Personal Work Summary of Hospital Outpatient Nurses in 2020 (1)
In 2020, with the care and support of hospital leaders, the direct leadership and professional guidance of the nursing department and the director of the outpatient department, the strong support and help of various departments of the hospital, and the cooperation of Qixin, the outpatient nursing management has undergone obvious changes, closely focusing on the central work of the hospital. This year, the outpatient nursing staff has made obvious progress in medical quality, service attitude and mental outlook. The summary is as follows:
1, adhere to the construction of professional ethics, continuously improve the service quality of nursing staff, strengthen the education of nursing safety thought, strengthen the sense of responsibility, strictly implement various rules and regulations, avoid nursing defects and errors, put an end to medical accidents and ensure medical safety.
2. According to the requirements of the Opinions of the Ministry of Health on Implementing Appointment Diagnosis and Treatment Service in Public Hospitals, combined with the actual situation of appointment diagnosis and treatment service in our hospital, the implementation plan of appointment diagnosis and treatment service was formulated and achieved good results.
3. Improve outpatient service, facilitate patients to seek medical treatment, extend the spirit of high-quality nursing, and comprehensively strengthen the coordination of outpatient departments during peak hours; Adhere to a number of appointment measures at different times; Cooperate with China Unicom Xinjiang Branch to develop a116114 reservation platform convenient for patients, and cooperate with AsiaInfo. Com provides consulting services for patients, which ensures the quality of outpatient medical care in our hospital, shortens the waiting time for patients to see a doctor, check, treat and get medicine, and greatly improves patients' satisfaction with outpatient diagnosis and treatment. We monitor the outpatient flow in real time, judge whether it is necessary to increase the staff or service window according to the number of patients waiting for treatment and the number of doctors actually providing services, and analyze, evaluate and continuously improve the outpatient service quality, outpatient management and doctor management every month, effectively shortening the waiting time of patients.
4, conscientiously do a good job in outpatient professional ethics complaints reception, do a good job in the coordination and explanation of patients complaining, timely resolve the contradiction between doctors and patients, timely check complaints, and strive to nip medical disputes in the bud. At the same time, the satisfaction survey of outpatient, medical technology, hospitalization and functional departments was carried out, and the satisfaction questionnaire 150 copies were distributed every month, and the information was reported to the hospital leaders and nursing department in time to adjust and rectify the shortcomings in outpatient nursing work in time.
5. Outpatient grading hospital evaluation should always be synchronized with the requirements and tasks of the hospital evaluation office, and earnestly complete various tasks.
6, at ordinary times to do a good job in the coordination of outpatient window departments, in case of outpatient peak window crowded. Guide nurses to maintain order in time, queue up for treatment, and remind patients to guard against theft.
7, weekly inspection of nursing safety hazards, everyone in the department to participate in, the existing or potential nursing safety hazards in the work, timely report to the nursing department and timely rectification. 1 month? There were no nursing mistakes and accidents in September, and there were no effective complaints from outpatient nurses.
8. Encourage nurses to actively report adverse events, analyze the causes of possible hidden dangers, and actively improve their work.
9. Outpatient nurses are divided into n3 grades according to their academic qualifications, working years, professional titles and comprehensive quality evaluation, and the training plan for outpatient nurses is completed. This year, the outpatient nurses participated in the first aid training organized by the hospital twice, carried out 1 tracheal intubation, used defibrillators, monitors, ECG monitoring and simple ventilators to carry out cardiopulmonary resuscitation and simulated first aid drills. Through training, nurses' first aid skills have been greatly improved.
10, deepen the work of "creating excellence", improve the rules and regulations of outpatient nursing, constantly optimize the medical environment, and carry out various convenience measures in outpatient department to improve satisfaction. Instructors can correctly guide patients to seek medical treatment and provide active services.
1 1, strengthen the construction of nursing team, improve the professional level and quality connotation, deepen the work of "creating excellence", and improve the rules and regulations of outpatient nursing work. During September, the infusion process was improved, which made it faster and more convenient for patients to see a doctor and improved work efficiency. In 20-65438+ 10 month? In September, the telephone follow-up service for discharged patients was launched, which greatly improved patients' satisfaction. From June 20th to1October, 2008, in order to reduce medical risks and waste of human resources, the hospital actively cooperated with the three-level diagnosis and treatment plan of the Health Planning Commission, closed the injection room of the outpatient department after weighing the advantages and disadvantages, transferred the nursing staff in the injection room to the guidance post, and strengthened the work of the outpatient window. On June 20, 2008, at +00, due to the nature of guidance and consultation, the part-time telephone call-back visit of discharged patients was no longer satisfied. Therefore, after reporting to the hospital leaders, the outpatient department stopped calling back to the discharged patients.
12, cooperated with the nursing department of the hospital to complete the specialized nursing study class, which was well received and recognized.
14, shortcomings: nursing scientific research work is not carried out vigorously, and paper publication is not ideal. In the future work, outpatient nurses will work harder to be excellent angels in white!
This year, with my continuous efforts, I have also made great progress. In the future, I need to struggle slowly in it and try to change my life, so that I can really have the motivation and confidence to move forward. Of course, in the next year, I will continue to motivate myself and promote my best growth.
Personal Work Summary of Hospital Outpatient Nurses in 2020 (Ⅱ)
Over the past year, under the correct leadership of the hospital party and government leading group and the nursing department, and under the professional guidance of the department director, the outpatient nursing work was carried out in accordance with the nursing work plan of the nursing department and departments. The nursing work in 2020 is summarized as follows:
I. Completion of workload
In the past year, * * * completed more than 26,000 triage, assisted outpatient surgeons in 78 minor operations and surgical dressing changes 102, and conducted blood gas analysis and 8,700 physical examinations.
Second, strengthen the monitoring of nursing quality, so as to continuously improve the quality of outpatient nursing.
1. Implementing the post responsibility system: At the beginning of the year, according to the specific conditions of outpatient service, the post responsibilities and working standards of outpatient nursing staff in each shift were re-formulated, so that nursing staff can do their jobs in strict accordance with the norms and strictly implement the responsibility system of asking first and then welcoming. At the same time, actively respond to the city's health creation work, and strictly implement the pre-inspection and sub-inspection workflow. Guard against mistakes and accidents.
2. Carefully organize nursing staff to learn the new nursing quality inspection and grading standards in our hospital, so that each nurse can understand and master the grading standards, enhance the awareness of nurses' active participation in quality management, and conduct nursing quality control evaluation every month. In view of the wide distribution of outpatient departments and the difficulty in monitoring the quality of nursing care, departments conduct self-examination 4 to 8 times a month irregularly, point out problems in time when they are found, and make rectification within a time limit, so as to continuously improve the quality of nursing care in departments.
3. Strengthen the management of first-aid articles: a special person will conduct a comprehensive inspection once a week, and the head nurse will conduct weekly inspection and spot check at any time to ensure that first-aid articles are always in an emergency state, and the intact rate of first-aid articles is 100%.
4. Strengthen the supervision of disinfection and isolation: according to the hospital infection management standards, nurses can master the principle of disinfection and isolation by organizing the study of disinfection and isolation norms, and nurses in hospital departments can conscientiously perform their duties, actively check and urge medical staff to strictly abide by the aseptic technical operation procedures, so that the hospital infection control indicators can meet the quality standards.
Third, strengthen link quality management to ensure nursing safety.
1, monthly nursing safety hazards investigation, strengthen nursing operation control, find safety hazards, point them out in time, analyze the reasons, and implement corrective measures. Encourage nurses to actively report nursing adverse events, organize nurses to conduct safety education once a month, focusing on patient safety management and nursing emergency plan, and enhance nurses' awareness of nursing safety.
2. Strengthen the observation of outpatients, report the changes of the disease to the doctor in time, assist the doctor to deal with it accurately and timely, and reduce the occurrence of medical disputes.
3. Strengthen the reasonable scheduling on holidays and weekends, and implement flexible scheduling to meet the needs of patients. The head nurse and quality controller go to the department for inspection and guidance from time to time to ensure nursing safety.
Fourth, strengthen the training and on-the-job education of nursing staff to improve their overall quality.
1, conduct a hierarchical nursing business study for the nursing staff in the department once a month to further improve the theoretical level of the nursing staff.
2. Carefully organize different levels of nursing staff to participate in the "three basics" training and assessment in departments and hospitals, and strengthen the training and assessment of standardized nursing staff; Theoretical examination, operation skill training and assessment were conducted for 6 times, and the pass rate was 100%.
3. Strengthen the training of first aid skills, and constantly improve the technical level and emergency ability of nursing staff in departments. In the first half of the year, the training and assessment of nursing staff in learning nursing emergency plan, cardiopulmonary resuscitation, oxygen inhalation and simple ventilator were strengthened, and the pass rate of assessment was 100%.
4. Encourage nurses to participate in on-the-job continuing education. In the first half of the year, a nurse got the opportunity of online education for undergraduates.
Problems with verbs (abbreviation of verb)
1. Individual nurses did not pay enough attention to disinfection and isolation. There are some problems, such as the trash can is not covered properly, sterile items are out of date, domestic garbage and medical garbage are mixed, and food is stored in the refrigerator.
2. There are few published nursing papers and no nursing research.
Personal Work Summary of Hospital Outpatient Nurses in 2020 (3)
Outpatient service is the window of the hospital and the first place for patients to see a doctor. The workload of outpatient nurses is heavy and complicated. People who are exposed to different diseases, different educational levels and different economic conditions every day, who are physically and mentally unbalanced and eager to seek medical treatment, are prone to emotional changes, that is, emotional and tragic, which not only affects the perception of patients, but also directly affects the quality of outpatient care and the social image and economic benefits of hospitals, and cannot be ignored.
I am a nurse, and I have a heavy workload in the outpatient department. In the service center, a clinic with many good memories, I arrive at work 30 minutes early every day and wear light green work clothes, so that we can stand in the lobby with a brand-new look and start an 8-hour working day. In the hall, our guide nurses can see those patients who are eager to seek medical treatment, "Hello, what can I do for you?" Hello, which department are you going to? These common words are like candles in the hearts of patients and their families, illuminating their hopes. In the outpatient clinic, we can see many ethnic minorities who come to see a doctor. Those patients don't even understand a word of Chinese, and they can't understand what the doctor said. They seem to be people from different worlds, separated. Every day, the doctor will meet some patients who don't understand Chinese, so we will ask Nurzati for help and ask Nurzati's nurse to translate. Nurzati is always enthusiastic about helping these patients. Once Zati was going home from the night shift, so we asked him to be an interpreter. Zati left without saying anything. His spirit is worth learning.
The patient is our God. With the aim of patient-centered service, it is common for guiding nurses to see those unreasonable patients abusing in the lobby. These hospitals have taken many measures in management, in order to improve the quality of medical care, so that well-cultivated people can consciously and effectively control, strengthen self-control, truly become the masters of emotions, and at the same time have a high level of ideological understanding and peace of mind.
Personal Work Summary of Hospital Outpatient Nurses in 2020 (4)
In a blink of an eye, one year has passed, and I have been working in the hospital for more than three years. Under the correct leadership of the head nurse and the director of the department, and with the close cooperation and support of colleagues in the department, I carried forward the concept of patient-centered clinical service, carried forward the revolutionary spirit of saving lives, did a good job in nursing, earnestly completed this year's work tasks, and made certain progress in my personal ideological and political quality and professional work ability.
First, political and ideological aspects.
Adhere to the patient-centered and quality-centered nursing service concept to adapt to the new nursing model and the new situation of social development, actively participate in various political activities, take serving patients and contributing to society as the purpose, take patient satisfaction as the standard, and serve patients wholeheartedly.
Second, the commercial aspect.
In this year, I can consciously abide by the rules and regulations of the hospital, obey the arrangement of department leaders, earnestly perform my post responsibilities, complete various nursing operations, learn to take everything seriously, help patients solve everything more carefully while paying attention, receive every patient seriously, and treat every patient as their friends and relatives. Do a good job in writing medical documents, carefully study the writing standards of departmental documents, carefully write ordinary care records, critical care records and rescue records, be strict with yourself in your own work, check the Sanqishuang, and keep in mind the three basics.
Third, enhance legal awareness.
Seriously study the "Nurses Regulations" and other laws and regulations, and actively participate in the study classes organized by the hospital. People realize that with the establishment of the socialist market economic system, the legal system is becoming more and more perfect, and people's awareness of the legal system is constantly enhanced. It has become people's consciousness to act according to law and safeguard their legitimate rights and interests. The modern concept of nursing quality is to satisfy patients in all directions and in the whole process, which is the demand for higher and newer nursing services. Therefore, people should enrich their legal knowledge, enhance their awareness of safety protection, understand the law and usage, and protect themselves according to law.
In the three years of nursing work, my experience is "three points of treatment, seven points of nursing", so I can feel the importance of nursing work more and more.
Someone once said: "The person who pulls the curtain of life is a nurse, and the person who pulls the curtain of life is also a nurse." Yes, who doesn't need a nurse's meticulous care and careful care in one's life? Nursing work is a fine art. "Nurses should have a sympathetic heart and a pair of hands that are willing to work." I will use my love, patience, care and sense of responsibility to relieve the pain of patients, support the weak life with selfless dedication, let the sails of life rise again, let the painful face smile again and let the family laugh again.
In the future work, we must strive to improve our skills, improve our smile service, treat every patient as our friend and relative, always put ourselves in others' shoes and correct our work attitude. I hope that through my own efforts, I will be widely praised by patients and recognized by leaders at all levels and head nurses.
I think nursing is a noble and sacred cause. I am proud to be a member of the nursing team. In the future, I will redouble my efforts to make my due contribution to the nursing cause of mankind.
Personal Work Summary of Hospital Outpatient Nurses in 2020 (5)
Clouds can't be tied, and the breeze takes away the years. 2020 is the end of the year. During this year, under the leadership of the director and head nurse, as a pediatric nurse, I gained a lot, made a lot of progress and felt a lot. According to my work practice and what I have seen and thought, I now report the situation as follows:
First, the ideological aspect.
During this year, I observed all the rules and regulations of the hospital, required myself with strict standards, obeyed all the arrangements of the hospital, worked hard every day under the leadership of the department director and head nurse, put the interests of children first, required myself with a high sense of responsibility, ensured that the nursing work I was in charge of was in place, guided the work with the concept of quality service, and satisfied the children and their families.
Pediatrics is a place prone to conflicts between doctors and patients: at present, most children are only children, one person is sick and the whole family is mobilized. Children have high technical requirements for injection, and parents will be anxious with you if they miss the needle; Children with fever don't have a fever for 2 days after admission, and parents will argue with you; I don't want to do related tests, but I want you to give him an explanation: what's wrong with my child? Looking at each other, I treat every child as my own relatives and provide them with love. But sometimes there are still many family members who don't cooperate and don't understand. The more they do, the more they feel that they have great responsibilities.
Second, the commercial aspect.
During this year, I humbly asked the old nurses, and earnestly exercised and improved my clinical professional level, especially the level of scalp needle puncture in children, the rescue and nursing of critically ill children, the application of various rescue equipment, and timely observation and discovery of the changes in children's condition. , these have been significantly improved.
Pediatrics is a very complicated department, which is also difficult to do and has a great responsibility. Children are the flowers of the motherland and our future. They can't express the clinical manifestations of the disease in words. Pediatrics is also called "dumb department", which requires pediatric medical staff to have comprehensive medical knowledge and rich clinical experience to judge, which is incomparable to other adult internal medicine. Pediatric medication should be "haggle over every ounce", with one less point affecting the curative effect and one more point. It is a great test for nurses to add drugs to fight. Only by paying 200% earnest and hard work can the work be done well.
Third, the quality of personal cultivation.
With the growth of age and experience, I feel more and more mature, and my personal accomplishment and quality are constantly improving. During working hours, I earnestly look dignified, dress neatly, treat people politely, have a kind attitude, and have a standardized language. I always implement the service concept of "patient-centered", work hard and be practical. I believe: there is nothing better. Actively participate in some activities in the hospital and fully support the work of the director and head nurse.
I think I have been in the big family of Maternal and Child Health Hospital for six years. I got the help of my colleagues and the professional guidance of the head nurse here. Looking back on six years' work experience, I feel tired, bitter, helpless, sad, happy with success, laughing and feeling of accomplishment.
At present, the development speed of our hospital is rapid, and the hospital level is changing with each passing day. In the future work, I will work harder to meet the fast-paced work requirements and contribute to the development and growth of our hospital!
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