The advantages of postal customer service include:
Stable income and benefits: As a state-owned enterprise, postal EMS provides relatively stable salary and benefits, including basic salary, performance bonus and social insurance.
Good promotion opportunities: Postal EMS, as a large enterprise, provides employees with good career development space and promotion opportunities, and can gradually improve their professional level and position through continuous study and efforts.
Improve communication skills: As a customer service staff, you need to have good communication skills, be able to clearly express and understand customer needs and solve customer problems.
Exercise the ability to solve problems: you will encounter various problems of customer service. By solving these problems, you can improve your adaptability and problem-solving ability.
Disadvantages of postal customer service include:
Work pressure: Postal customer service needs to answer customers' phone calls or answer customers' inquiries online at any time, and needs to maintain a high degree of vigilance and service attitude, so the work pressure is relatively high.
Long working hours: As a logistics enterprise, postal EMS needs to provide customers with uninterrupted service support, so customer service staff may need to work in shifts, even on holidays and weekends.
Fierce competition: As a state-owned enterprise and a leading brand in the industry, postal EMS has fierce competition, and it needs to continuously improve its service level and customer satisfaction in order to maintain its market competitiveness.
In short, postal customer service needs to have solid professional knowledge and good service attitude, and can cope with work pressure and changes. If you are interested in this job, I suggest you know more relevant information and make full preparations before applying.