1. Apply for compensation on the spot. When waiting for the high-speed train at the scene, you can directly apply for compensation from the on-site staff, and you need to provide relevant supporting materials, such as tickets and ID cards. The staff will handle the compensation according to the specific situation.
2. Apply for compensation by telephone. If you can't apply for compensation on the spot, you can call the customer service phone of the high-speed rail company you are riding, explain the specific situation to the customer service staff and submit relevant supporting materials, and the customer service staff will make compensation.
3. Apply for compensation online. When it is convenient to surf the Internet, you can log in to the official website or APP of the high-speed rail company you are riding, explain the specific situation to the online customer service or online complaint department and submit relevant supporting materials, and the customer service staff will handle the compensation. Please note that China has not made clear provisions on train delay compensation, and the railway department has always been "no compensation for delay". But in some high-speed railway station, when the train is late, passengers will be given some food as compensation. In some high-speed railway station, no matter how long the high-speed rail is delayed, there is no compensation.