(1) User name and password are incorrect.
(2) If the user account password is filled correctly, proceed to the next step to continue processing; It is recommended to reinstall the dialing software (if you don't know how to install the dialing software, please consult the user again):
If it is normal after reinstalling the dialing software, the reason is "the dialing software is lost";
If the fault still exists after reinstalling the dialing software, please call the customer service number 10000 Telecom (10060 Netcom/10050 Tietong) to report the fault.
Broadband connection error 69 1
Real error 69 1: 1: There is an error in the domain name (wrong user name or password). 2: The server is unresponsive (the user port in the computer room is wrong, or the account is not activated). 3. Telephone or broadband arrears.
Error reason 69 1
1. Telecom has limited the number of accounts you can use. For example, your account can be used by four people, and now all four people are using it. If you dial, it is an error of 69 1.
2. You didn't disconnect after using it, at least on the server side. I thought you were still using it, which was similar to the above situation, so the error was 69 1.
Suggestion: Every time you close the broadband connection, right-click the broadband connection, and then click Disconnect.
After the error 69 1 happens, don't keep pestering others to dial, wait a few minutes and then dial. If this has been the case, call the customer service number 10000 Telecom (10060 Netcom/10050 Tietong) and tell the staff that your computer is 69 1 inaccessible, and then she
One of the solutions to broadband connection error 69 1
Solve the puzzling error of ADSL 69 1
There is a wireless router in the office of the factory, but broadband is newly installed at home, and we haven't bought a router yet, so my brother and I only use an ADSL account and a network cable to plug in and out between two laptops. But what is depressing is that everyone can surf the Internet when plugged into my laptop, but when plugged into my laptop, I always get the error 69 1: User name/password error. But what is certain is that I definitely didn't enter the wrong user name or password, so I can't set it in the dialer and phone for a long time! ! ! dark ......
Calling 10000, the telecom lady insisted that I made a mistake, not their problem. Later, I searched some related articles on the Internet and finally solved the problem-it turned out that Telecom bound my ADSL account with my brother's laptop card. The solution is as follows (refer to Xiao Chao's article "Easily Modify the MAC Address of Network Card under Win2000/XP"):
1. Run on Big Brother's mobile phone (enter "cmd" in "Run" to bring up the command line), enter the ipconfig/all command, check the network configuration information, find out the PhysicalAddress in the local connection and record it.
2. Enter my notebook again, enter the device manager, find the network card in the network card, right-click the name of the network card to select properties, enter the "Advanced" tab, select "View NetwotkAddress" in the box on the left, select "Value" on the right, and fill in the MAC address just recorded (case-insensitive, don't add "-").
Maybe we will meet again in the future, so please study! ! !
Broadband connection error 623 (phone book entry not found)
Step 1: Is there any software such as firewall or 372 1 internet assistant? If so, it is recommended to quit.
(1) Post-test of firewall and 372 1 Internet assistant: "User software problem" if the fault is solved;
(2) If the fault still exists, proceed to the next step to continue processing;
Step 2: instruct the user to check the status of the network card and plug in the network cable:
(1) If the fault is solved, the cause of the fault is "pc hardware problem";
(2) If the fault still exists, proceed to the next step to continue processing;
Step 3: If the conditions are met (there is dial-up software and installation CD (Win98 should be equipped with network card drive disk), it is recommended to delete and create again:
(1) If the fault is solved, it is a "pc hardware problem";
(2) If the fault still exists, proceed to the next step to continue processing;
Step 4: If all the above treatments are invalid or simple coordination operation is impossible, please call customer service 10000 Telecom (10060 Netcom/10050 Tietong) to declare the obstacle.
The processing flow of broadband connection error 678 (the remote computer is not responding) is as follows:
Step 1: Check whether the modem signal light is normal, if not, restart the modem. If it is normal, see step 2.
Step 2: Ask the user if he has any software such as firewall or 372 1 internet assistant, and if so, advise the user to quit.
(1) firewall and 372 1 internet assistant post-test: the fault is solved, and the fault reason is "user software problem";
(2) If the fault still exists, proceed to the next step to continue processing;
Step 3: instruct the user to check the status of the network card and plug in the network cable:
(1) If the fault is solved, fill in: the fault reason is "pc hardware problem";
(2) If the fault still exists, proceed to the next step to continue processing;
Step 4: When the conditions are met (users have dialing software and install CD (Win98 should have network card driver), users are advised to delete the dialing software and reinstall the network card driver before installing the dialing software:
(1) If the fault is solved, fill in: the fault phenomenon is "dial-up connection timeout" and the fault reason is "PC hardware problem";
(2) If the fault still exists, proceed to step 7 to continue processing;
Step 5: judge whether the telephone line behind the modem is available and whether the separator is connected correctly;
(1) If the phone behind the modem can't be used, but you can use another phone with a billing number, it is recommended to replace the telephone line. The fault reason is "user indoor line fault";
(2) If all the telephones with the user's home billing number cannot be used, please call the customer service number 10000 Telecom (10060 Netcom/10050 Tietong) to declare the obstacle. Step 6: If all the above treatments are invalid or the user can't cooperate simply, please call the customer service number 10000 Telecom (10060 Netcom/10050 Tietong) to declare the obstacle.
Broadband connection error 645 is due to the damage of dial-up software file (common in XP system), and the processing flow is as follows:
Step 1: If the conditions are met (the user has dial-up software), it is recommended to reinstall the dial-up software: if the fault is solved, the fault reason is "user software problem"; If the fault still exists, users are advised to find a computer company to repair the computer system, and the cause of the fault is "user software problem"; .
Step 2: If all the above treatments are invalid or the user can't simply cooperate, please call the customer service number 10000 Telecom (10060 Netcom/10050 Tietong) to declare the obstacle.
The phenomenon of broadband connection error 720 is very common in XP system. Generally, 90% can be solved by restarting the system and dialing many times. The processing flow is as follows:
Step 1: It is recommended to restart the system before dialing the Internet again:
(1) If the fault has been solved, there is no cause of the fault.
(2) If the fault still exists, it is suggested that the user restore the system or find a computer company to format and reinstall the system, and then shut down and update the function in time.
Step 2: If all the above treatments are invalid or the user can't simply cooperate, please call the customer service number 10000 Telecom (10060 Netcom/10050 Tietong) to declare the obstacle.
Broadband connection error 72 1 (remote computer does not respond) This phenomenon is mostly a USB interface modem fault code, which can be handled according to the following steps:
Step 1: Determine whether the modem signal lights are synchronized. Refer to step 2 for signal lamp synchronization, and refer to steps 3, 4 and 5 for signal lamp asynchronization.
Step 2: If the traffic lights are synchronized, the user protocol selection is incorrect (OA or OE). If not, you can call customer service 10000 Telecom (10060 Netcom/10050 Tietong) to declare.
Step 3: The signal lights are out of sync, and judge whether the telephone line behind the modem is available. If it is not available, but you can use other phones with billing numbers, you can suggest that users change their own telephone lines. If all the telephone numbers in the user's home are unavailable, if not, the customer can call the customer service number 10000 Telecom (10060 Netcom/1050 Tietong) to declare.
Step 4: Check whether the separator is connected backwards.
Broadband connection error 7 18 phenomenon, very few problems for users:
Step 1: It is recommended to restart the computer first, and then dial the test:
(1) If the fault has been solved, there is no cause of the fault.
(2) If the fault still exists or can't be simply coordinated, you can call the customer service phone 10000 Telecom (10060 Netcom/10050 Tietong) to report the fault. String 5
Broadband connection error 734(PPP link control protocol terminated)/error 735 (the requested address was rejected by the server
Step 1: It is recommended to restart the computer.
Step 2: Error in dialing software. It is recommended to reinstall the dialing software, which is common in XP system.
Step 3: If all the above treatments are invalid or the user can't simply cooperate, please call the customer service number 10000 Telecom (10060 Netcom/10050 Tietong) to declare the obstacle.
Broadband connection error 769
Error 769: Unable to connect to the specified target.
Problem: This shows that there is something wrong with your computer's network equipment.
Solution:
Open My Computer → Control Panel → Network Connection to see if the local connection is available.
Disabled status, if so, just double-click the local area connection and see the status change to Enabled. If there is no local connection,
Then there is something wrong with your network card 100%-either it is not installed or it is broken. Please contact your computer supplier or solve it yourself.
Error 769 appears, mostly because the network card is disabled, just enable it! The reasons are generally: user's misoperation or some firewall software and computer viruses, which are very common. If you can't find a local connection, the driver of the network card is generally lost or the computer can't detect the network card, so you can reinstall it.
Cause of error: The network card is disabled.
Solution: Please right-click the computer, select Properties, then select Device Management, and then look at the network card driver. If it is "X", it means that the network card is disabled. Right-click to activate the network card.
Causes and solutions of 769 broadband connection errors
Causes of broadband connection errors 769
Generally, you will receive an error 769 if one of the following conditions exists:
1. The network cable has been disconnected.
2. The modem is disabled.
3. The modem driver is damaged.
Spyware is running on the computer, which is blocking the connection.
5.Winsock needs to be repaired.
6. Third-party firewall software blocked the connection.
Solution:
To find out the cause of the problem, please follow the following steps.
Step 1: Make sure the network cable is connected.
Make sure that the network cable is connected to the computer and the modem respectively. If your computer is connected to a hub or router, make sure that the cable connecting the hub or router to the modem is connected.
Step 2: Ensure that the network adapter is enabled.
1. Click Start, click Run, type ncpa.cpl, and then click OK.
2. Right-click the local area connection icon. If this option is available, click Enable.
Step 3: Reset the modem
1. Disconnect the cable between the computer and the modem.
2. Turn off the modem. If the modem does not have a power switch, please cut off the power of the modem.
3. Wait two minutes.
Turn on the modem and connect the cable from the computer to the modem.
Step 4: Using Device Manager, uninstall and then reinstall the modem and driver.
Before performing these steps, you may need to download the latest driver for the network adapter from the hardware manufacturer. 1. Click Start, click Run, type sysdm.cpl, and then click OK.
2. Click the Hardware tab, click Device Manager, and then locate the network adapter.
3. Expand the network adapter, and then right-click the icon for the network adapter.
4. Click Uninstall, and then click OK. In the dialog box that prompts you to delete files related to this device, click Yes.
5. Restart the computer. Alternatively, click Actions, and then click Scan to detect hardware changes.
6. If Windows finds the device but can't recognize it, you must install the latest driver for the network adapter.
Step 5: Create a new DSL or cable connection
1. Click Start, click Run, type ncpa.cpl, and then click OK.
2. Click Create New Connection under Network Tasks. When the wizard starts, click Next.
Click Connect to the Internet, and then click Next.
4. Click "Set my connection manually", and then click "Next".
5. Select a broadband connection that requires a user name and password, and then click Next.
6. Perform the remaining steps. Use the connection information provided by your Internet service provider (ISP) to complete the wizard.
Note: You may need to use the software provided by your ISP to create a new connection.
Step 6: Fix Winsock and TCP/IP.
1. Click Start, click Run, type netshwinsockreset, and then press Enter.
2. When the command prompt window flashes, please restart the computer.
Step 7: Temporarily uninstall the third-party firewall
Some third-party firewall software, such as ZoneAlarm and NortonPersonal Firewall, may cause Internet connection problems on computers running Windows XP PSP 2. You may need to temporarily uninstall these programs to test your computer. It is not enough to disable these programs just for testing. Please make sure that you have a CD or installation file so that you can reinstall these programs later. If the problem is caused by these programs, you may need to contact the vendor of the program for help in setting up the program.
Note: Before removing the third-party firewall program, you may need to verify that the WindowsXP firewall is enabled.
Some in Baidu Encyclopedia: 1, error code 7 18, 6 19, 69 1: belong to account password problem.
A. When the user enters the wrong account number and password, the user is required to re-enter.
B. If the account expires, you can check whether the account expires in the "IP Integrated System".
C. The account card is stuck on the Internet: generally, it is caused by the abnormal connection when the user disconnects or logs off the Internet. Users can turn off the power of the cat and the computer 10 minutes or more before connecting, which can generally be solved.
D account stolen: contact the Internet Project Department to solve it.
2. Error code 676: It belongs to the equipment problem in the computer room, so the user can dial several times in a row before logging in.
3. Error code 720: The modem driver setting is incorrect, mainly because the parameter values of vpi and vci are set incorrectly (0/35 for Wanzhou Tietong) or the computer needs to be restarted.
4. Error 769: The reason for this error is that the local connection is disabled or disabled by the user, which mainly appears among users of the Ethernet cat. It belongs to the situation that the network card is disabled due to the user's wrong disconnection, so the network card can be enabled in "Local Connection".
5. Error 678: Generally, the modem indicator light is abnormal, and the link light on the cat flashes (the English logo of the link light on a few cats is showtime). Please refer to the failed link or ask users to check their firewalls. If the modem indicator light is normal, the cause of the fault is that the computer cannot establish a connection with the modem. The solution is to restart the modem. If not, you'd better reinstall the system. This problem usually appears for a long time.
6. Under Windows Vista Home Basic, 8 15 errors often occur. It is a network port problem, which is caused by the network provider's disconnected performance and incorrect connection field values. This has nothing to do with the whole system.
Add another 678: error 678, which is a common fault prompt for broadband adsl dial-up Internet users. Simply put, the network is not working. Broadband adsl dial-up internet access uses pppoe protocol, data is transmitted through telephone line, and data is modulated and demodulated by adsl special modem. Error prompt 678 means that the remote computer does not respond, which means that the computer sends instructions to the network card to send data, including the transmission of telephone lines. The port of the terminal board of the local office (telecommunication bureau room) will prompt problems in data transmission when processing and returning data to the computer. solution
1. First, confirm that the adsl modem is dialing normally. Because the IP automatically obtained by the network card has not been cleared, the network card cannot obtain it when dialing again.
The new IP address will prompt 678. The operation method is: turn off the adsl modem, access the network connection in the control panel, right-click the local connection to disable, right-click the local connection to enable after 5 seconds, and then turn on the adsl modem to dial.
2. If the first step is ineffective, the local connection (network card) will still be disabled when the adsl modem is turned off, and then the computer will be restarted and turned on.
It can be solved by local connection (network card) and then opening adsl modem;
3. If the above steps cannot be solved, check whether the network card light is on. If the NIC light is off, refer to the solution of "NIC light is off or often off" in the dispatching knowledge base.
4. If the network card light is normal 1, neither step can be solved, and guide the user to uninstall the network card driver and reinstall the network card driver. If the user xp system follows the knowledge number: 9973, how to set the ADSL dial-up connection mode under WINXP to guide the user to create dial-up connection, if the 98 system suggests that the user install Raspppoe software or EHERNET300 software to connect.
5. If the above operation fails, contact the telecommunications department to confirm the port.
6.adsl modem failure is the main reason.
7. If multiple computers use a router to access the Internet, please try to remove the router and connect to the Internet. If you can surf the internet smoothly, it means that the router is faulty, so you should eliminate the router fault or replace it with a new router.
8. If you are an ADSL user for one year, if this happens during use, it may be a phone bill problem, please consult the customer service center. In some areas, users of China Telecom or China Unicom can make phone calls, but they can't access the Internet. At this time, it may also be because of the telephone, because now the telecommunications departments in some areas stop using the telephone instead of the network when users owe money.
9. Some brands of modems are also prone to errors due to lack of power.
10. If none of the above methods can solve your problem, you can try resetting the adsl modem and try again after two or three times.
1 1.adsl modem equipment damage can also lead to error 678. Although on the surface, the adsl modem works normally, but the connection fails, the author has encountered such a problem, and finally replaced it with a new adsl modem to solve the problem. I hope it will help you and I hope it will be adopted.