On the Pinduoduo platform, if the store sells a lot of goods, many consumers will consult the customer service, and sometimes the customer service will not be able to answer. Customer service response is too slow, customers are lost and orders are lost. Merchants in Pinduoduo often encounter too many inquiries from buyers, which leads to overwhelming customer service. In order to solve the problem of customer service reply, Pinduoduo introduced the customer service robot function.
Detailed steps:
We are in the chat interface-quick reply. When chatting, support Lenovo to input common phrases. For example, if you enter freight, you can associate a phrase that contains freight.
This is to answer customers' questions quickly. In the added words, we can set up grouping, and at the same time quickly code optional or optional. For example, mainly about the content of the speech, we set up a speech about freight, which included the word freight.
After setting up, when we chat with customers, customers ask questions related to freight. We directly enter the word freight, and the previously written freight content will pop up, and click Send to customers. This is more convenient and more showy.