China Financial Certification Center (CFCA) is a national authoritative security certification institution approved by the People's Bank of China and the State Information Security Administration, and it is one of the important financial information security infrastructures in China. After the promulgation of "People's Republic of China (PRC) Electronic Signature Law", CFCA became one of the first electronic authentication service organizations to obtain the electronic authentication service license.
China Financial Certification Center Services:
1, daily consultation:
In view of the security problem of user system integrated digital certificate, provide security consulting service with unlimited telephone technical support for 7×24 hours a week throughout the year.
2. Service plan:
The CFCA after-sales service team will formulate a comprehensive and comprehensive service plan according to the customer's business process and authority allocation strategy.
3. Safety precautions:
CFCA regularly informs customers of the major security vulnerabilities and viruses that appear every month, as well as the solutions to major security vulnerabilities and viruses in the form of emails.
4, change and:
When the customer's on-site adjustment involves the corresponding engineering equipment, CFCA will actively cooperate and provide on-site support when necessary.
5. Emergency response:
When the service provided in the contract is interrupted due to security problems, CFCA will provide remote service and arrive at the end user's site as soon as traffic permits (traffic time +2 hours) after receiving the notice that the end user requires local response.
CFCA has detailed process records for all after-sales service contents. After-sales support requests and processing results of safety projects will be filed regularly and submitted to customers.