Tmall customer service specialist is responsible for customer reception, inquiry consultation and sales reply of all
Tmall customer service specialist is responsible for customer reception, inquiry consultation and sales reply of all online stores of the company. The following is what I arranged.
Tisch
Responsibilities:
1, through the chat software, patiently answer all kinds of questions raised by customers, reach a happy transaction between the two parties, and process the ordering information;
2. Be familiar with the operating rules of various online stores such as Tmall, Taobao and JD.COM, handle customer requirements and manage stores;
3. Answer customers' questions, guide customers to make purchases and facilitate transactions; Cooperate with the promotion activities of Tmall, Taobao, JD.COM and other stores of the company;
4. Solve customers' problems and requirements in time with a good positive attitude, provide after-sales service and solve general complaints;
5. Cooperate with the customer service supervisor to complete other tasks assigned by superiors.
Qualifications:
1, Taobao/JD.COM and other online stores have limited experience. Familiar with the background system operation and transaction process of Taobao and JD.COM;
2. Have a good work attitude, service awareness and communication and coordination skills.
3, honest, rigorous and meticulous, practical and serious, with good teamwork spirit;
4. This post implements the working system of rest by rotation, and the working hours are from 9: 00 to 22: 00.
5. Typing speed is above 50 words/minute; Proficient in operating office software such as Word and Excel.
extreme
Responsibilities:
1. Communicate with customers through Want Want, reply and answer customers' questions in time, guide customers to place orders and complete transactions;
2. Be familiar with the products in the store and receive customers with care, patience and enthusiasm;
3. Track the delivery dynamics of products and communicate with customers in time;
4. Deal with after-sales related matters timely and effectively, and maintain customer relations;
5. Other related work assigned by the leaders.
Requirements:
1. Experience in e-commerce service is preferred;
2. Have a sense of service and a positive work attitude;
3. Interested in children's wear.
Tisso
Responsibilities:
1. Be responsible for guiding customers to shop online, and do a good job of handover.
2. Actively communicate with customers and do a good job in customer inquiries and other issues.
3. Complete customer order processing and make order report in time.
4. Summarize and feedback the buyer's opinions in the sales consultation.
5. Assist in data analysis, record and provide various sales data of online stores.
6. Carry out after-sales service according to company standards.
7. Be responsible for filing and sorting other relevant documents.
Qualifications:
1. major in e-commerce, with more than one year customer service experience in online stores.
2. Have a good sense of fashion and master certain clothing professional knowledge.
3. Familiar with computer office software and operation.
4. Typing speed is over 60 words/minute. Post in the forum, send emails, communicate with customers on QQ, etc.
5. Have good customer service awareness, communication skills and adaptability, and be able to work under pressure.
Article 4
Responsibilities:
1. Answer questions through Taobao Want Want and guide customers to promote sales.
2. Order confirmation processing, tracking customer questions during the order process.
3, customer complaint handling, customer return visit, return processing, customer satisfaction survey, etc. Do a good job in after-sales service.
4, goods shelves and product information maintenance, coordination of warehouse delivery.
5. Familiar with Taobao related process operation. Engaged in Taobao customer service for more than half a year, experience in Taobao Mall customer service is preferred, positive attitude and self-motivated are preferred;
6. I like the customer service work of Taobao website very much. Require full-time, the company to work;
Qualifications:
1, familiar with Taobao related process operation. Engaged in Taobao customer service for more than half a year, Taobao Mall customer service experience is preferred. Candidates with positive attitude and self-motivation are preferred. I like the customer service work on Taobao very much.
2, high school education or above, 18-30 years old, flexible and independent customer service, hard-working, love learning, willing to endure hardship, strong pressure resistance, strong sense of responsibility and tolerance.
chapter five
Responsibilities:
1, responsible for customer consultation, guidance and answering questions. Online sales, guiding and persuading customers to reach a deal;
2. Responsible for the timely processing and distribution of orders, contact delivery and follow-up processing to ensure the smooth delivery of orders;
3. Respond to comments in real time, solve after-sales bad reviews, and satisfy customers to the greatest extent;
4. Timely handle after-sales complaints and other issues;
5. Customer maintenance management and accumulation;
6. Assist in the formulation and implementation of promotion and operation.
Job requirements:
1, only * * *, unlimited experience, word processing ability, fast Chinese character input;
2, hard-working, responsible and self-motivated, strong learning ability, able to obey the arrangement of superiors, strong execution;
3. Organized, with strong communication skills, good customer service awareness and mentality, gentle personality, familiar with online sales skills and strong sales ability;
4, familiar with online shopping process, familiar with Taobao rules, Taobao background management and Alipay operation process, skilled use of Taobao Want Want communication tools and various office software;