1, express official website by ZTO.
Customers can enter the express number in the "Express Query" box at the top of the homepage, and click the "Query" button to view the logistics information. In addition to official website inquiry, ZTO Express also provides mobile APP inquiry, WeChat official account inquiry, SMS inquiry and other ways. Customers can choose the appropriate way to query according to their own needs.
2. Inquire through the customer service hotline
Customers can call the customer service hotline of ZTO Express. After providing the express number, the customer service staff will query the logistics information for you and provide relevant help. If customers encounter express delivery problems, they can also consult and complain through the customer service hotline.
Matters needing attention in signing for express delivery
1. Don't write the delivery address in too much detail: you can generally write the name of the community and building for your home address, and it is best not to write the house number. Go downstairs and get it yourself to reduce the disclosure of your personal information.
2. Confirm in advance when you receive the express mail: When someone calls you or sends you a text message asking you to pick up the express mail, first confirm the courier company, articles, senders, etc. It is sent to prevent someone from stealing your information and threatening you.
3. Women or the elderly should pay attention to safety when receiving express delivery: women or the elderly who live alone can collect it in a crowded place downstairs, or pretend that there are other people at home when the express delivery arrives, so as not to pose a security threat to themselves.
4. The received express mail can be inspected on the spot: if it must be signed before inspection, then take the list after signing and hand it over to the courier after inspection.