1. Complain at the store: You can complain in person at the local supermarket. Before you complain, you can prepare shopping receipts, product photos and other relevant evidence materials to better explain the problem. If you encounter an unsolvable problem, you can ask to see the manager or complaint supervisor on the spot.
2. Complain through the consumer association: If the complaint about the service or product quality of the supermarket is fruitless, you can contact the local consumer association to make a complaint. Consumers' associations will investigate and handle complaints and provide corresponding consultation and rights protection services.
Complaints need to meet the following conditions:
1. The complainant must be a party or stakeholder related to the complaint;
2. Complaints must be realistic and cannot be fabricated or exaggerated;
3, complaints must have clear requirements and demands, not vague or unrealistic;
4. Complaints must be legal, not in violation of laws and regulations, and not against the legitimate rights and interests of others;
5. Complaints must be filed within the statutory complaint period and carried out in accordance with the prescribed procedures;
6. Complaints must provide sufficient evidence and materials to support the facts and requirements of complaints.
To sum up, before making a complaint, it is recommended to communicate and negotiate with the enterprise and try to solve the problem through reconciliation. If negotiation fails, you can consider the above complaint channels to safeguard your legitimate rights and interests.
Legal basis:
Article 11 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services are entitled to compensation according to law.
Article 12
Consumers have the right to establish social organizations to safeguard their legitimate rights and interests according to law.
Article 13
Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests. Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.