The main duty of a shopping guide is to help consumers make decisions and realize purchases. After purchase, we should also be responsible for tracking the service (mainly by telephone) and assisting technicians to complete the final construction for consumers, so as to ensure the gradual realization of the card content and form a good word-of-mouth effect in the minds of consumers.
Basic qualities that need attention:
1, dignified and generous (experience in store sales in related industries or working experience in service industries such as hotels is preferred).
2, clear thinking, quick response, articulate.
3. Enchanted mentality: enthusiasm, self-confidence, patience and perseverance.
4. Love your job, have a sense of ownership and team spirit.
Enthusiasm is the key to opening customers' hearts. With enthusiasm, work will be vivid and effective; Only self-confidence can infect customers. Only by gaining the trust of customers first can customers be willing to introduce the products you introduced.
It is necessary to strengthen service awareness, meet the actual needs of customers and their spiritual needs (customers' self-esteem and self-confidence needs), patiently answer every question of customers, and unconditionally tolerate all faults of customers; Nothing can be done overnight. You should have persistent spirit and stand up to setbacks.
Extended data:
Shopping guide knowledge:
1. Be prepared before shopping. The initiator, influencer, decision-maker, buyer and user of the purchase must understand what the customer says and does, so as to find the breakthrough point.
2, need to thoroughly understand the customer's purchase process. Need to know, collect information, choose, plan evaluation, purchase decision, post-purchase behavior, these are the basis of upgrading skills. Only by truly understanding the customer's purchase process can we provide different services with the progress of the customer's purchase process.
3. Programming some basic shopping guide processes.
4, roughly grasp the performance of the product.
5. Let customers rely on the company's products.
References:
Shopping Guide-Baidu Encyclopedia