When we buy a new car with quality problems, the first thing we should think of is to negotiate with the dealer, which is the most direct and common way for consumers. When we negotiate with dealers, we can collect some evidence in advance and listen to each other's opinions and ideas. The advantage of this method is that it does not need to spend additional fees such as attorney's fees, expert fees or inspection fees, and it also saves time between administrative organs or courts, so it is the best way to solve disputes.
Step 2 complain to the car manufacturer
If your car encounters serious problems, the owner can directly call the complaint hotline of the car manufacturer, and after repeatedly asking for help from the dealer, let the manufacturer come forward to coordinate and solve them. Although the manufacturer will feedback the problem to the dealer, the manufacturer will still play a role in urging the solution, and many problems may be solved.
3. Ask the China Consumers Association for help.
When dealers and automobile manufacturers can't solve the problem effectively, car owners can complain to consumers' associations, and consumers' associations and relevant administrative departments will deal with the problems reflected by consumers mainly in the form of mediation. After investigation by the Consumers Association and relevant administrative departments, the two parties to the dispute will be mediated to find a satisfactory solution for both parties.