Two, all localities should make full use of existing resources, reduce duplication of investment, in accordance with the "12329 housing provident fund hotline service guide" (hereinafter referred to as the "service guide") requirements, the construction of 12329 housing provident fund hotline. After the 12329 number is activated, other hotline numbers should be stopped and the public should be informed in time.
Three. The housing provident fund hotline 12329 mainly provides basic services such as business consultation, complaints and suggestions, return visits and investigations through artificial voice, and provides extended services such as business guidance, business inquiry and business acceptance through artificial voice and self-help voice according to local actual conditions.
IV. 12329 The construction mode of housing provident fund hotline can be divided into two types: self-built and service outsourcing. Self-built mode Urban Housing Provident Fund Management Center (hereinafter referred to as the Provident Fund Center) organizes and builds a hotline platform by itself, which is responsible for daily operations; Service outsourcing mode The provident fund center entrusts the outsourcing service provider to be responsible for the hotline construction and operation. All localities should choose the construction mode according to local conditions and encourage the adoption of service outsourcing mode. Conditional areas, hotline construction and operation can break the geographical boundaries, moderate regional concentration.
Five, provident fund center has opened a hotline, to change the service hotline number to 12329 before the end of 20 12. All localities can apply to the local communication administration for the opening of the short number 12329 with the Letter of the Ministry of Industry and Information Technology on the allocation of the national unified public service telephone number of the Ministry of Housing and Urban-Rural Development (Ministry of Industry and Information Technology No.83 [20 1 1]) and the technical scheme and contact information for number activation, and improve it according to the requirements of the Service Guide. The Department of Housing and Urban-Rural Development of all provinces (autonomous regions) shall summarize the opening of the local urban housing provident fund hotline 12329 and report it to our department for the record. The provident fund center of the municipality directly under the Central Government and Xinjiang Production and Construction Corps shall report it directly to our department for the record.
Six, provident fund center has not yet opened the hotline program, you can directly consult my department, after the completion of the program, reported to my department and the provincial (autonomous region) housing and urban construction department for the record, and apply for the opening of 12329 housing provident fund hotline.
Seven, the provinces (autonomous regions) housing and urban construction departments should strengthen organizational leadership, establish and improve the service responsibility system, guide and supervise the construction, operation and management of urban housing provident fund hotline, and constantly improve the quality of hotline service.
Eight, all localities should be 12329 housing provident fund hotline construction and operation costs into the provident fund center special funds. All provident fund centers should set up specialized agencies to take charge of hotline work, strengthen business policies, service skills and management training, and provide high-quality and efficient services. ? [ 1]?