China Telecom has built a comprehensive service window to realize the service concept of "one-stop access and one-stop purchase" for customer service. It adopts the national unified special service access code 10000, integrates all kinds of original telecom special service numbers, and takes telephone network as the main way of information interaction.
To provide users with services such as consultation, inquiry, acceptance and complaint of various telecom services, and establish a fast customer response center for basic telecom services and various telecom value-added services based on customer service platform.
service function
1, No.1 access, one-stop purchase.
2. The most personalized service.
3. It has dual functions of business acceptance and active marketing.
4. Comprehensive reflection of timely, thoughtful and meticulous service.
5. Highly intelligent service platform and excellent business generation environment to meet various business operation requirements.