Looking back on 20xx, under the careful training and guidance of bureau leaders and superior leaders, under the direct guidance of department leaders, and with the care and help of colleagues, I have made great progress and gained a lot through my own continuous efforts, both ideologically, academically and at work. My work performance is summarized as follows:
First, ideologically
Actively participate in political study, care about state affairs, abide by the rules and regulations of the bureau, and demand political progress and high political awareness. At work, I can be loyal to my duties, be strict with myself, work hard and abide by the rules and regulations of the bureau. I think about many details of the workflow and find ways to simplify the workflow, improve efficiency and complete the work better under the premise of complying with relevant rules and regulations. In learning, I have never given up learning theoretical knowledge and business knowledge since I joined the work. I'm never satisfied with the status quo. Not only mastered and improved financial knowledge, but also had a certain theoretical level, and also passed the examination of postal salesmen. While studying theory, we should study business more deeply, integrate the learned business knowledge into our work, and constantly improve our business level.
Second, the achievements this year.
On the basis of doing a good job, we should set strict demands on ourselves with high standards, consciously learn business knowledge, take part in on-the-job training and examinations, and constantly improve our own quality.
Third, the main problems
First, study is not enough. New situations and problems emerge one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I sometimes lack the sense of urgency and consciousness to study.
Second, when you are tired from work, you will relax your mind. This is a sign that your political quality is not high, and that your world outlook, outlook on life and values cannot be well solved.
Third, the level of business skills is not skilled enough and needs to be strengthened.
In view of the above problems, my future efforts are:
First, strengthen theoretical study and further improve their own quality. Familiarity with business cannot replace the pursuit of improving personal literacy at a higher level. It is necessary to strengthen the ability to analyze and solve problems by studying market economy theory, national laws and regulations, financial business knowledge and related policies.
The second is to strengthen the overall concept, strive to overcome their occasional negative emotions, improve the quality and efficiency of work, and actively cooperate with leaders and colleagues to do a better job.
Third, in addition to strengthening my theoretical quality and professional level, as a postal employee, I will continue to strengthen my postal business skills, so that I can easily and efficiently complete my tasks.
In my future work, I will strive to cultivate myself into a professional, high-quality, adaptable, independent, energetic and ideal compound talent. "The value of life lies in dedication." On the way forward in the future, I will continue to dedicate my blood, wisdom and youth to the post office I love with my passion and enthusiasm for postal service.
2. Personal annual work summary
Since the company passed the ISO system certification in June 20xx, it is a great honor to be a measurement administrator. With the guidance and help of company and department leaders, combined with the working characteristics of ISO quality management system, the company has gradually adapted to the requirements of the post, and can well reflect and implement the requirements of system documents in the work, so that the measurement work of our company can develop and advance rapidly. Now I will report my work in measurement management in 20xx as follows:
First, earnestly perform their duties:
1. Seriously implement the national metrology law, the company's ISO900 1:20xx and the national legal measurement units, and make a year-end measurement summary.
2, the correct use of measuring instruments, verification and maintenance work on schedule.
3. Equip and test the measuring instruments of all departments of the company.
4. Responsible for measurement management and related standardization, establishment and maintenance of management documents for testing and testing equipment of ISO900 1-20xx management system, timely finding out problems existing in system operation, proposing improvement schemes and implementing them, ensuring effective operation of management system, making routine data entry, conducting self-inspection and submitting reports according to relevant requirements of ISO.
Second, earnestly fulfill the work objectives set by the company:
1. Earnestly implement national metrology laws, regulations and relevant regulations of higher authorities, and supervise and manage the metrology work of the company. Responsible for or monitoring the measurement of internal measuring equipment, and responsible for the calibration and external verification of measuring equipment. Ensure the strong inspection rate and non-strong inspection rate of instruments and meters.
2. Formulate measurement technology, working standards and management system, prepare measurement development plan and annual work plan, and manage all kinds of measuring instruments of the company in a unified way. When necessary, compile or guide relevant departments to formulate internal calibration scheme of measuring equipment. Ensure the effective operation of ISO measurement management system.
3. Manage the distribution, maintenance, storage and identification of measuring equipment, and establish the management account of measuring equipment. Make the instrument ledger consistent with accounts, materials and cards.
4. т 900120xx "Requirements for Surveying Process and Surveying Design of Surveying Management System" stipulates the detailed requirements for surveying confirmation management of surveying process and surveying design, and the daily requirements for the management of surveying secondary warehouses are based on the "5S" of Manzu Company.
Third, the measurement room construction:
In 20xx, the company invested more than 70,000 yuan to purchase standard pressure gauges and precision pressure gauges, 725 multi-function multimeter and thermocouple verification system, and reformed the metering room to meet the verification requirements, replaced the on-site metering facilities, and improved the metering accuracy. At the same time, personnel training has been strengthened. This year, Huang Xiaobo Institute of Metrology and I, a new college student, organized the training of metrological verification certificate. Combined with the experience accumulated in the work, through training, our understanding and operation have been qualitatively improved, and the measurement technology and verification ability have been improved, so that we can deeply understand the concept that measurement is the strongest pillar to support the product quality of enterprises and further improve the measurement management system.
Four, write and modify the self-calibration specification of measuring equipment, and design the calibration record table that meets the requirements.
ISO quality management system plays a role in the mature operation of the company, and the program documents and self-calibration specifications need to be constantly improved and revised. Some records that have been signed at the beginning will gradually find some defects in future work. In order to get the program files, self-calibration regulations and records more suitable for the development of metrology, I often go to the person in charge of instrument operation and self-calibration personnel in the quality control department to communicate and exchange, especially to discuss and practice some technical problems with objections many times. Since the beginning of this year, we have discussed the procedure documents and self-calibration regulations many times.
Five, organize the implementation of measurement transmission channels, do a good job in compulsory verification, delivery verification/calibration of measuring equipment, and supervise the quality of delivery verification/calibration, and do a good job in enterprise measurement verification is the central work of measurement.
According to the Management Measures for Classification of Measuring Equipment A, B and C, the company's measuring equipment is divided into three categories, and each category is divided into two categories. I classified Class A equipment as compulsory inspection and Class A equipment as delivery, and established a verification schedule for Class A equipment, so that the compulsory inspection and delivery equipment can be verified in time and the phenomenon of late inspection can be effectively controlled. Self-calibration equipment includes B and C. For self-calibration equipment, it must be calibrated according to the self-calibration cycle specified in the ledger, and regular supervision and inspection shall be conducted to verify the timeliness and effectiveness of self-calibration, and any problems found shall be corrected and traced back in time. There is no calibration method for other Class C. After one year's efforts, our company has a clear path of measurement verification and self-calibration, which provides a strong guarantee for measurement traceability.
Systematic review and management review of intransitive verbs
In June 5438+10 this year, the company conducted an internal audit of ISO system. During the internal audit, the internal audit team reviewed the company's system operation in the past year with a fair attitude and the principle of seeking truth from facts. * * * Two nonconformity reports were issued, which were general nonconformities, and five rectification items were detected. At the end of 10, our company held a review meeting of measurement management system. According to the results of internal audit, the measurement system of our company is not working well, which can basically meet the needs of our company's production. Therefore, the measurement work is arbitrary and far-reaching.
20xx years are about to pass, but the survey has only a starting point and no end. I will continue to arm myself with professional knowledge in my future work, so that I can improve and develop better in measurement.
New job requirements for 20xx:
First, be strict with yourself, consciously enhance work enthusiasm, work enthusiasm and study hard, further improve ideological consciousness, conscientiously implement the company's rules and regulations, carefully check and do a good job. Seriously study all kinds of documents issued by the company, make a set of work plan, find out the key points and difficulties of the work, seriously solve work contradictions, work actively and diligently, not afraid of dirt, fatigue and difficulties, conscientiously do a good job report and work plan arrangement at the morning meeting every day, do your duty, make a work summary at the end of the month, reflect on work methods, improve work experience, and make contributions to ordinary jobs as much as you can.
Second, strengthen the study of theory and measurement, and constantly improve their comprehensive quality. Although I have been working for more than two years, I still lack theoretical knowledge and professional skills. Therefore, while doing my job well, I need to pay more attention to strengthening the study of theoretical and technical knowledge, especially the knowledge of measurement, instrumentation and automation. At work, we insist on learning while working, carefully study every point, every measuring system and every instrument, from working principle to built-in parameters to troubleshooting, and constantly improve our comprehensive quality level.
3. Work hard and finish the task on time. Over the past year, I have been strict with myself, worked hard, always kept in mind the company's system, and wholeheartedly ensured the accuracy of the company's weighing instruments. I try my best to practice the important concept of the company's goals in my own post and do my job well.
In the specific work, in order to be an accurate measurer with good corporate reputation, the following points are guaranteed in the future work:
(1) Carefully collect all kinds of measurement information and data, comprehensively and accurately understand and master the development of measurement work, analyze the main problems existing in measurement work, sum up work experience, and report to leaders in time, so that leaders can fully and accurately understand and master the actual situation of recent work as much as possible, and make scientific and correct decisions to solve problems.
(2) Every work assigned by the leaders should prioritize, arrange the time scientifically, and complete the task on time, with good quality and quantity.
(3) In dealing with the verification and calibration of weighing instruments, we should insist on careful verification and meticulous work according to the work requirements to minimize the measurement error and ensure the satisfaction of staff and users. At the same time, carefully explain the problems that the manufacturing department requires to solve but can't solve at the moment, patiently handle the measurement objections raised by the department leaders, and learn from the measurement engineers of the Quality Supervision Bureau and the measurement technicians of other companies with an open mind, which is suitable for the development of measurement technology and ensures the accuracy of measurement.
3. Personal annual work summary
In 20xx, under the correct leadership of the bank, based on the actual position, I played the role of personal business consultant of the bank, actively served customers, expanded the marketing business of the bank, successfully completed the work tasks, and achieved certain results and obtained customer satisfaction. The work in 20xx years is summarized as follows:
First, study hard to improve business level and work skills.
As a bank personal business consultant, I realize that the continuous development and business innovation of the financial industry put forward higher requirements for bank personal business consultants. I must study hard to improve my business level and work skills to meet the needs of work. To this end, I actively participated in the relevant business training organized by the superior organization, and earnestly studied the banking business operation process, relevant systems, knowledge of capital market, knowledge of bank wealth management products and skills of how to communicate with customers, so that when customers ask about marketing products and other related issues, I can quickly and correctly answer customers' questions, provide customers with suggestions and handling methods, and use my professional knowledge to build a bridge of communication with customers to promote the development of personal business of banks.
Second, be meticulous and strive to provide good service.
As a personal business consultant of a bank, it is necessary to expand the sales of bank wealth management products through excellent service to customers. On the basis of fully mastering the knowledge of banking business and banking products, fully understand the basic situation of customers and strive to do a good job of service according to the characteristics of different customers. Because I have mastered the basic situation of customers and understood their personality characteristics and hobbies, I will call customers who may be interested in products as soon as possible according to the characteristics of new products, so as to provide differentiated and personalized services for customers in marketing work. I am meticulous and strive to do a good job in service, which is not only efficient, but also won a large number of loyal customers for the bank, created considerable economic benefits and won sincere praise from customers.
Third, sincere service and good lobby management.
I sincerely serve and strive to do a good job in lobby management. First, always leave work early, clean up the lobby, tidy up the sofas and chairs in the lobby, and keep the lobby clean and tidy at all times, giving customers a sense of civilization and elegance. The second is to serve customers with a smile, so that customers can feel cordial, happy and satisfied with their voices, feelings and behaviors. I serve every customer well in my daily work, including filling in individual items and consulting matters, and actively establishing good emotional relations with customers. In the process of deposit and withdrawal, some users can't write vouchers, so I take the initiative to help, teaching one by one, several times at a time, until the church.
20xx years have passed, although I have completed the task and achieved good results, I am not satisfied with this. In the new year, I will study harder, innovate the working methods and service forms of personal business consultants in banks, strive to create excellent performance and make efforts and contributions to the development of banks.
4. Personal annual work summary
20xx years are about to pass. With the help and encouragement of restaurant leaders and colleagues, I overcame all kinds of difficulties and completed the work of the whole year well, which was affirmed by leaders and colleagues.
Maintain full attendance at work throughout the year, without asking for leave, being late or leaving early; The service quality and work level have been improved, and there are no complaints from guests; Be able to respect leaders, unite colleagues, be courteous and give priority to work. Now I'll sum up my main work in 20xx and my plans for next year.
First, the main work this year
1, learn with an open mind, ask if you don't understand. During this year, I actively participated in various training activities organized by the hotel, carefully studied service skills and polite expressions, asked the manager and other old colleagues for advice if I didn't understand anything, and carefully pondered and practiced after returning home. Polite expressions can be used frequently in daily life to get rid of the original bad customs and form good habits. In this way, my service level has improved, my behavior has become more civilized, and I have also been well received by guests and praised by leaders and colleagues.
2, a correct attitude, dedication. Through this year's exercise, I gradually overcame the shortcomings of impetuousness, impatience and perfunctory, and developed a patient, meticulous and thoughtful work style. This year, guests complained less and praised more, and my relationship with colleagues was harmonious. There are fewer quarrels and sarcastic words, replaced by words of mutual encouragement and concern. Let me have more confidence in my work. For the daily work of the restaurant, in addition to receiving guests, it is mainly to clean the guest rooms and environmental sanitation. Although I have been cleaning all day, I always give up cleaning in some places and leave a dead corner because of excuses such as being too high, inconspicuous and difficult to move. During this year, when cleaning the room and environmental sanitation, I had to be careful not to let go of every stain, dust and hair. If I can't reach the height, I will put down the stool and lift it with my colleagues.
3. Obey the arrangement and work hard. At ordinary times, we should respect the leaders, not be careless, and the things arranged by the leaders should not be discounted, with good quality and quantity. This year, in addition to doing a good job in room service, I participated in the reception work at the front desk when the front desk staff was uneven. At first, I didn't understand the reception work, had no confidence and was afraid of difficulties. Later, with the care and help of the hotel leaders, I overcame my own difficulties, studied hard, consulted in many ways and practiced constantly, so that I had a well-thought-out plan and did not get into trouble. During this period, I was rated as an excellent front desk employee.
Second, the work plan for next year
In the coming year, I will become more mature, the service quality and level will be greatly improved, the service enthusiasm for the guests will also be improved, my work confidence will be greatly increased, and I am full of confidence in my future work.
Generally speaking, this year I was able to do my duty, abide by the rules and regulations of the unit, reassure the leaders and satisfy the guests. But I also have some shortcomings that need to be corrected, such as haggling over every ounce, quarreling with colleagues, being lazy at work, not being full of enthusiasm for work, and being lazy.
In the new year, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and delve into the skills in work service, improve my service level, start from small things, have a high starting point and high requirements, satisfy every guest, and work with other colleagues in the hotel to provide a comfortable, peaceful and warm home for every guest.
Third, suggestions and opinions on the hotel
In today's information network era, people who know news survive. However, the collection and utilization of hotel information is far from enough. Frog at the bottom of a well always knows only that sky. Only by going out can we know that the world is outside us. We hope that the hotel will organize more employees to go out, learn the advanced service and management level of the industry and improve the competitiveness of the hotel itself.
At the same time, I also hope that hotel leaders will pay more attention to the daily life of employees and think more about them. Organizing cultural and sports activities can not only make employees get physical exercise, but also enrich their spare time. Let every employee devote himself to the work of the hotel with full mental state every day and make his own contribution to the prosperity of the hotel.
5. Personal annual work summary
I, xxx, have made great progress in professional skills through continuous efforts and hard study since I joined the work in August, 20xx. The work of one year is summarized as follows:
In the design
In the past, the concept of web design was vague and lacked design. Most of the time, I basically didn't settle down to think about design, but kept copying to the computer all day. Design was a process of continuous copying for me at that time. Xx years, when there is not much business, I will seriously think about the true meaning and performance of design. Through several cases, I realized that no matter how novel and beautiful the paintings on paper are, it is futile to make them. Design and construction are indispensable. In particular, the application skills of web design software need to be strengthened.
be in business
I have basically worked in Hankou for xx years. Hankou store does not have the absolute advantage of Wuchang supermarket. Outside, Hankou store is equivalent to losing the protection of the supermarket. It has few customers and can only compete with outside decoration companies. What we can do is not to let go of any customers who come to make an inquiry, and let them leave a deep impression in their first communication with us. For the same order and the same contract, our colleagues in Hankou shop pay more, because every customer is not suitable for us. Perhaps it is this mentality that makes us serve every customer well, but it also breeds some bad unruly people. I realize that the existing services do not meet any requirements of customers.
mentally
Xx years, I am more confident when communicating with customers, and I am more handy when answering some tricky questions from customers. In the adjustment of work mentality, there are always various problems in daily work, which will test your ability to solve things. Compared with the past, I am more mature in thinking, unlike the past, when something happens, I will be confused. Facing different customers, how to adjust yourself to understand their ideas and let them agree with their own design concepts. I hope to cultivate a stable work style in a short time, which is what I pursue in 20xx.
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