1. Log on to the bank website or client, check the freezing record in the account information, and find out the starting and ending time and reason of bank card freezing.
2. Contact the issuing bank directly, consult the customer service about the freezing of bank cards, provide my basic information, bank card number and other materials, and complete the operation according to the instructions of the customer service, so as to understand the specific reasons and duration of bank card freezing.
3. Go to the counter of the bank outlet for consultation, provide proof and bank card information, and ask the staff about the freezing of the bank card. They will check, inquire and tell you when and why the bank card was frozen. It should be noted that the reasons why bank cards are frozen generally include insufficient account balance, too many password errors, loss reporting or theft.
After the inquiry, it should be handled in time and corresponding measures should be taken to unfreeze the bank card so as not to affect the normal use.