1, Tong Yuan Express does not move in one place. During the normal check-in, don't worry, it may be a system problem, and the system has not been updated. In most cases, it will be updated as soon as possible, and the express mail is not stranded locally, but in transit at normal speed.
2. I found that the courier did not move in one place. After the normal time, we can find out what courier company is delivering our courier. Search the online customer service phone number of the courier company on the internet and consult the online customer service. Before consulting, you need to prepare your own express waybill number in advance for customer service inquiry.
3. Under normal circumstances, the transportation situation of express delivery company can be inquired through online customer service. Any unexpected situation in the transportation process will be reflected to the customer service, so that the customer service can reply to the customer when replying to the inquiry.
4. If it is inconvenient to contact online customer service, or you don't want to contact, you can contact the seller's customer service. Report the abnormal logistics of your order to the seller's customer service and give it to the seller's online customer service for inquiry. Sellers also pay great attention to the delivery effect of express delivery. As a customer relationship, they can find out the facts at the first time and give you feedback.
Reasons for logistics stagnation:
1, information not updated.
In most cases, the information will not be updated in time, that is, your goods are already at the next location, but the logistics information system has not tracked the situation in time and entered information. This sometimes leads to receiving the goods while the logistics exhibition is still in progress.
2. On the way
In the early stage of large-scale transportation, it is necessary to formulate a logistics transportation plan, including route planning, reasonable vehicle arrangement and emergency plan. Nothing can go wrong in any process. If you don't move for a few days, inform the customer first, mobilize the emergency plan, and minimize the loss.
Refer to the above content: Baidu Encyclopedia-Logistics