1. How to click the dial icon in the mobile phone to find the phone.
2. Enter 10000 in the input interface, and then click the dial button.
3. Click the number key "0" after the connection, wait for a while, and the platform will automatically switch to manual service.
Quality requirements of manual service:
1, enthusiastic and serious attitude
To be a qualified customer service staff, only by loving this business can you devote yourself wholeheartedly, so this is the premise of a qualified customer service staff.
2. Skilled business knowledge
Have skilled business knowledge and study hard. Only by mastering all aspects of business knowledge can we accurately provide users with services such as business inquiry, business handling, complaints and suggestions, so that customers can achieve better satisfaction in their due services.
Step 3 answer questions patiently
Attitude towards customers is the core. In the process of work, we should keep a warm and sincere attitude. While doing a good job of explanation, we should relax our tone and not be arrogant. If you encounter problems that customers don't understand or can't explain, you should be patient and always keep the promise of "melting a smile into a voice and bringing sincerity to customers", so that you can make continuous progress better.
4. Reasonable communication and coordination
Effective communication skills are the basic qualities that a customer service staff should have. Listening to customers, understanding customers, inspiring customers and guiding customers are all basic skills when communicating with customers. Only by knowing what services and help customers need and where their complaints and dissatisfaction are, can we find out the problems existing in the company, prescribe the right medicine and solve customers' problems.