12320 is a public health service hotline set up by the health department, which mainly provides health consultation, vaccination, health supervision and other services. If the complaint involves public health problems in the hospital, such as the prevention and treatment of infectious diseases and environmental sanitation, it may be more appropriate to call 12320. Because the health department has a special agency to supervise the public health of hospitals, it has more direct power to deal with such problems.
12345 is a government service convenience hotline, which aims to provide one-stop services such as policy consultation, complaint reporting and convenience service. If the complaint involves hospital service quality, medical disputes, fees, etc. It may be more effective to call 12345. Because the government service convenience hotline will transfer the complaint to the relevant functional departments for handling according to the specific content of the complaint, and play a role in coordination and supervision.
In practice, it is suggested to know the specific content and nature of complaints before choosing the appropriate complaint channels. If the complaint involves many aspects, you can also call two hotlines at the same time to increase the possibility of solving the problem.
It should be noted that no matter which complaint channel you choose, you should provide detailed and accurate complaint information, including the time, place, personnel involved and specific circumstances of the complaint, so that relevant departments can investigate and handle it. At the same time, we should remain calm and rational and avoid emotional complaints to better safeguard our rights and interests.
To sum up:
12320 and 12345 are both effective complaint channels, which one is more effective depends on the specific content and nature of the complaint. Choosing the right complaint channel and providing detailed and accurate complaint information is the key to solve the problem.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 39 provides that:
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
People's Republic of China (PRC) Health and Health Promotion Act
Article 67 provides that:
The people's governments at or above the county level shall strengthen the medical and health supervision system and capacity building, and establish and improve a comprehensive medical and health supervision and management system that combines institutional autonomy, industry self-discipline, government supervision and social supervision.