Service concept: professional service and peace of mind service.
Service tenet: sincere, let users move.
Service commitment of "six all six exemptions+forever"
Liu Quan
Wholeheartedly create customer satisfaction service and carry out all-round customer communication service.
All majors provide installation and maintenance services, follow up the whole process and pay regular visits.
All-intelligent management of customer file service, all-weather consultation and on-site appointment service.
Six exemptions (designated urban areas)
Free consultation and free delivery.
Free design and installation
Free debugging and free training Kangquan advocates the advanced concepts of buying a water heater before decoration, designing the whole bathroom and creating an energy-saving and low-carbon life, and strives to create a more luxurious, holistic and fashionable low-carbon bathing space for you, providing you with intimate guides such as energy-saving tips, decoration guides and FAQs, so that you can be more comfortable and happy in the process of purchase and use.
The secret of energy saving
It is best to set the heating temperature of the water heater at about 70℃ to ensure sufficient hot water. Open the mixing valve to the extent that the nozzle can spray, not too big, to prevent waste of hot water and overheating.
Set the temperature according to the season. Set the temperature according to different seasons and regions in autumn, winter and cold regions: the heating temperature of the water heater should be set at about 70℃ at the highest to ensure sufficient hot water. Open the mixing valve to the extent that the nozzle can spray, not too big, to prevent waste of hot water and overheating. Reduce the height of the nozzle, so that the warm water mixed by the water heater can be sprayed on the body in the shortest time, reducing heat loss. Summer and hot areas: the maximum heating temperature is controlled at 55℃ to avoid wasting electricity due to excessive heating.
Set the temperature according to the amount of water. Adjust the temperature according to the use frequency and water output. For families who only take a bath with a water heater, the temperature can be set between 40-50 degrees. Turn on the water heater for heating about 1 hour before bathing, and turn it off immediately after use. If you use a water heater in the kitchen and bathroom and use it for bathing, washing dishes and washing things, then leave the water heater on all the time. In the case of small usage, the temperature can be lowered a little, and in the case of large usage, the temperature can be raised a little. Because keeping warm for a day requires less electricity than heating a box of cold water to the same temperature.
The temperature of the water heater is often set according to the number of people, and the temperature is set according to the number of users. When the number of people taking a bath is small (less than 2 people), the maximum temperature of the water heater should be set at 65℃, and the shower temperature is appropriate, so that excess hot water will not be wasted. When there are more than 3 people, set the temperature to 75℃ to save the time of queuing for bathing.
Electricity at night is half price. Night electricity saves energy. It saves electricity when the voltage is relatively high.
Air energy water heater "takes heat out of thin air" Air energy water heater is used in the dormitory of Expo security personnel. After using the air energy water heater, the installation cost is more expensive than other water heaters, but the daily use cost is low, which makes the air energy water heater more cost-effective than other water heaters. For a family of three, it costs about 3.38 yuan to use a gas water heater, 4.52 yuan to use an electric water heater, and only 0.4 yuan is needed to use an air energy water heater. "Ordinary water heaters can be used for 6- 10 years, and air energy water heaters can be used for at least 10- 15 years."
Shower energy-saving shower energy-saving shower saves about 50% of hot water and electricity compared with bathtub bathing.
Proper regular maintenance: the scale layer in the inner container becomes thicker and the electric heating tube scales, which will reduce the heating efficiency and increase the power consumption. After the electric water heater is used for 2-3 years, it should be considered to clean the inner tank. Peace of mind is Kangquan's service principle. Kangquan has a professional and fast after-sales service team to provide customers with pre-sales consultation, design, installation, repair and maintenance services. As long as customers have a number, they can enjoy the full professional service of Kangquan.
Tips for kitchen decoration
Many people don't have the habit of washing dishes with hot water unless they have to in cold winter. In fact, hot water should also be used to wash dishes in summer: first, hot water can remove stains and oil stains on tableware more effectively than "cold water plus detergent". In contrast, it saves a lot of cold water for cleaning detergent. Save water and effort, kill two birds with one stone! Secondly, washing dishes with hot water can eliminate the harm of detergent residue to human body and make life healthier. Although many experts claim that detergent is harmless, long-term trace detergent ingredients will definitely pose a health threat to human health. Third, washing dishes with hot water can reduce the use of detergents, thus reducing water pollution. Easily contribute to the cause of environmental protection, why not?
So, don't forget to fill the kitchen with hot water when decorating. At this time, a small kitchen water heater-Xiaochubao is your best choice.
The global energy crisis makes air source, ground source and water source heat pump the first choice of hot water supply for home decoration in the future, providing ubiquitous central hot water for families. Compared with the simple installation of gas water heaters and electric water heaters:
Material selection: As the buried pipeline belongs to concealed installation, in order to solve the problem of difficult maintenance, it is suggested to choose hot-melt PPR pipe with no joint and good thermal insulation effect. Pipes should be embedded in the shortest possible distance, with 6 main conveying pipes and 4 branch pipes. Use as few interfaces as possible in the main pipeline to reduce the risk of water leakage in the main pipeline.
Reserve the outlet of the pipeline: as with the power socket, try to be as detailed as possible, considering the place where the water pipe may be used in the future. Even if you don't use it now, you can make a plug and seal it first. If you feel it is necessary to use it after you check in, just connect the faucet directly.
Teach you to choose the bathroom ceiling
Many owners think that the bathroom can be waterproof as long as it is waterproof, but it is not. If the ceiling of the bathroom is not handled properly, it will also bring trouble. Because the bathroom is a place for bathing and washing, the humidity is naturally high, so the ceiling material should be made of metal, plastic and other materials.
The insiders suggest that when purchasing ceiling materials, it should be noted that the keel and accessories matched with aluminum gusset plates should meet the product quality requirements, and it is best to buy them together to prevent the model mismatch from affecting the sealing and stability after installation. In addition, in the process of transportation and stacking, the gusset plate should be flat and not pressed to avoid high temperature and corrosion of harmful substances. Secondly, when installing the ceiling, make sure the keel is installed smoothly. Generally speaking, the spacing difference should be controlled within 1.5 cm. Once the size is deviated, it should be adjusted first, and then inserted in sequence. It is not allowed to insert forcibly to prevent deformation. However, large lamps, exhaust fans and other things should be fixed by keels alone, not directly on the aluminum gusset plate, otherwise it will easily make the aluminum gusset plate fall off, which will have certain security risks and affect the appearance. At the same time, the position of Yuba should be reserved and the inspection port should be reserved.
Seven basic principles of toilet design
1. The toilet design should comprehensively consider the use of cleaning, bathroom and toilet.
2. The decorative design of the bathroom should not affect the lighting and ventilation effect of the bathroom, and the selection and setting of wires and electrical equipment should comply with the provisions of electrical safety regulations.
3. The ground should use waterproof, dirt-resistant, non-slip floor tiles, granite and other materials.
4. The walls should be made of smooth and elegant tiles, and the ceiling should be hung with plastic plates, glass, translucent plates, or decorated with waterproof paint.
The bathroom should have hot and cold taps. Bathtubs or showers should be separated by movable partitions.
6. The bathroom floor should be inclined to the drain pipe.
7. The choice of sanitary ware should be coordinated with the overall layout.
Five trends of home improvement in the future
Less is more-the core of this concept is simplicity, but it does not abandon decoration, but only uses less decoration to achieve the effect of highlighting the connotation of the room. As we all know, magnificent decoration, the use of various decorative lines and exquisite materials, and complicated decorative details have a strong stimulating effect on people's visual senses, which is an artistic enjoyment for people who are usually in a leisurely mood, but for urbanites who are usually nervous, they pay more attention to the experience of quality of life. Let everything tend to be peaceful, simple and concise, and show the deeper meaning of life with the simplest home. This is more.
Concealment is display-the concealment of storage space is an important content of home improvement, but this traditional concealment may be broken in the future. For example, the doors of wardrobes, wall cabinets and wardrobes are made of transparent glass, which increases the cultural atmosphere of the home and displays exquisite collections, making people feel like they are in a museum.
Abundance means frugality-in the choice of furniture, young people think it is good to be "multifunctional, light and cheap", such as sofa beds and folding chairs, but for those who have a successful career or want to settle down for a long time, they should choose some high-quality furniture that is tasteful and can preserve and increase value. Therefore, fine furniture and gourmet furniture will be favored by some people.
Innovation is beauty-the wide application and rapid development of new materials make home decoration wonderful. For example, insulating glass will make home reach a new level in energy saving, sound insulation and lighting. Plastic-steel materials make home partition flexible; The louver partition made of plexiglass between the kitchen and the living room can not only ventilate but also facilitate the communication between people on both sides.
Empty is real-with the gradual expansion of living area, the originally narrow-space houses will be gradually transformed and rearranged. In residential construction, the advanced design of one unit and one large space will be adopted more and more. Although it looks empty, it creates good conditions for the richness and diversity of huxing.
Three misunderstandings of modern decoration
Myth 1: Are they all "green" materials?
With the continuous improvement of environmental awareness, people have higher and higher environmental requirements for home interior decoration materials. Some families spend a lot of money when decorating their new houses, and also change all materials into "green" building materials. But in fact, most decoration owners attach importance to indoor environmental protection, which is not directly proportional to their understanding of materials, and consumers have many misunderstandings on this issue.
Myth 2: Use environmentally friendly materials.
Harmful substances do not exceed the standard? Are environmentally friendly materials really harmless? The idea met with opposition from experts. At present, the so-called "environmental protection materials" on the market are only relatively environmentally friendly, that is, materials that meet the national ten standards, that is, products that meet the standards. Experts pointed out that the so-called qualified products refer to products with harmful substances within the national standard limits, and the harmful substances released by them can be borne by the human body.
Myth 3: Several psychological misunderstandings? Doesn't matter?
According to expert analysis, indoor environmental pollution is a gradual process from quantitative change to qualitative change, and there are great differences among individuals. Some people may have problems in just a few months, some may not appear until ten or eight years later, and some may not appear at all. Indoor environmental experts pointed out that the environmental protection of indoor decoration should take into account the affordability of vulnerable groups in the family, such as the elderly, children and pregnant women, so that these people can avoid living in indoor air pollution for a long time.
Luck "It's not that smart. I use environmentally friendly materials, and the decoration company also promises to ensure environmental protection. No matter how much it exceeds the standard, it will not fall on my head. " Generally speaking, as long as the decoration is a little more complicated, there will be different degrees of exceeding the standard after decoration, and the regular fact is that the air quality after decoration is directly proportional to the decoration complexity and the amount of materials used in the room, that is, the more complicated the decoration, the more materials used, and the more serious the exceeding standard.
Nine taboos of home improvement
First, it should not be dark: the living room is full of feng shui and bright lights. The bright living room is full of prosperity and everything goes smoothly. Too many, too high or too dense potted plants should not be placed on the balcony to avoid blocking the light.
Second, the floor should not be uneven: the high and low floors will also be uneven, which will only harm the residents.
Third, it is not appropriate to look at the restaurant at the beginning: looking at the restaurant at the beginning is not only easy for family members to overeat, but also difficult to have ambitions. It is also easy to commit villains outside, and even make people lose their goals and ideals in life.
Fourth, the door should not go straight to the lobby or face the bathroom: the door going straight to the lobby or facing the bathroom will damage the family's wealth, make people's money go in and out smoothly, or make mistakes in financial investment. Therefore, it is best to use screens or cabinets to separate them, so that they can be transported and welcomed.
Fifth, it is not appropriate to hang the mirror obliquely: it is easy to hinder the family fortune; Poor fortune, financial ruin, frequent accidents and disasters, and even loss of nobles and opportunities.
Six, the wind pool or fish tank should not be too large.
Seven, the image of the beast is not suitable for hanging: when hanging the beast, you need to pay special attention, you must turn its head outward to form a guard pattern, and never turn its head inward, otherwise it will bring ill luck or unexpected disasters.
Eight, it is not appropriate to place holiday flowers and fake grass at home: it is easy to bring serious peach blossoms or marriage problems to men and women; And it is easier to bring obstacles to the marriage of unmarried members of the family; It is easy to lead to false feelings or meet people, and even affect the wealth of family members, resulting in poor fortune.
Nine, should not be stuffed with antiques, furniture or sundries: if the living room is stuffed with antiques, furniture or sundries, it will easily affect the health of family members, make people qi and blood impassable, health decline, everything goes wrong, and even strange things and visions appear, losing the stability of family health.
New concept of home improvement-buy water heater first and then decorate. Experts suggest that consumers should start with the characteristics of use, capacity requirements and room characteristics when purchasing water heaters. Before decorating, they should carefully consider the water arrangement, water demand and special requirements of the bathroom, especially the following preparations:
Space preparation: the requirements of storage water heaters for circuits are relatively simple, but the requirements for installation space are greater than those of instant and gas water heaters. If the bathroom is relatively small, you can consider using a hidden or semi-hidden installation method. However, if the installation is to be concealed, the ceiling near the water heater should be made movable, so it is necessary to measure the size of the water heater to be purchased in advance for later inspection.
Line preparation: For the sake of safety, the gas water heater must be installed outside the bathroom. Therefore, before laying hot and cold water pipes, the installation position should be determined. In addition to reserved sockets and hot and cold water inlet and outlet pipes, the controller bottom box and pipes should be embedded in the remote water heater. In other words, thermal electric water heaters have high power, and consumers should choose according to their own circuits when purchasing. On the basis of the National Three Guarantees Law, Kangquan launched the gold medal upgrade service-Anxinbao, which provides extended warranty service and a series of value-added services after the end of the original quality warranty period. Anxinbao provides you with more peace of mind after-sales protection.
service content
I. Maintenance
1. All repairs and maintenance of this product shall be carried out by professional service personnel. Incorrect methods may lead to serious injury accidents or property losses.
2. Before the maintenance of the electric water heater, the power plug of the electric water heater must be unplugged.
3. If the power cord of the water heater is damaged, it must be replaced by professional service personnel of Kangquan Company.
4. When there is enough hot water, try to reduce the set temperature, which can reduce heat dissipation, high temperature corrosion and scaling and prolong the service life of electric water heater.
1. Discharge mode of pressure relief valve:
1) Close the hot water outlet valve.
2) Open the hot water inlet valve.
3) Pull up the handle of the pressure relief valve.
4) Water flows out from the pressure relief port to wash the residual dirt.
Note: If the electric water heater is used for a long time, the pressure reducing valve may be polluted and blocked, so users need to check the pressure reducing valve every month.
2. Leak detection test method:
1) rotate in the direction of arrow and remove the grille cover.
2) Find the leak test button and press it.
3) The leakage fault light on the computer control panel is on.
Tip: The leakage detection device is equipped with "leakage test button", so that users can regularly check whether the computer control system is in a good protection state. Users must conduct an experiment once a month: when the test button is pressed, the computer control system will make a slight switch action sound, quickly cut off the power supply, display the leakage fault on the screen, and give an alarm at the same time, indicating that the leakage protection system is running well. After the test, the power supply line of the electric water heater must be turned off and then turned on before the leak detection test method can be carried out.
Note: Release the "Leak Test Button" in time after the test, and don't hold down the button for a long time; Otherwise, the leak detection device may be damaged!
3. In the cold and freezing season, if the electric water heater is stopped for more than two days, unplug the power plug and drain the water in the electric water heater, otherwise the inner container of the electric water heater may freeze and crack! The method is as follows
A) Cut off the power supply (unplug the electric water heater);
B) close the water inlet valve;
C) Open the water outlet valve again, pull up the movable handle of the pressure relief valve, and drain the water in the liner;
D) When it is used again, it must be confirmed that the water tank of the electric water heater has been filled with water before it can be electrified and heated.
Danger: The discharged water may be very hot, so be careful not to burn.
4. Battery replacement method
1) Take out the computer screen.
2) Turn counterclockwise and gently pull the battery cover.
3) Take out the battery from the battery cover and replace it with a new battery of the same specification.
4) Install the battery cover and turn it clockwise.
Second, the maintenance fault phenomenon screen shows the possible causes of the fault. Troubleshooting: Cold water is not displayed. The power is not turned on. The power plug is loose. Check and plug in the air switch to trip. Contact maintenance personnel or manufacturer to disconnect the bipolar heat release device. Contact maintenance personnel or manufacturer to find out the cause of dry burning failure and manually reset bipolar heat release. Replace the bipolar heat release device. Sensor temperature is faulty. Replace the sensor or remove the scale. The electric heating pipe is not installed correctly. Reassemble the signal line. The signal wire is not plugged tightly. The signal line does not produce water. Dry-burned cylinder liner without water. Add water to the tank, and check the sensor for abnormal open circuit. Contact maintenance personnel or manufacturer. The temperature sensing tube scales and removes the scale. It means that the normal set temperature is too low. Reset the temperature. Strong plate relay is not attractive. Contact maintenance personnel or manufacturer. The mixing valve is rotated to the appropriate temperature on the cold water side to show the leakage. Contact the maintenance personnel or manufacturer to prove that the dry-burning inlet valve is not opened. Open the water inlet valve to show normal water outlet. Open the main valve, stop the external water supply and wait for the normal water pressure to be too low. When the water pressure rises or the shell of the booster pump leaks, it means that the water leakage of the liner or accessories is normal. Close the inlet valve and contact Victoria. Maintenance personnel or manufacturers show that the leakage display is abnormal. When the water heater stops using and leaks itself, please contact the maintenance personnel or manufacturer immediately. The test key is stuck in 1. The product is effective.
The three guarantees of the whole water heater are valid for 3 years, and the three guarantees of the main components are valid for 5 years.
All-air-source water heater has a three-year warranty period, running for 3,000 hours, and the main components have a three-year warranty period.
2. Do not enjoy the free "three guarantees"
Services caused by the following reasons do not enjoy free warranty service:
1) is damaged due to improper handling, installation, use, maintenance and storage by users.
2) The power supply voltage is lower than 187V or higher than 240V and damaged.
3) Self-repair or non-factory special maintenance point.
4) No three-guarantee certificate and valid purchase invoice.
5) The number of the three-guarantee certificate is inconsistent with or altered with the maintenance product.
6) The product is damaged due to force majeure.
3. Product Warranty Name: Three Guarantees Validity Period (Year) Main Parts Name: Lifelong Free Parts Depreciation Rate (Days) Main parts of the whole machine: electric water heater: 3 5 inner container computer board is limited to Wenzhou area.
Except Wenzhou, 0.05% of the heating pipes are used for household appliances purchased for production and business purposes, commercial purposes and collective use of enterprises. , and the warranty period of the whole machine and main parts is 3 months, unless otherwise agreed in the purchase and sale contract. Under normal use conditions, the warranty period of all major components replaced during repair is 1 year.
Charging standard 1. Effective date: 20 1101October1.
2. Charged service scope:
1) All non-warranty services
2) Services not caused by product quality during the warranty period, such as services caused by improper use by users.
3. Fees and standards:
According to the "Regulations on the Price Marking of Home Appliance Maintenance Services", the service charges should indicate the products to be repaired, maintenance items, door-to-door fees, inspection fees, repair fees, accessories fees and freight charges. Remote areas outside suburban counties will receive actual travel expenses.
1) Door-to-door fee: 20 yuan in the urban area and 40 yuan in the suburb.
2) Inspection fee: free of charge.
3) Repair cost: See the attached repair cost price list, unit: RMB.
4) Spare parts fee: For the collection of spare parts fee, please refer to the price list of spare parts fee.
5) Freight: If transportation is needed during the service, it can be solved by the users themselves or handled by our service center. The lowest transportation fee is 50 yuan/Taiwan. If the distance is more than 25 kilometers, users will be charged according to the 4 yuan per kilometer.
Repair fee price list Product category repair item Secondary installation of electric water heater Repair fee Installation of water heater (once disassembled) 30.00 Consultation/adjustment consultation, adjustment-minor repair Replace shower head, shower hose, mixing valve and safety valve, and replace appearance parts; Waterway leak detection, etc. 10.00. Replace the control panel, strong electric plate, thermostat probe, manually reset the high temperature limit, reset the leakage protector, replace the power cord, replace the thermostat, high temperature limit and heating pipe. 30.00 Repair, maintenance and replacement of lining 50.00