Is it appropriate for Xiao Liu, the receptionist, to reason with the guests?

There are the following points: (1) The waiter should strengthen the customer awareness 1, the guests are the "parents" of the restaurant, the guests are the service objects of the restaurant, the guests are the people who come to the restaurant to seek service, the guests always have many demands, the guests are flesh and blood, and the guests are emotional, and most of them are reasonable. After all, a few guests are deliberately demanding. (2) Several elements of establishing a good customer-me relationship 1. Remember the guest's name. In customer service, remembering the guest's first name and addressing the guest's last name appropriately can create a harmonious customer-me relationship. For the guest, he will be proud when the staff can recognize him. 2. Pay attention to the words. Talking, talking, serving, and saying goodbye to the guests with appropriate words can make the guests feel that the relationship with the waiter is not just a simple relationship of buying and selling goods, but a human relationship between service and being served. 3. Pay attention to pronunciation and intonation when you speak. Tone, intonation and voice are the "strong points" of the speech content, which are often more important than the speech content. Guests can judge whether the content behind the speech is popular or boring, respectful or rude from these aspects. Paying attention to listening and speaking is an aspect of our customer service communication with guests. Paying attention to listening can show respect for our guests and help us to know more about them and serve them better. 5, pay attention to facial expressions facial expressions are the expression of the waiter's inner feelings. Even if there are no words to say it, the expression will still tell the guests whether their attitude is good or bad. When eyes meet guests unexpectedly, don't avoid or stare at them, and show sincerity in serving them through proper contact, because eyes are the windows to the soul.