote your house from the perspective of professional market. In my experience, you don't want to see it.
It's too enthusiastic now, otherwise customers will think that you are in a hurry to sell the house, take the opportunity to reduce the price, and leave everything to me, don't worry!
B.
For customers: The landlord is my good friend and has a very good relationship with me (to prevent customers from contacting the landlord privately). You will concentrate on the house and pay attention to other things in a moment.
Help me fix it. If you are satisfied with the house, don't say too much. I'm afraid the landlord will raise the price because of the wind. If you are not satisfied with the house, don't say too much to your face.
I'll help you find a house, and we have to do landlord business. I hope you can understand.
3.
Confirm the detailed information of the property again (including area, price, floor, decoration, residential property fees, etc.). ), summarize the advantages and disadvantages of the house and prepare the speech in advance.
Answer customers' questions.
4.
In the choice of escort personnel, try to choose colleagues who are familiar with the owners and customers and have good communication.
5.
Items to be prepared: business cards, telephone numbers of buyers and sellers, house inspection confirmation, shoe covers (including customers).
6.
According to the understanding of the housing, choose the route to see, try to avoid the mess of some surrounding environment, avoid the road with dense intermediary, and choose to be able to
Highlight the advantages of the house (convenient transportation, complete facilities and beautiful environment) and increase the impression points.
7.
Meet customers at landmark buildings near the community.
Avoid being in front of a dense intermediary or community.
Prevent other intermediaries from harassing or customers.
Asking the doorman in the community will bring unnecessary trouble to the program.
8.
Pay more attention to the second interview,
If you are too obsessed with the success of your first performance,
Then the possibility of a single explosion is very high.
So be sure to reply.
Continue to put on a show while watching, convey nervousness, and try not to promise customers immediately. It seems that other chain stores already have deposits. Please ask before returning them.
The customer replied, making the customer feel that the house is very popular, and even asking the customer to bring a deposit to see the house, prompting a decision.