Work summary of service consultant week 1
In a blink of an eye, it has been a year since I came to Tianrui Chery 4 S. Looking back on this ye
Work summary of service consultant week 1
In a blink of an eye, it has been a year since I came to Tianrui Chery 4 S. Looking back on this year, I have experienced a lot, from my unfamiliarity with the new environment to my adaptability and proficiency now, which are closely related to the enthusiastic teaching and help of my leaders and colleagues, and I quickly integrated into this new team.
As a service consultant, we should not only serve customers well, but also communicate customer requirements and specific problems of vehicles with our workshop brothers. Therefore, in this position, you must have professional knowledge and good communication skills. This can not only meet the requirements of customers, but also enable workshop technicians to find problems quickly and timely.
After this year's work, I also found myself with many shortcomings. First of all, I am lacking in service details. When I am in contact with customers, sometimes I can't provide the services that customers need, and even make customers feel distrust. Of course, this is also related to our environment and equipment, but the main reason is that my work at the front desk is not meticulous and serious enough. Secondly, there are some shortcomings in maintaining loyal customers. While the number of customers is increasing, there is also a certain loss, which shows that my customers' return visits are not in place and they can't feel our heartfelt concern for them. So I must cultivate and maintain a group of long-term and stable old customers, who will cooperate with us to develop new loyal customers. I will give these customers real care from my daily work. Of course, care is based on mutual benefit. Only in this way can we survive in prosperity and adversity, so that these customers can follow us all the time and truly "care more about you than you".
Now that we know our shortcomings, we should improve them. In the future work, I must make up for my disadvantages, continue to give play to my advantages, and truly foster strengths and avoid weaknesses:
1, always keep working enthusiasm, and welcome every day's work with a positive and beautiful attitude.
2. Ask more questions that colleagues don't understand. Let yourself become a professional automobile after-sales service personnel.
3. In terms of customer maintenance, we should always adhere to the principle of customer first, and do a good job in customer return visits and appointments. Seize a large number of old customers and develop a number of high-quality new customers.
4. After-sales is a group. It is necessary to strengthen communication with workshops and accessories to give customers the most satisfactory efficiency.
The position of service consultant is the bridge between the customer and the workshop, and it is also the facade of the company. The importance of this position can be imagined. This puts a lot of pressure on me, but there is pressure to be motivated. I will continue to work hard, persevere, make myself by going up one flight of stairs, and give my superiors a satisfactory answer!
Summary of the work of service consultant in the second week
I became a probationary employee of xxXX Company on XX, and my two-month probationary period has expired today. Now I apply to become a full-time employee of the company.
On-the-job probation, my position is service consultant. Car service consultant is something I have never come into contact with. With the patient guidance of the leaders of the service consulting department and the enthusiastic help of my colleagues, I quickly became familiar with the standardized operation process of automobile service consultants.
In the work of service consulting department, I have been strict with myself and do my daily work seriously; When you encounter problems you don't understand, consult your colleagues humbly and constantly improve and enrich yourself. I hope to be independent as soon as possible and make greater contributions to the company. Of course, just entering the service consulting department, the business level and service consulting experience will inevitably be somewhat insufficient. Here, I would like to thank the leaders and colleagues of the service consulting department for their guidance and careful help, and thank them for reminding me and correcting me at work.
After two months' study, I have been able to undertake the general vehicle service consulting business independently. I will continue to study hard in the future, improve my business ability and strive to become an excellent automobile service consultant.
In the past two months, I have learned a lot and realized a lot. Seeing the rapid development of the company, I am deeply proud, and I am more eager to work here as a full-time employee, realize my goals, reflect my life value and grow together with the company.
I hereby apply for becoming a full member, and urge the leaders to give me the opportunity to continue to exercise myself and realize my ideals. I will do my job well with full enthusiasm and create greater value and performance for the company!
Work summary of service consultant in the third week
I have been busy for a year, and now I have learned a lot and know a lot. Let's sum up my work and study. Please criticize and correct any mistakes.
In June of 20xx, I took over as a claim adjuster in the maintenance station, and gained a new understanding of my work scope within one week, mainly including: 1: entrusted by the automobile manufacturer, I was responsible for the fault identification and fault handling (repair and replacement) of the quality problems of the automobile manufacturer's products during the warranty period (claim period), the first maintenance, regular maintenance and technical consultation of the automobile products; 2. Responsible for the recall of products with quality defects; 3. Responsible for special or temporary services organized by automobile manufacturers. 4. Responsible for the collection and feedback of product quality information. At the same time, with the care and guidance of leaders and the care and help of comrades around me, I have made great progress in my thoughts and work. Looking back on this year's work, I mainly have the following gains and experiences:
First, in a strict environment, know your own work and know yourself better.
After I took over the claim adjuster in the maintenance station, I found that my understanding of the claim adjuster was only superficial, and there were many things I hadn't thought of before. Therefore, my first step is to position myself and understand my work. I feel that a person's ideological understanding, work attitude and work standards are often influenced by the working environment. This is what I know very well. My ignorance from the beginning to my familiarity now cannot be separated from the help of my superiors and colleagues in the department. Due to the particularity of the work, there are many and miscellaneous claims. If we can sum up the working status of my department during this period of time, it is six, strict, nervous and busy. Strict work requirements, tense study atmosphere and busy work rhythm.
From vagueness to clarity, I fully realized the importance of my work. At work, facing the high standards and strict requirements of leaders, facing the positive work enthusiasm and enterprising learning attitude of colleagues around me, and facing the tense and efficient work rhythm, I was deeply infected. I fully realize that as a member of this group, I can't "discredit" this group from the beginning and hold it back. On this basis, I want to adapt to the "study hard and practice hard" created by the claim work as soon as possible. Under the influence of this environment, I try to get familiar with my work in the shortest time. In the realization of this idea, my work level has also been continuously improved. I always remind myself to keep a good mental state, always set a higher working standard, always safeguard the overall interests and do every job well. This is also an important guarantee that I can better complete my work tasks during this period.
Second, in diligent study, the quality has been improved.
It should be said that the past year was a year of hard work. On the one hand, because I have been taking over the claim for a short time, I have to make more efforts to do a good job in the same bid. On the one hand, although I come from Suzuki, I have some difficulties in professional skills. Getting started in a short time is also a great challenge for me, and my psychological pressure is also great. However, I can't give up because of difficulties and pressure, so I must study harder and get familiar with my current job. Looking back on the past year, although there are both satisfaction and regret in all aspects of my work, one thing is worthy of recognition, and that is, through learning, I have made a leap in my business knowledge of this position. This further verifies the profound truth that "as long as you pay, you will definitely get a return".
Third, there are basic work points to be a car adjuster.
1. Pay attention to the manufacturer's quality information, and do not publicly recall the handling of quality defects; 2. Identify the factory's claim application, find out the fault phenomenon and reasons, make a claim application report to the manufacturer in time, and fill in the corresponding checklist if the manufacturer has special needs; 3. Check the claim data with the workshop maintenance department and after-sales service department of the manufacturer in time every month (or daily) and provide financial statements. 4. Inform the service manager and technical manager of the technical improvement information provided by the manufacturer in time. 5. Return the core to the manufacturer on time according to the packaging and transportation requirements specified by the manufacturer. 6. Check the recovered claims. 6. The claim adjuster is responsible for identifying whether the faulty automobile parts are replaced free of charge during the warranty period, and communicating with the manufacturers and customers if there is any objection. The warranty of rubber and plastic parts is very short, because this kind of thing ages and wears quickly, and the warranty time of engine and body is long. Generally speaking, the customer reflects the fault, and 4s finds out the cause of the fault and determines which part to replace. It is up to the claimant to decide whether the parts are within the scope of claim. If there is a difficult fault that has not been solved after repeated maintenance, the technical director will report the situation to the manufacturer for solution.
Although the claimant's work is sometimes trivial, everything must be done carefully. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
Summary of the work of service consultant in the fourth week
Since I became the after-sales service technician of xx Electric Appliance Company, I have worked hard and accomplished anything. The work of the past year is summarized as follows:
1, learn the technology of this major well. No matter what job you are engaged in, professional skills will always be the foundation of your foothold. As after-sales technology, although the required technology is not necessarily as high as that of R&D personnel, the most basic thing is to understand. At least when customers ask questions, you can answer them immediately and help them solve the problems well. At first, I always said how the salary was so low, but now I think about it, I am relieved. Even if I earn 10 thousand a month there, what will you exchange it for? Before I came out, I was full of confidence, but after several contacts, I found myself too immature. Sometimes I want to go back and don't want to think about it. I can't go back in vain, I have to get something. Therefore, I think it is most important to learn technology well. First of all, it is based on development and sustainable development. Only by laying a solid infrastructure can we afford to build tall buildings in summer. But learning the technology of these industrial automation products is not so easy, very boring and involves a wide range. You must also have a desire for technology. Especially after-sales technology, we should not only know this product, but also know where it is used, what machinery, what system driver and so on. You can't learn these things in a day. To get a general understanding, we must experience some unknown darkness, study, work, explore and think. I believe that people in this field must have experienced some unknown darkness to achieve today's achievements. So I'm nothing, I'm just a grassroots, and I need to learn again.
2. Learn to communicate with others. In our work, dealing with people is essential, and having good communication skills may make you get twice the result with half the effort. Also, every time you go on a business trip to work on the spot, you should be mentally prepared, because the customer's mood is uncertain. After all, buying our products has caused him some losses, and he will vomit in your face at any time, so he has strong pressure resistance. At this time, I can only handle it carefully. I usually just say, "Don't worry, I will help you solve the problem as soon as possible." Also, when going out, be careful what you say, try to start from the customer's psychology, have a good attitude, and never contradict others, who are our gods. When communicating with customers, the technical requirements you are engaged in are also very high, and the most frequently asked questions in communication are technical questions; Sometimes I will struggle with some technical problems that I don't understand. If the answer is "hmm, ah, oh", it will be troublesome; Don't answer such questions directly, start from what you know and try to move to other places, as long as you can help him solve the problem anyway; Otherwise, customers will doubt your people, and at the same time, it will also cause losses to the company's image. The most terrible thing is that he suddenly said,' Are you going to do it?' In that case, his self-esteem will be greatly affected. Therefore, when communicating with others, you either don't want to solve the problem quickly on the spot and then leave, or try to talk nonsense to others as little as possible.
3. Prepare beforehand and summarize afterwards. When you receive a call from a customer, you must first look at the disintegration and see if you can solve it by phone. If you want to go to the site, then analyze what caused the failure, and then know from the analysis that you should probably prepare components and tools. As the saying goes, "success is for those who are prepared." After completing the task, make a summary and write down the situation on the spot, such as: what machinery is our machine used in, what parameters are used, input and output voltage and current, etc. Finally, the reasons for the failure are analyzed. This is a better way to improve technology, which is also required by the company.
There is also that the scene of business trip is not as beautiful as others say, and a person's journey is always so lonely; I also have to endure loneliness, boredom, disassembling machine tools and repairing frequency converters, fearing being dirty, suffering and tired. These are the basic requirements for after-sales technicians. If you can resist, you can resist bravely, but you can't just put it aside; After all, there is a company behind it and so many partners to support it! It is said that after-sales service is a marketing process and the beginning of re-marketing. I think I will try my best to maintain the brand image of the company and strive for the interests of the company.
Work summary of service consultant in the fifth week
20xx years are about to pass. With the attention and support of the District Judicial Bureau and Joy Judicial Office, the village legal adviser completed various legal services and legal activities in the new rural construction as scheduled. Through the platform of legal adviser, guided by the application of legal knowledge, we are committed to providing services to villagers, realizing the rule of law and contributing to the construction and development of new countryside in our village. The 20xx-year legal consultant work in this village is summarized as follows:
First, establish a mechanism to advance in an orderly manner.
This year is the second year of the implementation of "Rural Legal Consultant Work". The village will regard the rule of law as an important standard for the work of the village Committee and take the work of legal adviser as an important task. First, a leading group of legal advisers was established, with the village secretary as the team leader, the village director as the deputy team leader, and other members of the Third Committee as members of the leading group. Secondly, the implementation plan and responsibility target of the new rural legal adviser were formulated, the three-level network management of village, group and household was established, and the service mode of village contracting group and group contracting household was implemented, which formed a good situation of * * * construction in the whole village. Third, do a good job in the organizational construction of the comprehensive management office, the mediation committee and the assistance and education group, strengthen the professional training of the staff, improve their professional quality and ideological quality, and ensure the orderly development of the legal advisory work in the new countryside.
Second, innovative models and diverse activities.
The rural legal consultant system is not only a real project to benefit the people, but also an innovative way of working, which can achieve a win-win situation. The village combines legal consultation with the functions of central work, letters and visits, legal education, people's mediation, legal aid and legal services, and carries out various legal service activities, mainly including:
(a) to carry out legal publicity, improve the legal quality of villagers and enhance their legal awareness. The village uses radio, art exhibitions, billboards, brochures and other forms to carry out flexible and diverse legal education, publicize and popularize legal knowledge closely related to villagers' production and life, such as the Constitution, the Organic Law of Villagers' Committees, the Land Contract Law, and the Marriage Law, so as to familiarize villagers with relevant laws and regulations. For example, on February 15 this year, Japan Village invited the staff of the town judicial office and the town safety supervision office to train the bosses and safety management personnel of private enterprises in the village. The training session mainly explained the safety production law and fire prevention law. Through training, business owners and safety production management personnel have further systematically understood the relevant legal knowledge of safety production, improved their sense of responsibility for safety production and their consciousness of consciously observing various safety production rules and regulations, enhanced their legal awareness of safety production, and laid a good foundation for promoting the safe, harmonious and sustainable development of enterprises.
Over the past year, the village has distributed 56 copies of various publicity materials and held 7 legal lectures. Through publicity, the villagers' legal awareness and legal concept have been improved, and the atmosphere of learning, abiding by the law and usage has become increasingly strong.
(2) Managing according to law, resolving contradictions and maintaining social harmony and stability.
First of all, the legal adviser actively helped the village to standardize various management work according to law and witnessed the bidding work of other projects.
Secondly, timely resolve disputes and contradictions caused by marriage and family, labor relations, traffic accidents, homestead, etc., and guide villagers to safeguard their legitimate rights and interests through normal channels. For example, in Hangzhou Ding Huang Hardware Machinery Co., Ltd., an employee suddenly left his job during normal work, or even didn't go to work, and asked the company leader for a full monthly salary at the end of the month. However, the company handled the labor contract formalities for the employees on the first day of employment, and the employees can get the full salary of the month unconditionally according to the contract. Finally, both parties passed the relevant laws of the Labor Law, and after the company mediated its employees, the employees also realized that their practices and behaviors did not conform to the relevant laws of the Labor Law, and were convinced that they should take their own wages and leave Hangdinghuang Hardware Machinery Co., Ltd. with a smile. Example 2: In April this year, in the demolition of old houses in the village, in accordance with the spirit of the document on the principle of one household and one house in the relevant land laws and regulations, with the close cooperation of the cadres of the Third Committee of the village and the demolition of 97 houses, it took only one month to demolish all 97 old houses in the village in three stages. Successfully completed the task and goal of centralized demolition of old buildings formulated at the beginning of the year. However, things often change. Several 80-year-old people came to our village office building in tears and said they wanted to divide the house. In this case, the members of the village legal adviser leading group patiently and sincerely told these old people, telling the truth and breaking their mouths, and talking about the importance and necessity of China's land law and related laws and regulations and villages in the construction of new countryside. Live a happy life with rich life and beautiful environment for the villagers in this village. Through the sincere and patient mediation of the members of our leading group of legal advisers, we finally persuaded these old people and touched the hard work and efforts of all the members of our village legal advisers. Finally, these old people went home with excitement on their faces. Over the past year, * * * has received legal advice from the masses for 9 times, participated in mediation and corrected 6 pieces, and achieved registration, reply and implementation of each piece.
Since the establishment of the new rural legal adviser system, we have accumulated some successful experiences.
At the same time, I am also clearly aware of the lack of work. In the next step, we will continue to explore some new ideas and new practices of legal counsel work in the construction of new countryside, realize the standardization and institutionalization of legal counsel work, do good deeds and do practical things, give full play to the platform role of legal counsel, improve various rules and regulations, coordinate in many ways, and establish a long-term working mechanism suitable for the operation of legal counsel in new countryside of our village, in order to build our village into a "village with developed production, affluent life, civilized rural customs and cleanliness"
Summary of work of service consultant in the sixth week
The intensified price war in the domestic car market and the overall economic environment of national macro-control have caused great difficulties to the daily operation and development of xx Company. With the joint efforts of all staff, xx Company has made a historic breakthrough, and all the indicators such as automobile sales and profits have reached record highs. As the general manager of xx Branch, I am also honored to be awarded the "Outstanding Leadership Contribution Award". Looking back on the whole year's work, I feel that I have gained something in the following aspects and would like to share it with my colleagues in the industry.
First, strengthen the face of market competition
Do not rely on price wars, differentiate user groups and implement differentiated marketing. According to the business indicators issued by the company's headquarters this year, combined with the spirit of the instructions of General Manager xx at the 20xx business meeting, the branch will focus on differentiated marketing throughout the year to improve the quality of marketing services. Facing the increasingly fierce price competition in the market, our Hanyang branch did not blindly enter the misunderstanding of "price war". I often say that "price is a double-edged sword", and moderate price promotion is helpful to sales, but unlimited price war is tantamount to suicide. What kind of strategy should be adopted in the off-season of automobile sales? We groped for a set of countermeasures:
Countermeasures 1: Strengthen the target management of the sales team 1, standardize the service flow; 2. Make daily work tables; 4. Regularize the inspection work; 5. Regularize the morning meeting and training meeting; 6. Check the service indicators.
Countermeasure 2: subdivide the market, establish differentiated marketing 1 and conduct detailed market analysis. We have further subdivided the previous key markets, and formulated different sales strategies for different market segments to form differentiated marketing; According to the sales situation in 2004, we identified four major markets: taxis, group users, university markets and scattered users. We have adopted corresponding marketing strategies for these four major markets. For the government procurement and taxi market, we have increased investment, set up a taxi sales group and a mass user group, and the branch has become the governing unit of xx Taxi Association, making more use of the propaganda of trade associations to correctly guide taxi companies and publicize xx brand policies. Usually take the initiative to come to the door, communicate and feedback regularly, and closely track the market dynamics. In view of the good opportunity of taxi upgrading in xx market in recent two years, we have been maintaining good cooperative relations with taxi companies, and we have taken the initiative to come to the door to learn about the taxi company's demand for changing cars, driver's behavior and ideological trends; Follow up with the taxi company by phone every week, and provide on-site service once a month to understand the use of new taxis and solve some common faults on the spot; Negotiate with taxi companies to provide on-site training on taxi drivers' skills and maintenance knowledge. In view of the high level of knowledge of college students' consumers, we give priority to Picasso's recommended sales, supplemented by Citroen's brand introduction and cultural propaganda, so that they can feel Citroen's long history and rich corporate culture connotation. In addition, we also joined hands with the logistics group of xx University, and successively joined hands with the logistics team of xx University of Technology to set up xx maintenance service points on campus, bringing xx services to colleges and universities, and regularly organizing free free clinics and maintenance inspections in colleges and universities, thus establishing a good brand image in colleges and universities and promoting sales in the college market.
Countermeasure 3: Pay attention to information collection and make scientific guesses. Today's market opportunities are fleeting, and cruel and fierce competition is ever-present. Scientific market speculation has become the guidance and basis for formulating phased sales targets. The off-season is coming, and every sales message is like a treasure. To some extent, demand information is synonymous with sales. Combined with this feature, we have established a system that everyone collects, communicates in time, and is responsible by special personnel. Based on the data and information fed back by the sales staff at the sales morning meeting before going to work every day, the comparative analysis report of sales in the same period in the previous period is formulated to determine the refinement of the next sales task and the formulation of specific sales methods, and respond immediately if necessary. At the same time, keep close communication with relevant departments of brand department and actively organize vehicle sources. Increase the planning of work and avoid the blindness of work; While paying attention to the absolute quantity of sales, we strengthen our market share. We regard the market share of our branch in xx as the main assessment target of the sales department. Complete this year's xx task and successfully complete the annual sales target issued by the headquarters.
For spare parts sales, we focus on cleaning up some unsalable parts accumulated due to historical reasons, and try our best to reduce the capital backlog of the branch. Due to the change of spare parts business policy this year, the profit margin of dealers has been further compressed. For the new market situation, the leaders of the branch held special meetings with the spare parts business department for many times, actively exploring the surrounding spare parts market, especially the big customer market, and combining them.
The new business policy has launched a series of spare parts promotion activities, and achieved good results. Sales turnover of spare parts is xx million yuan. In the case that the low-price dumping in the market has greatly affected the sales of retail outlets, using after-sales service to promote the sales of spare parts in the workshop not only reversed the unfavorable situation, but also promoted the sales of working hours in the workshop. After-sales service is the window and the backing and guarantee of our vehicle sales. This year, the branch ushered in the peak of after-sales maintenance since the establishment of 1996. To this end, we put forward higher requirements for the after-sales service department, and widely carried out service awareness publicity activities among all after-sales personnel, as well as self-inspection and mutual inspection between teams and groups; A workshop site inspection system attended by department managers every Friday was established, and rectification opinions and time arrangements were put forward for the problems found on the after-sales maintenance site. Users receive special personnel when entering the station, and emphasize language and behavior norms in important links such as car pick-up, trial operation and delivery; In the process of maintenance, emphasize the use of "three cushions and one cover", standardize behavior and language, respect users and care for vehicles; Carry out kanban management in the workshop, receive photos and names of managers on the wall, and accept user supervision. In order to further improve user satisfaction and shorten the waiting time of users, since June, the after-sales service time has been extended to 65438+ 0: 00 am every night, and the after-sales club provides 24-hour all-weather rescue; By improving the software and hardware environment of the after-sales maintenance site, we can provide customers with comprehensive and high-quality services, thus improving customer satisfaction. After-sales maintenance picks up xx cars throughout the year, and the net income of working hours is xx million yuan.
Second, strengthen service awareness and improve the quality of marketing services.
20xx is a year of fierce competition in the automobile market. Facing the grim situation, at the beginning of the year, we determined the whole year as the "year of service governance" and put forward the business policy of "promoting sales with service and creating benefits with governance". We selected employees who have been engaged in service for many years to set up the customer service department, and established the branch's own customer return visit system and user complaint acceptance system. Each business department holds a regular service meeting once a week, and a regular service meeting at the department manager level every quarter in combination with the service requirements of the business representative office and the feedback of service scores, so as to strengthen the service awareness at the management level and take service work as the top priority. At the same time, in terms of internal governance, a governance service system in which front-line business departments serve customers and governance departments serve the front line has been established and improved. In the business department, the principle that serving customers and customers are God is emphasized. In the management department, the emphasis is on the awareness of service sales and after-sales front line. Form a governance mechanism of second-line service and first-line service for customers. Actively respond to the requirements of the headquarters, improve the service quality, strengthen the staff's service awareness, hold a regular service quality meeting once a week, summarize the service quality improvement actions last week, and make plans for this week to provide users with high-quality and high-priced services.
And set up a service quality perspective to track the service quality, find the shortcomings in time, and put forward the next improvement plan. Among all the branches under the jurisdiction of the commercial representative office, the service score is always in the forefront, and the after-sales service has won the first place in the national network for many times. While strengthening the software fitness, we have carried out a series of rectification on the hardware facilities of the branch, established the rest area for maintenance users one after another, and took the lead in implementing the "turn-key" project for maintenance; In view of the surge in taxi sales, a taxi sales service team was set up in time, and a special taxi sales office was set up to improve the user rest area. According to the characteristics of the current market and the requirements of the brand department, a series of activities such as "Smile Service in March", "Smile as a Gift on May Day", "Cool in Summer", "Free Inspection on Campus in Autumn", "Free Clinic in Community" and "Warm in Winter" were carried out, which received great response from customers and the service awareness and quality of the branch company were obviously improved.
Third, track the opponent's dynamics and strengthen their own competitive strength.
Internal governance, please come in and go out. Standing still and building a car behind closed doors has long been unable to adapt to the current fierce competition in the auto market. By entrusting relevant professional companies, put forward brand-new schemes and suggestions on the site layout and management of the exhibition hall of the branch company; Organize the General Department and relevant business departments to conduct field visits to service stations with a certain scale in xx, especially the competitor's 4s station. Learn from them, learn from each other's strong points, and accumulate first-hand information for future work and business policy formulation.
Fourth, pay attention to team building.
The branch is a whole, and only by giving full play to the enthusiasm of each member can we. Since the beginning of the year, we have established and improved a series of regular meetings, such as weekly manager meeting and monthly business analysis meeting. At the regular meeting, the problems in marketing governance were widely discussed, which not only unified the understanding, but also clarified the objectives. While strengthening its own governance, it also relies on external professional training to enhance the cohesion and professional quality of the team. By hiring an international professional corporate governance consulting company (xx) to train employees on how to improve team spirit, the service consciousness and concept of all employees have been further strengthened.
20xx is an extraordinary year. With the joint efforts of all staff, the operation of the branch company has achieved a comprehensive victory, and various operating indicators have hit record highs.
While rejoicing in the achievements, we are also soberly aware of many shortcomings in marketing and after-sales service, especially in the innovation of market development creativity and quality service concept, which still has great potential to be tapped. We should also improve our ability to respond quickly to market changes. Therefore, in the coming 20xx year, the leading group of the branch will give full play to the team spirit, and Qi Xin will work together to closely integrate "brand marketing", "service marketing" and "cultural marketing" around the theme of "service governance" to ensure the smooth completion of the branch's 20xx year operation.