Consequences of being complained by 123 15:
1. After the consumer complains on 123 15, the Consumers Association (123 15 is the telephone number of the Consumers Association) will organize the merchants to negotiate and solve the problem. If the merchants and consumers can't negotiate well, the Consumers Association will report the matter to the administrative department for industry and commerce.
2. The industrial and commercial bureau will investigate the behavior of the merchants and impose administrative penalties on the merchants (enterprises and merchants) according to the investigation results. Including revocation of business license, fines, confiscation of illegal income, and order to suspend business.
3. Consumers can file a civil lawsuit against merchants (enterprises and merchants) to the court, demanding that merchants make various compensations.
Conditions for calling 123 15:
1, with a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )
2. There are specific appeal requests, facts and reasons;
3. Belonging to the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects)
4. Consumers need to buy, use goods or receive services in their daily consumption.