Why didn't anyone answer the customer service of Meituan?

Meituan's customer service consultation has a large number of customers or a small number of customers, and no one answers. Take Meituan's manual customer service as an example. No one's words show that on the one hand, it may be because there are many people consulting, so the waiting time is long. On the other hand, because Meituan is also laying off employees on a large scale, the number of manual customer service is relatively small, so in the face of a large number of consultation calls, it is impossible to reply in time and try not to call during the peak period. For example, try to do it in the morning or at night. When you dial at noon, there are more people consulting. Then, it will be easier to get through if you dial again when the peak of people flow is staggered.