1, based on customer service and due diligence. 2. To receive customers warmly, we must use civilized language, understand customers' needs and expectations, and provide customers with satisfactory services. 3. Dress professionally, treat guests warmly and sincerely, talk naturally and generously, and keep the reception area clean and tidy. 4. Be familiar with automobile knowledge, assess the maintenance demand, make timely and accurate quotation for vehicle maintenance, estimate the maintenance cost or solicit the opinions of relevant personnel (superiors), issue a maintenance order after confirmation by customers, and patiently explain the charging items and their basis to customers. 5. Carefully receive the customer's vehicle, carefully check the appearance and interior of the vehicle and carefully register it to remind the customer to keep important items in the good car. 6. Grasp the maintenance progress of the workshop, ensure the completion of customer maintenance projects, deliver the vehicles in good condition to customers on time, and communicate with customers in advance to explain the reasons for the vehicles that are not delivered in time. 7. Strictly implement the delivery and delivery specifications. 8. According to the maintenance needs, adjust the maintenance items with the consent of customers. 9. Assist users in vehicle settlement, provide warm service and improve customer satisfaction. 10, be good at communicating with customers and guide customers to improve their knowledge of vehicle maintenance in all directions.
1 1. Pay a return visit to customers regularly, solicit customers' opinions, investigate customer satisfaction, and make records according to the corresponding projects. 12, strengthen the service concept, treat customers sincerely and warmly, and make customers willing to be our friends forever. 13, handle customer complaints, and explain carefully and patiently according to the actual situation, so as to minimize customer complaints.