How to manage CRM customer relationship

First of all, it is to establish perfect customer information; Secondly, contact the customer and record the previous communication between the salesman and the customer and the sales progress; Finally, regular customer care and SMS greetings are also essential.

Of course, when we use CRM system, the most important thing is to realize that customers are no longer monopolized by salesmen, customer resources are no longer lost with the departure of salesmen, and the company has all the information in one hand.

Guanchen CRM-a comprehensive CRM customer relationship management function, providing sales automation (telephone sales, clue follow-up, inquiry and quotation management, competition management), service automation (customer care, business consultation, technical support, complaints and suggestions, customer return visit), project management (work report, project history, construction progress, manpower deployment, costs and expenses, documents and business letters) and contract management (contract terms)