Mainly realize the following functions:
1. Incoming and outgoing calls are recorded, which has no effect on the call process. Off-hook calls automatically start recording, and on-hook calls automatically stop recording. The recorded file is in WAV format and can be played on any Windows computer. Turn on the recording compression function, and the recording data of 1 hour only takes up 3MB of hard disk space. The recorded file can be inquired and listened at any time, and the original sound is played back, which is true and reliable.
2. When an incoming call goes to electricity, the customer information will be automatically displayed on the screen to speed up the business processing efficiency; Basic customer information, historical communication records (phone calls, text messages), business order records and other information are clear at a glance, so that you can know what you know before talking, which can not only effectively break the distance barrier, but also help to grasp the initiative of talking. The attribution of the calling number is automatically displayed on the pop-up screen interface. Click the mouse on the pop-up screen interface, and you can automatically open the webpage search information of calling numbers (Baidu, Google) to help you fully understand strange customers.
3. You can enter the memo information of this call during or after the call, so that you can check it later.
4. Business order management, which manages the business order records of each customer. When there is an incoming call or outgoing call, the pop-up interface directly displays the business record of the incoming contact. You can customize the number of fields and field names of business records.
5, computer dialing, mouse click on the contact number, off-hook can automatically dial, instead of the tedious process of manual key dialing, you can automatically dial the outbound prefix and long-distance IP prefix.
6. Send and receive short messages.
7. Automatically send a preset message (same number, only once a day) to the mobile phone after the call is over. This function has a switch setting).
8. Send a network fax.
9. Call record query: Call records can be queried according to any combination conditions, and the query results can be exported to EXCEL files.
10. Statistical analysis of call records: statistical analysis of calls on EXCEL line within a certain time range. Statistical indicators include: total calls, total calls, average calls, total calls, average calls, average waiting time (average waiting time from ringing to off-hook answering), total outgoing calls, total outgoing calls and average outgoing calls.
1 1. Business record query: business records can be queried according to any combination conditions, and the query results can be exported as EXCEL files.
12, ID card details inquiry (place of birth, date of birth, gender, ID card validity period).
13, contact the birthday reminder.
14. Task arrangement reminder and customer return visit reminder.
15, batch import customer data (Excel or Outlook), batch export (Excel).
16, batch operation function of address book, call record and recording record (batch deletion and batch modification).
17, multi-user rights, password protection.
18, which provides the interface of WEB system and realizes the function of incoming call WEB screen.
19, provides a database middleware development interface, through which information such as incoming number, outgoing number and telephone line status can be obtained in real time; You can send text messages. Can provide sufficient technical support for customers who use this interface.
20. You can customize the display name of the customer data field.
2 1, customer file association, you can set the corresponding associated file to open automatically when the customer calls, and the file format is not limited.
22. Regular database backup can be set to automatically back up the database once a week or once a month. The database stores customer information, call records, business records, call summaries, short messages, etc. You can specify the database backup path. Increased data security, no longer worry about the loss of customer information, call records, business records and other information.
23. Knowledge base management: This function is used for some new customer service personnel. Because I am not familiar with professional knowledge, I can find a unified standard solution through the knowledge base according to the questions raised by customers.
24. Flexible expansion: from 1 channel to 2 or 3 channels, just connect 1 1 recording box or 1 2 recording box.
Software upgrades are always free!
The recording box can be replaced within one year, providing maintenance service for life!
After the telephone line is connected to the telephone recording box, whether the computer is running or not will not affect the normal use of the telephone!
Simple installation, with basic computer knowledge, you can complete the installation and daily operation independently.
Any technical problems encountered by users during installation and use can be solved through our technicians' remote login (QQ remote assistance) or telephone technical support.