Investor service of Shenzhen Stock Exchange

Relying on modern information technology, Shenzhen Stock Exchange actively innovates the investor service mechanism, constantly improves the basic market platform, builds roads and bridges, and gradually builds and continuously improves the five-in-one investor service platform including "interaction", "voting", "investment knowledge", "analysis" and "calling" to make up for the shortcomings of information, analysis, voting and research of small and medium-sized investors. In the "five changes", the interactive communication channels between investors and listing are unblocked by "interactive change", the channels for investors to participate in corporate governance are unblocked by "voting change", the investor education is transformed from didactic to experiential by "analysis change", and the education of investors of different levels and types is promoted by "summoning change".

interactivity

The first is to build an online interactive communication website between investors and listed companies-"Interactive Easy", which effectively supplements the statutory information disclosure. This is the first such platform built by the Exchange in the world. By the end of April, 20 14, Interactive had more than150,000 registered users, effectively asked nearly 500,000 questions, and had an average daily visit of over 300,000, making it another authoritative channel for investors to obtain information about listed companies. In addition, Interactive also investigates the information of listed companies through the column of "Investor Relations" to promote fair information disclosure; By introducing the function of "company voice", listed companies can voluntarily disclose other relevant information that does not meet the statutory information disclosure requirements.

Voting is easy

The second is to build the first online platform in China to provide "one-stop" service for voting at shareholders' meetings-"Voting Easy", and expand the channels for small and medium investors to participate in corporate governance. By building a live video platform of the shareholders' meeting and seamlessly linking with the online voting system, more than 300,000 small and medium-sized investors can watch the shareholders' meeting and exercise their voting rights at their doorsteps. Recently, "Voting Easy" is improving its function, which will realize the automation of the whole process of online voting and on-site voting, and make technical preparations for the full implementation of online voting at the shareholders' meeting.

Easy to analyze

The third is to build the first website platform in China to provide investors with rational investment analysis tools for free-"Analysis Easy" to promote the formation of rational investment culture in the market. The platform comprehensively applies XBRL, Internet information technology and visualization technology, aiming to help investors grasp the financial and operating conditions of listed companies in an intuitive, popular and interesting way, intuitively reveal investment risks, and act as a "navigation beacon" for small and medium-sized investors to invest rationally.

Wing of the head

The fourth is to build the first online investor education game platform in China-"Touzhiyi" platform, and use the Internet to guide investors to establish a rational investment concept and broaden the coverage of investor education. Based on the real historical trading data of Shenzhen Stock Exchange for more than 20 years, the platform has gathered many investment games such as "simulated investment", "psychological test" and "How much do you know about the stock market". Since it was launched more than half a year ago, the total number of visitors to Cast Wings has reached 6.5438+0.8 million, and the number of game users has exceeded 70,000, which has been widely praised by investors.

Easy call

Fifth, improve the electronic and standardized call center platform of Shenzhen Stock Exchange, and promote the formation of a rapid feedback mechanism for investors' demands. At present, the system receives more than 20,000 complaints from investors every year, which realizes the docking with the hotline business of the CSRC and plays a bridge role for various policy reforms and business innovation.