In oral network consultation, customer service needs to answer patients' consultation questions quickly and accurately, which requires customer service to have oral medicine and related knowledge and good communication and problem-solving skills. There is pressure, but reasonable work arrangement and professional ability training can help customer service to complete the task better.
In addition, online consulting customer service also needs to do a good job in emotional management and be good at dealing with some thorny consulting problems. Due to the lack of face-to-face communication, some misunderstandings and inappropriate words may appear, which requires customer service to have a high degree of understanding and patience to deal with emotions and solve problems smoothly.