What is the English abbreviation of crm? Can you introduce it in detail?

Crm (Customer Relationship Management) is customer relationship management. This concept was first put forward by Gartner Group, but it has recently become popular in enterprise e-commerce. The main meaning of CRM is a means to improve customer satisfaction through in-depth analysis of customer details, thus improving the competitiveness of enterprises. /view/648655.htm#sub4799