A method I used to know. Now for your reference,
Don't show impatience when you get a call from a salesman. If he wants to find the personnel or manager of your company or something! Just politely say who is not in, ask them to leave their phone number and give them a message. When they ask anything, they say it's not their responsibility. The division of labor in the company is very detailed, and they don't know it. Be sincere in your tone.
So they're embarrassed to keep pestering.
Question 2: I often get calls from people who sell products. I don't know how to refuse. Many people mention euphemistic refusal, such as "I'm in a meeting/driving/having a class, etc." And I can't answer the phone. " This is the most common way, so it is very simple to handle.
Generally speaking, my opening remarks are "Hello, sir, I'm Xiao Wang from XX Insurance Company. Our company recently launched a XXXX product. Are you interested in learning about it? If you answer me with "I'm in a meeting/driving/having a class", etc. ",I will really say" I'm sorry to bother you "; However, within three days, I will contact you for the second time. This time, I will put it another way: "Hello, sir, you still remember me. I am Xiao Wang of xx Company who contacted you the day before yesterday. Last time I contacted you, you were driving. I wonder if it is convenient for you now. "For most people, after the first euphemistic refusal, they are often embarrassed to directly refuse the second time. Of course, it doesn't matter. There will be a third time. In short, they will grind until they agree to meet (I will introduce how to grind it later).
Besides, there are other methods that I don't like to use, because they are inefficient, but I can also introduce them, that is, asking for your email address. When you are busy, say "Oh, I'm very sorry, then do you think it's convenient for you to leave me an email, and I'll send you some information to have a look", and then start grinding. The manager who trained me at the beginning introduced it like this-it's windy and rainy. Don't mention the blessing messages and small gifts in the festival-the insurance company will also specially prepare various grades of holiday gifts for you to buy and give to customers (out of your own pocket, of course), and even send a bowl of good chicken soup to people by mail. If you really can't help but return, there may be a phone call the next day, talking about your life and your ideals, just like chasing you. When the feelings are almost the same, I don't resent it, and I have a good impression on you, I start to meet.
Is it worth it? It's worth it, because the insurance commission is too fucking high, and it's always 20% or 30%. It's normal to grind for a potential customer for two or three months.
2. Direct refusal, such as "thank you" said by teacher Guo Lei, is probably the most common one. On the first day I sold insurance, 100 phone calls were finished in minutes, and I was severely scolded by the manager. The original words said, "people politely refused you without hanging up on you, which shows that they have good self-restraint. You should give more emotional cards to such people." Take chestnuts for example. One of my colleagues will say, "Oh, here's the thing, sir. Actually, I'm not asking you to sell my things. Really, this is my first job. I have been in Beijing for less than a month. We have a goal of meeting customers every month, but I still lack three. If you can't achieve your goal, you can only get 800 yuan's guaranteed salary this month. " Tell me where you are and I'll see you. Please give me 10 minutes to pretend to read the information. Really, I can't reach my goal, and I can't afford the rent this month. "-what, you ask if this is true? What did you say?/Sorry?
For those who politely refuse, if you don't hang up the phone for the first time, in fact, you will be even more embarrassed to hang up when she plays emotional cards in the future, especially when the other person is in tears. Ask yourself which paragraph above can really hold back?
3. Rough refusal, this is not too much, but there is, and you probably rarely choose this in Zhihu. There is basically nothing to do at this time, but it is detrimental to manners after all. Of course, I also heard that a saleswoman cried on the spot after being scolded. As a result, she panicked and comforted the story of success.
4. hang up directly, which is my most recommended. Don't give him any chance. Generally speaking, it will not be disturbed for the second time. Talk the most, not much.
You can also complain directly to XXX, and there is a great chance that you will not be disturbed by insurance in the future, but I won't say much about this method.
Question 3: How do people cleverly refuse the sales call that comes almost every day? If you are a buyer, answering all kinds of phone calls is also part of your job. If you don't need it, you can politely refuse it, which will show that you are very cultured. I believe that good sales will be polite in this case. It's only a matter of dozens of seconds. View original post >>
Question 4: How to refuse a sales call? Just politely refuse, after all, it is not easy for others to work.
Question 5: How to politely refuse a salesman? First of all, it depends on your situation, job position and what the salesman usually says.
For example, you are in charge of the front desk phone, because many salespeople get the phone from the front desk phone outside the company and then transfer it according to the situation. Ask the person in charge first, who is in charge of what, which belong to their own customers and which belong to real sales promotion.
When a salesman makes a phone call, he directly asks for a job in a certain department. He first asks the other party what company it is and what it is (at this time, he needs to know the main business of the other company and which person in charge to look for). If his company is not interested in this business at all (for example, the person in charge has confessed), he can say: sorry, our company will not consider this business for the time being! At this time, the other party will give up some, so be it. Wish you a happy salary. However, there is also that kind of stalking. As you said before, the other party continues to ask for the telephone number and contact information of the staff. . . Just say: sorry, I don't have the contact information of the person in charge here. If you can, please leave your phone number and I'll tell you. If I feel interested, I'll contact you, okay? . . . . I don't usually contact again. .
Question 6: How to refuse 10086 telemarketing? Dear, you can choose not to answer the call from 10086, or you can choose to call them manually and tell them not to sell your business. Similarly, if you sell your business, you only answer "yes" or "no". If you say "no", it may sound like "yes" over there. There are many such cases. I hope I can adopt them and have a good day.
Question 7: telemarketing, what should I do in the face of customer rejection? I have personally done telemarketing, and the pressure is relatively high. When you do this job, you should have a thick skin. My former training manager said that even if he was rejected, he should try to get some useful information from him. If he hangs up on you, you can call him more often, and you can chat with him or something. Of course, I was not fresh enough, so I changed careers early ... but there is information about telemarketing in my library. If you like, leave an email or something and I can send it to you. ...
Question 8: How to refuse others' sales promotion? It's not enough to say "no" when rejecting others. There must be sufficient reasons. Especially for those who call to sell. In addition, politely refusing others is also a science. For example, how do you refuse a person who asks you out, so that he will want to find you again next time? Unless people are interested in you, that's another matter. For example, I just came to the United States and didn't buy a car, so I have to rely on others to pick me up and drop me off, so my senior should explain that if someone asks you to buy food, even if you don't want to go, you'd better not refuse, otherwise you won't go once, twice or for the third time. So I went shopping three times a day. It seems that it is really not easy to refuse others. In this episode, let's look at how to refuse others in English. 1. I'm sorry I turned you down. I'm sorry I have to refuse you. Rejecting you means rejecting other people's demands. For example, once I asked Lao Mei to attend a party, and she said that she was sorry that she couldn't attend. That's what she said, "I'm sorry that I turned you down." In addition, if a boy wants to chase a girl, the girl can refuse him or use turn down, such as "I'm sorry but I have to refuse you." Besides, don't forget to turn it down. Another explanation is to turn down the volume or the air conditioner ... I used to confuse rejecting you with letting you down, which means something completely different. Rejection means rejection, and disappointment means disappointment. I'm not interested. I'm not interested. People who have just arrived in the United States and have a telephone at home must learn this sentence quickly, because a telemarketer will come to your door soon, and you just have to say, "I'm not interested." So that the other party won't be entangled for too long. I will think about it. I will think about it. This sentence was also said when shopping. For example, if you go to the counter of a department store to buy cosmetics, although the counter lady has talked for a long time and you think it is not bad, it is always too expensive. You can say, "OK, I'll think about it." Yes, I'll think it over! Of course, you can get away with it. I can't afford it. If something is too expensive for you to buy, you can say, "I can't afford it." You have made it very clear that I have no money, so I don't think people will continue to pester me! Actually, it's not. I've had terrible things myself. I said, "No way." The old black man actually said, "Do you have a credit card?" Oh, my God, I couldn't borrow money to buy things, so I said "no". I didn't expect him to be even more cruel, saying that we had our own credit card. If you want to apply for one on the spot, we can give you a quota of $65,438+0,000 right away. Oh, my God! This way of doing business is too exaggerated. I can't handle it. I can't handle it. The difference between this handle and affordable should be clearly distinguished. Handling means that things can't be handled, and affordable means that money can't afford it. For example, last semester I told my classmates, "I have too many courses, and I can't help it." She replied, "You mean you can't handle it?" So obviously, the word handle is different from afford. To give another example, for example, you can say "there">& gt.
Question 9: How to adjust the mentality of being rejected during telemarketing? In sales or negotiation, it is the most common thing to encounter customer objections. Many people who have been trained in sales skills copy their coping skills stiffly without adjusting their mentality, and the effect is often not good.
First: Don't take "rejection" for granted.
Usually, some customers' most accustomed reaction to things they don't understand is rejection, and rejection is a habit for him; There are also some customers who refuse, often because they need to know more about the normal reaction of your product. Although this seems to be hard for you, for some customers, it is really the "disguised resistance" that people have broken the psychological defense line. Therefore, don't trust such customers too much, as long as you have firm confidence and stick to it.
Usually when I meet such an answer, I will pause first, don't rush to refute, and say to myself, "Never mind, move on." Then he smiled and said to the customer, "Oh, really?" "It seems that you really are an expert in this field. I wonder if there is any chance to learn from you? "
Second: treat every rejection as an opportunity to pay off debts.
Each of us has two roles in this world, buyer and seller. When you are doing sales work, you are a salesperson, so of course you are vulnerable to some rejection. Similarly, when you are a buyer, you will reject others.
When you refuse others to sell you insurance, you actually give others a chance to suffer. From the perspective of Buddhism, you owe someone a "debt of gratitude", so when you are rejected by others, in fact, others give you a chance to suffer, which is equivalent to paying you a "debt of gratitude". If you think so, you won't be so sad about every rejection.
Similarly, this truth also tells us that for all those who sell products or services to you, don't kill them with a stick, and don't leave any pity for others. There is an old saying in China that giving others face is also giving yourself face.
For example, I specialize in sales training business now. Every time I hear a strange sales call, I don't hang up in a hurry, but listen carefully. If he doesn't play well, I will ask him if he has done special training. In this way, I not only made more friends, but also made some training business. I'm afraid this is the win-win truth.
Third: rejecting you now does not mean rejecting you forever.
Before each sale, don't worry, don't think about eating into a big fat man at one go. You need to do it step by step, every step is done, and the result of the transaction will come naturally. From preparation, opening, demand mining, recommendation to closing, there are rejections at every step. But these rejections don't always exist. As long as you keep an optimistic attitude, accurately grasp the needs of customers and explain them reasonably, these obstacles are temporary.
Please remember: the result of each step of sales is not a deal, but a smooth progress to the next step. If you think so, you won't refuse so much.
Fourth, understand the emotional story behind "rejection"
When I hear every customer's rejection, I first ask myself not to blame the customer for being unkind, but to help me make up a mood story. Maybe he didn't have a good rest at the weekend and told me to talk about it another day; Maybe he was just scolded by his boss and was in a bad mood. or ...
It's called empathy. Usually you communicate with customers with this mentality, and customers will think that you are a trustworthy person and will treat friends with you. The more personal stories customers tell you, the closer your business is.
Fifth: the adjustment of positive energy.
There is a book that is very popular now, called Secret. I don't know if you have seen it, but it is actually the law of attraction. He believes that nothing dominates the world except energy. The essence of our daily communication with people is the exchange of energy. When you are positive and eager to have it, attraction will help you attract what is good for you or what you want. When you are negative and afraid of losing, attraction will also help you attract things that are not good for you, or cause you to lose what you have.
I don't know if you have such a similar experience. If one day you want to call a customer, but before calling, you always feel that this customer may not buy your product and will refuse you. As a result, when you call, the customer really doesn't buy yours.
I have encountered such a thing countless times. When I realized that I was in a negative state, I stopped myself first. Do abdominal breathing to adjust your fatigue. Make fun of the people around you ... >>
Question 10: What if calling for sales is always rejected? I was right last time, but many telemarketers called me and refused because I was too busy to talk to them. If you are a telemarketer, you definitely want to call when and what products to sell in front of others, but seriously, this jargon is terrible, but if you can deal with more than 20 customers, it is estimated that you are also eloquent and experienced, and it will be very late to transfer to other sales companies.