The mayor's public telephone duties include:
1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues;
2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies;
3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life;
4, the city's counties (autonomous counties, cities) people's government, municipal government departments and public service units and other public telephone work inspection, supervision and guidance;
5, responsible for the construction and development of the mayor's public telephone network;
6, responsible for the mayor's mailbox work and letters from the masses.
The mayor's hotline 12345 is a non-emergency rescue service center and the municipal government's convenient telephone number. It is a public telephone service platform for the municipal government to handle non-emergency affairs within the administrative functions, and is mainly responsible for handling calls such as consultation, reflection, suggestions, help and complaints from citizens within the administrative functions.
Legal basis: Article 4 of the Regulations of People's Republic of China (PRC) Municipality on the Openness of Government Information.
People's governments at all levels and departments of people's governments at or above the county level shall establish and improve the system of government information disclosure of their administrative organs, and designated institutions (hereinafter referred to as government information disclosure institutions) shall be responsible for the daily work of government information disclosure of their administrative organs.