Complaints, opinions and suggestions on administrative management, social management and public services; Non-emergency management and service assistance within the scope of administrative functions and powers; Reports on violations of laws and regulations by citizens, legal persons and other organizations that endanger people's lives and property, public property and economic and social development.
12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.
Operating conditions
202112, Beijing 12345 enterprise hotline service function went online for two years, reflecting the doubts and demands encountered in business development130,000 pieces.
As of 202 1, 12, 3 1, Yunnan province has actively integrated hotline service resources, and all 33 hotlines have been merged by three ways: integration, parallel operation with two numbers and establishment of sub-centers. The merged hotline is unified as "Yunnan province 12345 government service convenience hotline", and the voice call number is "12".
At the end of 20021,according to the relevant requirements of the governments of the State Council and Jiangxi Province on the operation and management of the hotline, the "Voice of Sunshine Warming Children-Care Hotline for Difficult Children" was integrated into the 12345 government service convenience hotline set up by governments at all levels in Jiangxi Province, and a special hotline seat was set up under the hotline, and a special hotline seat office was set up in Jiangxi Province.