ZTO Express has become the first phalanx of domestic express delivery enterprises with large business scale and rapid development. In 20 19, ZTO express continued to maintain a steady development trend, with business volume of1265438+200 million pieces, up 42.2% year-on-year. Exceeded the industry average growth rate 16.9 percentage points. Compared with 20 18, the market share increased by 2.3 percentage points to 19.5438+0%.
ZTO express customer service business:
Provide unified goods tracking, business consulting, customer relationship, management, exception handling and after-sales service for enterprises. In the future, customer centers can provide marketing services for enterprises by using the massive duration information accumulated in large databases. Provide enterprises with personalized distribution needs such as trunk transportation, regional distribution, store distribution, warehouse distribution and express delivery to meet different logistics service needs of customers.