According to: Article 41 of the Constitution, the people and citizens of China have the right to criticize and make suggestions to any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate.
Extended data:
1, the public service hotline implements the working mechanism of "external No.1 service, centralized acceptance, classified disposal, unified coordination, linkage of all parties, and time-limited handling". After the citizens call the "12345" hotline, the call center hotline receptionist will answer the phone first.
2. After answering the calls from the masses, the hotline receptionist will directly answer the consulting questions that can be directly answered according to the information in the knowledge base, and timely transfer the consulting questions that cannot be directly answered, as well as help, complaints and suggestions, to the relevant districts, counties and departments for handling. Relevant districts, counties and departments shall promptly and properly handle incoming calls and reply to the public, and at the same time feed back the processing results to the public service hotline.
3. Precautions for calling the public service hotline: The facts of the call appeal must be clear, leaving your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units; If the complaint has entered the judicial process (the court has made a second trial or a judgment), the citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level; For emergency help involving the safety of life and property, citizens should call 1 10, 1 19 directly.
References:
12345 Citizen Hotline-Baidu Encyclopedia
References:
Constitution of People's Republic of China (PRC)-Baidu Encyclopedia