1. product consultation: the salesperson introduces the functions, features and prices of the iPhone to consumers, so that consumers can understand and master the relevant knowledge of the iPhone and choose the version and configuration that suits them best.
2. Product demonstration: Sales staff will provide users with real iPhone devices and demonstrate common functions such as camera, telephone, information and Internet access, so that users can better understand how to use the products.
3. Answer questions: Sales staff will answer all kinds of problems that users may encounter in time, such as product quality problems and after-sales service problems.
4. Purchase suggestion: Sales staff give purchase suggestions according to users' needs and budgets, and guide users to buy the most suitable products.
Whether cloud service personnel start iCloud service or not, if it is operated by sales personnel, there is dereliction of duty, which needs to be judged according to the specific situation. If the salesperson does not introduce and demonstrate the iCloud service to the user, and the user does not put forward the needs and problems of using the iCloud service, then it may not be considered as failure and dereliction of duty; If the salesperson demonstrates and introduces the iCloud service but doesn't do the corresponding operation, so that the user can't use the service, then it is dereliction of duty. In short, cloud service personnel should provide users with quality services as much as possible according to their needs and requirements.