With the step-by-step development of society, in many cases, we will come into contact with job responsibilities, which are a specific job description and can be divided into different job types. What job responsibilities have you been exposed to? The following is my collection of front desk duties (GM 13) for reference only. Let's have a look.
Responsibilities of the front desk: 1 1. Accept customers' inquiries and complaints, answer customers' inquiries and complaints, keep records, inform relevant personnel of the problems to be handled in time, and track the results.
2, according to the requirements of system documents, check-in formalities for residents, guide residents to fill in check-in information, regularly sort out, check and register information and submit it to the reference room for archiving.
3, responsible for home decoration procedures, according to the provisions, collect relevant information, strictly review the decoration construction team qualification and effective certificates of decoration workers, for decoration construction personnel to handle decoration permits and temporary passes, and make records.
4. Be responsible for handling the parking space lease procedures, carefully verify the owner's information, sign the parking space lease agreement and the parking space use service agreement, input the information into the computer, handle the parking IC card and make registration.
5, in strict accordance with company regulations, according to the decoration acceptance for renovation refund procedures.
6. Make weekly statistics on occupancy and other business information, and report to the manager of information department before leaving work at noon every Thursday.
7. On the last day of each month, report the work of the month to the department head and communicate with colleagues regularly.
8. Be responsible for the return visit of management office maintenance and housekeeping service, record the return visit to the site in detail in time, and summarize and report it to the head of the affairs department before 25th. 9. Be responsible for regularly updating the telephone contact list of managers and the telephone contact list of the company.
10, complete other work assigned by superior leaders.
Job responsibilities at the front desk 2 Job responsibilities:
1, receive visiting guests and inform the interviewees timely and accurately;
2. Responsible for the cashier at the front desk;
3. Responsible for the environmental maintenance of the front desk area to ensure the safety and normal operation of the equipment;
4. Complete other tasks assigned by superiors.
Qualifications:
1, good image, good temperament, age 20-25 years old, height157-163 cm;
2. Relevant work experience, secretarial, administrative and other related majors are preferred;
3, strong sense of service, skilled use of computer office software;
4. Have good coordination and communication skills, have a sense of responsibility, be lively and cheerful, and have affinity;
5. Mandarin is accurate and fluent, with necessary etiquette knowledge;
6. Excellent fresh graduates can also study.
Front desk job responsibilities 3 1. Responsible for the reception of visiting customers, including offering seats for customers, handing tea, consulting customers' visit intentions and registering customers' visits. (Fill in the visiting customer registration form)
2. Responsible for arranging the reception of designers for customers who come to consult and decorate. When introducing designers to customers, we should respect designers.
3. Before arranging the reception work of the designer, the designer should fully grasp the existing work at hand and make reasonable arrangements. (designer's workload, design level, etc. )
4. Follow up the customers served by designers in time, urge designers to follow up and consult customers, and fill in the Intentional Customer Communication Record Form.
5. Pay a return visit to the customers who have signed with our company. During the construction period, follow-up visits shall be made at least three times to understand customers' opinions on construction services, and report the follow-up records to the company manager or deputy general manager in time.
6. Call back the completed customers. In principle, pay a quarterly visit during the warranty period, fill in the after-sales service record form of completed customers, give feedback to the engineering department in time for the problems reflected by customers, and urge the engineering department to guarantee the projects that need warranty. And timely report the maintenance situation of the engineering department to the company manager.
7. Provide services for non-decoration customers and introduce them to all departments in time.
8. Answer the phone and show the good image of the company with a sincere and sweet voice.
9, cleaning, adhere to the company's cleaning phenomenon, accept and replace garbage bags and other related cleaning work.
10. After receiving the guests, it is necessary to sort out the useless items such as cups left by the guests in time so as to receive new guests at any time.
1 1. Phenomenon display: A, smile B, stable mentality C, self-confidence (I believe I can).
Responsibilities of the front desk 4 1, responsible for answering the front desk service hotline and transferring calls, making telephone consultation, carefully recording important matters and conveying them to relevant personnel without omission or delay;
2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and adhere to good manners;
3. Fill in the customer complaint telephone registration form in time, send it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager;
4. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;
5. Understand the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department;
6. Seriously implement the regulations on the management of target cards and complete the work and tasks assigned by this department.
Front desk responsibilities: 5 1. Responsible for sorting out and keeping the commonly used forms of the company, and supplementing them according to the actual use scenarios.
2. Supervise the daily attendance of employees.
3. Do a good job in material collection and file management.
4. Assist the superior to manage the house safety and provide timely and effective administrative services for other departments.
5. Assist the superior to complete the company's administrative affairs and daily affairs within the department.
6. Prepare the minutes of the meeting before the meeting and sort out the information after the meeting.
7, responsible for the use and management of copying, fax and printing equipment, reasonable use, reduce material consumption.
8. Assist the director to coordinate all departments of the company and make progress in completing the affairs temporarily assigned by the superior.
9, responsible for the inventory of office supplies, completes the registration and filing. And register the receipt, distribution and warehousing of office supplies.
10, answer the phone, receive the fax, transfer the phone or record the information as required to ensure timely and accurate.
1 1, do a good job of reception registration and guidance for visiting guests, and inform the interviewee in time. Selling to irrelevant people, unreasonable, will be rejected.
12, responsible for sending and receiving express letters and parcels of the company.
13, responsible for the monthly statistics of the company's employees' attendance and the filing of attendance data.
14, check the material inventory irregularly, and do a good job in logistics support in time.
15, adhere to the company's cleanliness and hygiene, and show the good image of the company.
Responsibilities of the front desk: 6 1, answering consultation and maintenance calls and conveying work to relevant departments;
2. Issue maintenance orders and track maintenance matters; Summarize the warehouse picking information;
3. Receive all kinds of customers and visitors, deal with their difficulties and requirements in the building in time, and provide corresponding services and necessary assistance;
4. Recovery, counting, recording and reporting of temporary access cards;
5, VIP reception, provide etiquette guidance services;
6, adhere to the reception desk, mesa clean, clean, no dust, no stains. The telephone, printer and other equipment used at the front desk are placed in an orderly manner;
7. Complete other tasks assigned by superiors.
Responsibilities of the front desk 7 1. Clean the counter and maintain the terminal.
2, employees should be familiar with the hotel long-term guest agreement and the contract of each unit, except the discount and deduction agreement.
3, properly handle the guest's complaints, when can't solve, ask for instructions in time.
4. Coordinate the relationship between colleagues and better serve customers.
5, completes the recipients valuables safe keys and in and out of the valuables safe registration records.
6. When handling credit card and check settlement business, the operating procedures of credit card and check must be strictly observed.
7. Effectively implement the foreign exchange management system, do not bring foreign exchange or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.
8. Strictly abide by the cash and bill management system.
9, the daily income of cash must conscientiously implement the provisions of the "long pay short fill", not to learn from each other.
10, the computer password is properly kept, one person takes one bite and is not allowed to be used.
1 1. Be familiar with the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.
12, master the room state and room scene, publicize the room actively and enthusiastically, know the notice of the guests before leaving the store and the meeting and banquet on the same day, confirm the payment method, and ensure the accuracy of check-in and checkout.
13, clean and sanitary.
14, handle all kinds of accounts in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously.
15, correctly handle the issuance of keys.
16. The daily cash income must be checked with the bill and filled into the payment bag according to different currencies and bills.
17, conscientiously do a good job of handover, put forward the unclear places in time, hand over the petty cash shifts, and do not collect the accounts after the accounts are unclear.
18, pay close attention to the situation in the lobby, and report to the superior supervisor and security department in time if there is any abnormality.
19. Go through the check-in, room change and check-out procedures quickly and accurately. When opening a room, take the initiative to explain the room price to the guests to avoid misunderstanding, and do a good job in guest verification procedures and check-in registration.
20, do a good job of succession, carefully check whether the computer printer, calculator, money detector, credit card, POS machine, card scanner and other equipment are working properly, and do a good job of cleaning and maintenance.
2 1, provide the information needed for the guests, and help them to solve all kinds of needs in a warm, thoughtful and meticulous manner.
22. According to the room status report sent by the housekeeping department, carefully check and adhere to the most accurate room status.
23, every day to sort out "check-out account is not flat" guest accounts, report the abnormal situation.
24. Accurately and skillfully collect cash checks from guests, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.
25. Produce and submit various reports.
26. The reserve fund shall not be put into storage with white stripes. Without approval, operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he needs to go through relevant formalities. )
27, correctly handle the guest's message telex, etc.
28. Obey the work arrangement of the front desk foreman and provide first-class reception service for guests in accordance with the prescribed procedures and standards.
Responsibilities of the front desk 8 1. Input documents, copy documents, send and receive faxes.
2, telephone answering, transfer, recording, feedback
3. Manage files, address books and other documents.
4. Responsible for the distribution, registration management and office equipment management of daily office supplies.
5. Subscribe to the annual newspapers and magazines, send and receive daily newspapers and magazines, and exchange emails.
6, staff attendance statistics and out-of-town personnel management, ordering staff meals.
7. Complete the temporary arrangement of the leader.
Responsibilities of the front desk 9 1. Responsible for all reception work at the front desk, including telephone answering and visiting reception, so as to be warm, polite and generous;
2. Assist the manager to formulate the management system and organize the administrative work;
3. Maintain employee relations and maintain the environment and safety of the office;
4. Responsible for managing and collecting office supplies;
5. Be responsible for the supervision and tracking of departmental tasks, and assist other work assigned by the manager.
Front desk responsibilities 10 1, responsible for the reception of all guests of the company.
2. Be responsible for the daily inventory management of helper supplies, register the administrative property and materials of the enterprise according to the relevant regulations of the company, make regular inventory, and be responsible for the maintenance of property and materials.
3. Responsible for contact, coordination and communication with company leaders and other departments.
4, responsible for business cards, address books, and make records. Check attendance records, and be responsible for filing employee attendance data, leave application form and leave adjustment form.
5. Responsible for handling the daily affairs of the office, supervising and managing the office hygiene, and keeping the office clean and tidy.
Responsibilities at the front desk 1 1 Responsible for the company's front desk work, and assist in the completion of customer service and investment promotion in the park.
Work content:
1, responsible for auxiliary work such as call, visit reception and investment negotiation;
2, responsible for sending and receiving office internal faxes, letters, express delivery and newspapers;
3. Responsible for sending, receiving and dunning bills and notices;
4. Be responsible for the handling of parking permits in the park and the statistical submission of relevant data;
5, complete other work assigned by the leadership.
Front desk responsibilities: 12 1. Answer phone calls, receive faxes, record information, transfer calls or record information as needed to ensure timeliness and accuracy.
2. Receive, register and guide the visiting guests, arrange the negotiation place, and inform the interviewee in time. Irrelevant personnel, door-to-door sales promotion and unreasonable troubles should be turned away.
3. Keep the meeting room clean and tidy, and show the good image of the company.
4. Responsible for the company's express delivery, letters, parcels, records, etc., and update the address book;
5. Be responsible for the use and management of copying, faxing and printing equipment, and use it rationally to reduce material consumption.
6. Cooperate with the recruitment of administrative personnel.
7. Responsible for ordering and managing the company's drinking water.
8. Assist the personnel department to contact and handle social security matters according to company regulations;
9. Responsible for the procurement, storage, distribution, registration and inventory of all kinds of office supplies, regularly count the demand of low-value consumables of office supplies in various departments to ensure timely supply, regularly summarize and inventory the company's fixed assets, and prepare the inventory report of fixed assets;
10, to assist the government in supporting fund application, qualification certificate application, change, annual inspection and review;
1 1. Assist the company to coordinate the relationship with government functional departments (including the Administration for Industry and Commerce, social insurance companies, etc.). Ensure the accessibility of government decrees;
12, assist the superior to complete the daily work and complete the affairs assigned by the superior.
Responsibilities of the front desk 13 1, responsible for reception and telephone transfer;
2. Send and receive faxes, copy documents, send and receive express, newspapers, documents, etc. ;
3. Arrange the meeting room, coordinate the meeting time and issue the meeting notice;
4. Responsible for ordering food, water, air tickets for business trips, and guest accommodation;
5. Assist the department manager to do a good job in interview reception, and assist new employees to go through the entry formalities;
6. Make the attendance sheet according to the punching record every month;
7. Responsible for the payment of administrative office expenses (water, electricity, telephone);
8. Purchase common office supplies according to department requirements, make statistics on office supplies inventory, and manage the company's fixed assets;
9. Complete the work temporarily assigned by the leader.
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