First, standardize work management and improve service level.
The town people's government and relevant departments should cooperate closely, strengthen the coordination and supervision of the stationed departments, and improve one-window acceptance, one-stop approval and one-stop service; Further improve the rules and regulations, management methods and pay close attention to the implementation of the system, timely discover and rectify the problems existing in the implementation of the system, and make the management more standardized and scientific; Further standardize the management of window personnel, strictly implement the handover system and destination formula system, ensure that the central service work is not absent, disjointed or delayed, and truly improve efficiency and reduce costs for the clients; Supervision of window staff's violation of discipline; Provide consulting agency services for the examination and approval items that need to be reported to the window department of the superior government service center.
Second, improve work attitude and service quality.
When receiving customers and handling relevant examination and approval procedures and licenses, we should take the initiative and enthusiasm, use civilized language, and prohibit the use of language that hurts feelings, intensifies contradictions and damages the image. Dress neatly during working hours, wear post certificates and behave in a dignified manner. Service table, office desk and chair, floor, etc. Keep it clean and tidy, and put office supplies neatly and cleanly. The convenience center strictly requires the staff of each window to inform the client of all the information needed for its bid at one time, so as to do it early and quickly to facilitate the masses.
Third, innovate working methods and improve service efficiency.
First, actively carry out publicity activities to publicize the procedures, instructions, time limit and charging standards, so that the function and significance of the convenience service center are known to everyone. Second, relying on the e-government extranet and following the principle of "extending * * * enjoyment and practical service", we should improve the convenience service information platform and create conditions to gradually use the general software for administrative examination and approval. The third is to further promote online government information disclosure, online examination and approval, online supervision and supervision, speed up the construction of the sunshine e-government information platform of the convenience service center, and realize the information exchange and resource sharing between the center and the county-level government center. Fourth, actively promote online examination and approval of information resources and online handling of administrative examination and approval items, strengthen real-time monitoring and dynamic management of the examination and approval process, and fully implement the open and transparent operation of administrative power online.
Third, strengthen work supervision to ensure service quality.
The center will continue to carry out activities to strengthen the work style of organs and improve the overall quality of the center. Reform the management mechanism and assessment methods of window personnel to mobilize the enthusiasm of center personnel; Adhere to the daily supervision system to improve the satisfaction of the masses; Further unblock the channels of supervision, accept social and mass supervision by posting supervision columns, listing and posting, setting up suggestion boxes, and making public complaints telephone numbers, supervise and inspect the authorization of each window and the working attitude and service quality of staff, and urge convenience centers to improve their work efficiency and service quality.
In the future work, our town's convenience service center will, under the correct leadership of the town party Committee and government, take measures to continuously improve the service content and service methods in light of the actual situation. Qi Xin, the staff of the convenience center, made concerted efforts to do what he thought well and do practical things well, so as to give full play to the role of the convenience service center. We should give priority to optimizing the government service environment, strive to create an excellent government service environment for the people, put ourselves in the people's shoes to consider the difficulties and troubles of doing things, further simplify the work links and improve the efficiency of doing things.