20 17 personal work summary of office staff (1)
A year passed in a blink of an eye. With the support and help of comrades in various departments, I have diligently and practically completed my job and successfully completed all the tasks assigned by the leaders. All aspects have improved themselves and laid a good foundation for doing a good job in the office. I have been in the company for almost three years, during which I have had joys and sorrows, but I am even more grateful to the company, because I have not only learned the knowledge, skills and methods related to my work, but also learned how to be a person, which is more precious than anything in my life and will benefit me for life. So I am working and studying with a grateful heart. It is the end of the year again. Let me summarize and sum up my work in the past year. If there is anything wrong, please criticize and correct me.
First, study hard and strive to improve.
Over the past year, I first studied Deng Xiaoli and Theory of Three Represents's theory seriously. Strive to improve their own theories, guide their work practice with correct theories, guide themselves to establish firm materialistic beliefs, and guide themselves to constantly transform their world outlook, outlook on life and values; Secondly, seriously study the xx spirit of the Party, thoroughly implement Scientific Outlook on Development, clarify the work direction, objectives and tasks, keep up with the trend of the times, and ensure that ideological actions are highly consistent with party organizations; The third is to study hard all kinds of knowledge related to work, so that you can stay behind in your work and be better qualified for the job. Through study-thinking-improvement, my ideological quality, moral quality and working ability have made obvious progress.
Second, keep your feet on the ground and work hard.
The office is a department with complicated work and heavy tasks. As a member of the office, he shoulders the heavy responsibility of leading assistant, and at the same time, he also takes into account many experts in the normal operation of the organ. Whether in the work arrangement or in dealing with problems, he should be considerate and independent. These are the unshirkable responsibilities of office staff. Over the past year, I have firmly established the idea of "no small matter in the office", and I have done my duty and worked hard. The first is to be familiar with your own business and be competent. After work, I gradually improved my understanding of the investigation and study through all the information I could find, so as to do a good job. Secondly, we should take our work and everything given by our leaders seriously. The office is a bridge for the county government to provide information and report information. Doing office work well plays an important role in the normal operation of the county's work. Therefore, no matter what kind of work, we must adhere to the "six don't let go" in our work, that is, we can't delay the work assigned by the leaders in my hands, we can't let the official documents being processed accumulate in my hands, we can't let all kinds of mistakes happen to me, we can't let the notice of coming to contact the work be ignored here, and we can't let any gossip. The third is to pay attention to the image. The office is the window of the county organ, so I always pay attention to my manners, and don't affect the image of the whole organ because of my own fault.
Third, the correct style and correct position.
In my work, I always adhere to the diligent, pragmatic and efficient work style and do a good job seriously. Obey the arrangement of leaders, regardless of gains and losses, and don't pick the weight. We only pay attention to things at work, regardless of each other's thickness. We strive to do our best in any work in the least time, and we have never delayed anything assigned by the leaders since we started working. In life, we should adhere to the upright, modest and simple life style, straighten our position, respect leaders, unite with comrades, get along on an equal footing, treat others sincerely, do not follow the trend, do not bully the weak and fear the hard, correctly handle the relationship between the ruler and the degree of getting along with leaders and colleagues, stress principles on major issues, stress style on minor issues, and consciously resist the erosion of decadent ideas.
Fourth, the existing problems
Through one year's work, I also clearly see that I still have many shortcomings, mainly manifested in: First, my understanding of office work is not comprehensive enough, and there are coping phenomena in some work ideas; Second, the creativity of the works is not strong enough, lacking the spirit of struggle and struggle; Third, the study and mastery of new policies and regulations is not enough, and there is still a gap with the work needs under the new situation; Fourth, the research work is not deep enough, and the working methods need to be improved. These deficiencies, I will strive to improve in the future work, and strive to do a better job.
In short, over the past year, I have gained a lot through hard study and continuous exploration. I firmly believe that I can do it well as long as I work hard. After working in the office for a year, I sometimes feel that I have experience or handle things by my own judgment, so there are many problems, which have caused a lot of trouble to the leaders and made me lose face at that time. Finally, with the help of the leader, I solved the problem, only afterwards did I know whether it was my lack of social experience or improper handling. I am determined to improve my quality in my future work, rest and learn more about the philosophy of dealing with others, so that I can surpass myself now.
20 17 personal work summary of office staff (2)
Over the past year, with the leadership and support of the director of the office and the close cooperation of my colleagues, I have been conscientious, conscientious, pragmatic and decisive, and successfully completed my work and other tasks assigned by the leaders through my own efforts. A brief review is summarized as follows.
First, the ideological aspect.
Attach importance to strengthening the study of political theory. Strengthening the study of political theory is an important prerequisite for strengthening ideals and beliefs and keeping consistent with the CPC Central Committee. Over the past year, I have been able to study and understand the central line and various principles and policies with a positive attitude, unify my thoughts and understanding with the central spirit in time, and guide my words and deeds. Actively participate in various learning activities carried out by schools and party branches. I rediscovered myself as a party member. In my work, I have to improve efficiency, overcome my fear of difficulties, enhance my sense of enterprising, and have a sense of ownership in order to build our school into a high-level school. Be a qualified party member in action and thought.
Second, the work.
This semester, I will continue to be responsible for comprehensive statistics, confidential information, letters and visits, family planning, foreign affairs and so on. In my work, I completed the task of statistical reports in a timely, accurate, safe and confidential manner, with more than 2,600 statistical data, which can accurately provide data for school leaders and relevant departments at ordinary times. While doing a good job in comprehensive statistics, collecting more than 800 documents from higher authorities every week can bring the spirit of the documents from higher authorities back to the school in time, which is convenient for school leaders to read and approve the personal work summary of the 20 17 office staff in time. At the same time, 19 people, including school leaders, department heads and professional teachers, went through the formalities of going abroad. While doing their job well, they can actively assist other comrades to do their office work well.
Third, there is a gap.
1, failed to firmly establish the consciousness of serving the faculty. I seldom think of what I should do for teachers and students in the front line of teaching.
2. There is a problem that the work is not solid enough. First, the work style is not practical enough, and there is a feeling of being eager for success. Sometimes after receiving a task, the first thing that comes to mind is how to finish it as soon as possible, not how to do it better. Sometimes it is necessary to accomplish several tasks at the same time, especially in the case of heavy tasks and great pressure. There is an idea of coping and trying to get through. Second, the sense of innovation is not strong, there is little research on relevant business knowledge, and there is no strict demand on oneself at all times, which is limited to what the department leaders arrange to do, and the new ideas generated are only in a state of heartbeat and no action.
Fourth, the direction of efforts.
1, strengthen theoretical study, usually focus on learning college theory, so as to adapt themselves to the development of the school as soon as possible. Be brave in practice, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of nutrition extensively; At the same time, we should strive to cultivate ourselves, have a solid theoretical foundation, dialectical thinking methods, correct ideological views and down-to-earth work style. Strive to do a better job and establish a good image of the office.
2. Further enhance the sense of purpose and overall situation. Firmly establish the idea of serving the front line of teaching. Carry forward the spirit of hard work. In the face of complicated office affairs and heavy tasks, I am not afraid of difficulties, take the initiative to find something to do, be diligent, actively adapt to various working environments, hone my will and grow my talents in heavy work.
In short, in the new semester, I will overcome my shortcomings, work hard, unite my colleagues, do a good job in the office and further improve myself.
20 17 personal work summary of office staff (3)
Work summary is a comprehensive and systematic general inspection, general evaluation, general analysis, general research, analysis of achievements, shortcomings, experience and so on. Summary is a kind of practical writing, which is to think rationally about what has been done.
At the end of each year, I feel a lot. In 20** years, under the correct leadership of the station leader, with the support and help of my colleagues, I have experienced a lot, learned a lot, grown a lot, and constantly explored and found problems in my work, improved and perfected them, so that my work efficiency has been continuously improved. I have spent more than four years in the bus station since I entered the bus station 1997. Every year is different, every task is fresh, every effort is worthwhile, and of course, the joy of success in every job is coke. Below I will report my personal work for 20 years as follows:
1. Actively learn business knowledge and industry knowledge and apply them to work.
As a station staff, I am specifically responsible for the daily work of the office, including the undertaking and circulation of letters from superiors, the drafting of station documents, the processing of employees' clock-in attendance data, the joint creation of four cities, the arrangement of station meetings and meeting records, the production of station staff service quality reports, the statistical reporting of station vehicle attendance, the collection and arrangement of station business files and safety files, and the communication with newspapers and other media to publicize the temporary work assigned by the station leaders .. It is both trivial and complicated. In order to accomplish many tasks in a limited time, it is necessary to find suitable working methods and improve work efficiency. In my daily work and life, I actively study station business knowledge, and actively learn industry knowledge through newspapers, internet, books, etc., constantly arming myself and applying what I have learned to my work to serve passengers and drivers. I'm not picky in my work. I try my best to finish whatever is assigned by the leaders or what employees need help, because we are all a collective, and our work is interlinked, and we are all striving for a goal. Through long-term independent thinking and practice, we can be independent, skillfully carry out our work and successfully complete various tasks on time and with good quality.
2. Interpret the station with words and photos, and publicize the unit.
Propaganda work is an important means for TV stations to establish social image inside and outside the system. In order to better publicize the station and corporate culture and promote the spirit of peace, the bus station has always attached great importance to communication with the media. Since 10, under the guidance of stationmaster Cheng, stationmaster Ma and stationmaster Mei, I have been constantly learning writing skills, strengthening communication with newspaper reporters and improving the adoption rate of manuscripts. On the one hand, the bus station shows the elegance of the station to the society, on the other hand, it has always been a public service institution.
By the end of 20** years1October18, according to incomplete statistics, in 10, the passenger station was reported by the central, provincial and municipal media for 202 times, a record high, and the newspaper reported 100 times, which well publicized the station.
In so many reports, there are reports that the station staff failed to collect money, there are reports that the station staff saved people, and there are reports that the station staff rescued the victims of fraudulent pyramid schemes ... These reports not only effectively cracked down on criminals, promoted social integrity, but also showed the spirit of helping others to the society.
3. Four cities jointly create long-term management.
Xi successfully passed the acceptance of national health city. 10, the joint creation of Xi' an fourth city is still in full swing. In accordance with the requirements of the establishment office of the Municipal Bureau, we always do a good job in the file management of the four-city joint creation, report to the four-city joint creation weekly report on time every week, report the dynamic work of the joint creation of the station to the establishment office of the Municipal Transportation Bureau in detail every Thursday, insist on changing the contents of the three publicity columns of the station on time every three months, and collect and sort out the latest information. At the same time, in every special festival, such as Spring Festival, May Day, No Tobacco Day, AIDS Day, etc. In accordance with the founding documents of the four-city alliance of the Municipal Transportation Bureau and the spirit of the meeting, report the work trends of the four-city alliance of the station at any time, and conscientiously sum up and effectively promote the work of the four-city alliance of the station.
4. Try to manage the vehicle file database.
With the development of Internet and the gradual popularization of computers in families and units, the application of computers in work has become necessary. With the advantages of high speed (summary of the latest psychological consultation room in 20 17) and accurate check, the computer continuously improves the work efficiency, greatly reduces the labor cost, and provides a certain space for enterprises to increase their budget profits.
For the transportation industry, safety work is very important, and the safety work of stations is carried out around vehicles. Ping An Company has been developing healthily, and the performance of each station is also remarkable. There are nearly 500 vehicles in the passenger station alone, so it is urgent to do a good job in vehicle safety management and real-time monitoring and management of vehicle files.
How to systematically manage the safety files of participating vehicles? Over the past few years, I have tried many times to manage ECE tables and made continuous improvement, but the effect is not satisfactory. On the one hand, the data input in ECE table is troublesome. In addition, the data processing in ECE table is limited, which often leads to the confusion of other tables after sorting and screening one data. In order to overcome many shortcomings and improve the efficiency and data processing ability of electronic office, I slowly began to contact and. Below, briefly introduce the application of access database in station file management.
The basic requirements of vehicle file management are: real-time (timely), programmed and easy to operate.
Then, first of all, it is an inevitable way to apply numbers to file management by using the powerful functions of computers in digital processing. According to the actual management details of the station, the participating vehicles are given a code with independent attributes of the station, and then it is convenient for microcomputer operation, simplifying procedures, reducing errors and improving efficiency. Then, this code is like a supermarket managing thousands of kinds of goods, which is not completely managed according to the 13 bar code given by the state, but a commodity code obtained by the supermarket according to its independent classification, which is convenient for the supermarket to manage and use independently. The vehicles participating in the station also need such a code.
Vehicle code, one car and one yard, independent classification of stations, easy to identify and unified management.
As far as the current business scope of the passenger station is concerned, if the vehicle is coded, it can be divided into three parts, and each part can use two digits, so the coding of each vehicle is six digits, as shown in the following example:
The first part, classified by province and municipality directly under the central government, is the first part of coding, such as 0 1 for municipality directly under the central government, 02 for Zhejiang province, 03 for Fujian province, 04 for Guangdong province, and so on.
In the second part, according to the classification of lines in various provinces (municipalities), each line is assigned a number as the second part of coding. Take the lines of municipalities directly under the Central Government as examples, such as Beijing Line 0 1, Shanghai Line 02, and so on.
In the third part, according to the specific vehicle classification of the same line, each vehicle is assigned a number as the third part code. Take Beijing Line as an example, Shaanxi ac9 138 is 0 1, Shaanxi ac9 198 is 02, and so on.
Then the vehicle code of Beijing-Shaanxi ac9 138 is 0101(line vehicle of municipality directly under the central government), Shaanxi ac9 198 is 010/02, and so on.
After the coding is completed, it is necessary to use a computer to make the coding function come into play, which is convenient for work. After many experiments, the simple access database can complete the file management work well, and ensure the real-time and accuracy of vehicle files. Its advantage lies in its operability and intuition.
The tables, queries and forms of the access database complement each other. Tables are the basis of data classification and storage, and then data can be input conveniently and quickly by using tables. The query function is the most critical. You can use the query function to sort and filter the validity period of a file (such as driving license) of all vehicles, and the dates are from small to large. Then you can copy and print the files for a certain period of time to inform the vehicles, and collect, sort out and enter them. This operation is convenient and simple, and can be managed in real time and operated at any time. At the same time, this method also avoids the disadvantage that arranging one item in the data storage of ecel table will destroy the arrangement rules of other items.
In daily work, in addition to your own work, there are often unplanned things that need to be dealt with temporarily, and they are generally urgent, which often makes people in a hurry. They have to put down their work and solve it first, and these temporary things take up a lot of working time. Often at the end of a busy day, they don't do what they originally planned to do, but the work at hand can't be delayed. They owe money today and have other work to deal with tomorrow. So I often use my rest time to work overtime, put some trivial things on my way home and think about it at home. So after a year, I feel that I have lived a full life every day and have not wasted my life. Of course, in the process of enjoying all this busy and fulfilling work, I learned a lot and appreciated a lot.
In the work of 10 years, some mistakes have occurred. At first, there was no strict requirement for staff attendance. I thought that all employees had sign-in attendance in each office, and the leaders of each office directly supervised and managed them. Therefore, they neglect management when punching in attendance, which leads to passive work. Later, under the criticism and education of the leaders, I realized the seriousness of the work mistakes and resolutely improved them. Now, whether it's day shift employees or night shift employees, I operate in full accordance with the station staff attendance system, adhere to the principle of equality before the system, and do not practice favoritism, so as to make staff attendance fair, just and open, and do a good job in station staff attendance.
Blowing in the wind in 20** years, and came through the snow in 20** years. The snow is good. Like everyone else, I am also looking forward to the coming of a wonderful next working year, and make a good work plan for the coming year in advance:
1, insist on doing your job well.
2. Follow up the contents of the passenger station on the website of the group company.
In the 20th century, the birth of the Internet was one of the greatest inventions in human history, which changed all aspects of people's lives. 2 1 century, with the popularization of computers in enterprises and families, and the continuous globalization of e-commerce, more and more enterprises quickly transformed physical marketing into virtual marketing of e-commerce. For enterprises, the role of the website has not only stayed in the propaganda of "long face", but also helped enterprises to expand the market and occupy business opportunities in an all-round way.
According to experts' analysis, the future world will be a "mouse+logistics" world, and consumers can complete the purchase of goods and other consumption on the Internet even if they stay at home. This can be seen in the increasing sales data of Alibaba and Taobao.
The rising trend of online shopping year by year has also promoted the healthy and sustainable development of the logistics industry. According to incomplete statistics, in the first half of 10, 30% of the sales performance of the logistics industry in coastal cities came from online shopping.
Then, for passenger and freight transport enterprises like Ping An Transport Group, the role of the website should not be underestimated. We can publicize our corporate culture to the society, show our excellent service to passengers, announce our flight information, facilitate passengers to inquire, accept passengers' complaints, suggestions and opinions, and play a role in social supervision, self-vigilance, self-awareness and self-improvement. For Ping An Company, the corporate website is not only a platform to publicize corporate culture, display corporate products (services), but also a platform for passengers to obtain ride information, and it is also a platform for enterprises to accept passenger supervision and promote self-vigilance.
The website of the group company was put into trial operation in 20** years. In 20** years, I will continue to collect the information of the station and provide it to the website manager, so as to enrich the contents of the passenger station on the website, especially the shift changes. I will pass this information to the webmaster as soon as possible, so as to update and maintain the website information, and facilitate the general public to inquire about the station shift information and successfully complete the trip.
Finally, if there are any mistakes and shortcomings in the work, please give me your opinions, criticize and correct them in time, and guide and spur me. I will be more strict with myself, improve my working ability and contribute to the development of the station!
I recommend it carefully.