Trust Gaopo. The height of Gaopo is different in different environments. For example, your cousin asked you to buy a beauty instrument of 1000 yuan, your colleague asked you to buy this beauty instrument, and a salesman asked you to buy this beauty instrument. The result is different, right? People have changed, right?
You see, the product and the price have not changed. It's all this beauty instrument, but the person you bought has changed. This is that different people have different trust bases in your mind, so the high slope in front of you is different!
So what factors determine the high trust in legal services? know well
Link degree
consciousness
Degree of value
In order to reduce the trust of target clients, lawyers should do the following: 1. Communicate with clients from seven aspects: identity, emotion, socialization, convenience, similarity, personality and culture. For example, both fellow villagers and semi-fellow villagers like music, reading, their views on certain cultural attributes, and even their understanding of some common social phenomena. And communicate with customers in depth to make them familiar with you as much as possible.
Secondly, praise and inspire each other from the three dimensions of appreciation, encouragement and inspiration, and inspire each other with their own legal knowledge to deepen their understanding of themselves. Everyone should pay attention to your experience, achievements, who you are with, your environment, professional ability, honor, customer cases, your help to him/her, your energy, and even ... your dress, hairstyle and makeup, tone and intonation will affect users' judgment on you!
Of course, if you master the user's subconscious, you can freely enter and modify it. ...
Third, value shaping. Topic matching needs, from the other side's point of view, demand-centered: talk about a topic that the other side wants to talk about, so as to find a sense of "* * *", and then continue to contribute their legal knowledge and legal skills, so that the other side has a sense of gain and increase their value.
As long as these three points are followed, the trust will continue to decrease until the transaction advocated by the lawyer is realized.
The process of case discussion is a complicated one, and the trust problem runs through it. This paper is only a simple summary of how to solve the problem of customer trust, which is not perfect, and there are still many matters needing attention in the actual process!
If there is a slight loophole in what the lawyer friend said, the customer may have doubts, which will lead to the phenomenon of "the case in the mouth flies"!