General model essay on personal work summary
Time flies, time flies. 20XX will be history, I can't help but feel deeply! It's almost time to cross
General model essay on personal work summary
Time flies, time flies. 20XX will be history, I can't help but feel deeply! It's almost time to cross the threshold of one year. Looking back on the past year, although there is no vigorous result, it has experienced extraordinary tests and tempering. I am very grateful to the leader for giving me this exercise platform, so that I can keep learning and making progress in my work and gradually improve my quality and talents. Since I entered the company for half a year, with the support and guidance of the leaders and the close cooperation of all my colleagues, I have been loyal to my duties and fulfilled my duties, and successfully completed my own work and other tasks assigned by the leaders. A brief review is summarized as follows:
"Busy and rewarding, tired and happy" has become the main theme of the heart song, which is often heard. For me, XX years of work is unforgettable and the deepest impression. The transformation of work content, coupled with a series of adaptation and adjustment of work ideas and methods, brings a sense of fatigue under pressure, and the joy of harvest is also integrated into fatigue.
I. Work performance in the company for _ years
(1) Correctly handle the relationship between joys and sorrows, gains and losses, personal interests and collective interests, and adhere to professionalism, honesty and professionalism. After half a year's study and exercise, we have made some progress in our work, earnestly studied the strengths of others, got rid of our own shortcomings, and humbly asked leaders and colleagues for advice.
(2) In the past six months, I have been strict with myself. I have always regarded plain, willing to pay and obscurity as my own criteria, and always put the focus of my work style on rigor, meticulousness, sureness and hard work. In my work, I will use the system and discipline to regulate all my words and deeds, strictly abide by the company's rules and regulations, respect leaders, unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides and constantly improve my work.
Second, the shortcomings in the work and the direction of future efforts
Although some achievements have been made in the past six months, there are still some shortcomings, mainly due to insufficient ideological emancipation, insufficient study and service, and a certain gap compared with experienced colleagues. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.
(1) Carry forward the spirit of hard work. Faced with the complexity of supervision work and heavy tasks, I am not afraid of difficulties, take the initiative to find something to do, achieve "eye diligence, mouth diligence, hand diligence, leg diligence", actively adapt to various difficult environments, and hone my will and increase my talents in heavy work.
(2) Carry forward the tireless enterprising spirit. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid theoretical foundation, dialectical thinking methods, correct ideas and practical work style. Try to do the work better.
The new year of 20XX is a new starting point, new opportunities and new challenges for myself. In my future work, I will continue to try to communicate my thoughts and feelings with my leaders, so that I can live in harmony with my colleagues in the future. By going up a storey still higher, learn from others, overcome your own shortcomings, do your work better and make persistent efforts.
Thank you for your concern, your help and everything you have done for me ... I wish you a happy family, peace and happiness, and success in your career!
The second general personal work summary model essay
20XX years have passed. Looking back on the work of the past year, I am deeply touched. Time flies, and I have been working in the company for more than a year before I know it. In my opinion, this is a short and long year. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.
Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. Customer service staff should not only receive all kinds of logistics progress, consultation, complaints and suggestions from customers, but also follow up the work of various departments in time and pay a return visit to customers. In order to improve work efficiency, we should also be responsible for the statistics and archiving of all kinds of information, so that all kinds of information can be stored more completely, searched more conveniently, and the integrity of original data can be maintained, and all work should be carried out according to standards.
The following is a summary of my main work in 20XX this year:
1, archive the customer's files as required, and track and update them in time when changes occur.
2. Respond to customers' inquiries in time and record them on the logistics information registration form.
3. Classify the problems reflected by customers and contact the courier for follow-up feedback.
4, accept all aspects of information, notify the relevant departments and personnel for processing, make records at the same time, and track this process, after the completion of a return visit.
5. Data input and file arrangement. Seriously enter and print the company express, make forms and documents according to the needs of each department, and draft reports.
6, the replacement of old and new forms and put into use.
7. Complete other tasks assigned by superior leaders.
In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. Customer service work summary and plan. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. Now I deeply understand the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.
The third general personal work summary model essay
Time flies, and I have been in the company for half a year before I know it. Looking back on my past work, I found that I really benefited a lot. As the company's after-sales customer service, I also know my responsibilities. After-sales service is a kind of service after the product is sold, which is related to the follow-up maintenance and improvement of the company's products and is an important platform to enhance communication with customers. The quality of after-sales service is directly related to the company's image and fundamental interests, and also indirectly affects sales performance. This year's work is summarized as follows:
First of all, create a good image of the store.
When customers enter the store, the first person they contact is the customer service. Every word and deed of customer service represents the image of the company, and customer service is the first factor for customers to evaluate this store. As after-sales customer service, we should treat it in the spirit of solving problems for customers, don't bring our emotions to work, tolerate unreasonable customers, and don't conflict with customers. We should treat our customers as friends, not as objects of work. As the customer service of the online shop, we communicate with customers with the word _ _ most of the time, and customers can't see our expressions when facing the computer. When communicating with customers, we must maintain a good attitude, use euphemistic expressions, use polite words and vivid sentences, and match some dynamic and humorous pictures, which may bring customers another experience.
Second, learn to empathize.
After the customer contacts the sale, it may be because the received goods are not suitable, the goods have quality problems and other factors that need to be returned. When dealing with problems for customers, we should think about how to better solve problems for customers, or take care of ourselves. What kind of treatment results we hope to get when we encounter similar situations with customers, and then implement them effectively. After-sales work is also a good platform to exercise our psychological quality. I meet all kinds of customers every day, many of whom are unreasonable. When dealing with customers, we should hold a normal heart and answer their questions seriously. When customers don't understand, we need more patience to serve. We should listen to customers' opinions patiently, make customers feel that we attach great importance to her opinions, and we are trying to meet her requirements, so that customers can have a good shopping experience and bring more potential business opportunities.
Three, familiar with the company's products and product-related knowledge.
As an enterprise engaged in clothing sales, the company's products are updated very quickly. As a customer service company, being familiar with your own products is the most basic requirement. When customers ask about products, we can also reply in time. The understanding of the product can't be limited to the product itself, we all need to know the relevant collocation of the product. The company has regular new training almost every week, and I am also keen on this training. Through the introduction of physical products and web products, the new training gives us a deeper understanding of the products, and we can also be familiar with the advantages and disadvantages of our products when dealing with after-sales, so as to better solve problems for customers.
Fourth, finish your job effectively.
_ _ is one of our communication tools with customers. Pay attention to the speed of reply when communicating with customers on _ _. Only by replying in time can customers feel our enthusiasm for the first time. To this end, we have set up various short phrases. On the basis of ensuring the speed of reply, we should also pay attention to communication skills. A warm attitude is often half the battle. It is also one of our responsibilities to handle customer returns by telephone, and we should also pay attention to the most basic telephone etiquette in telephone contact.