Customer apology letter 1 Dear members and friends of Shanghai XX,
Hello! XX Group has been deeply loved by its members and friends since it settled in Shanghai in 20xx. For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!
Xx, xx, XX welcomes the official opening of the second largest organic farm, TZ Farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.
thank you very much for your support！ I wish you and your family good health!
I am here to convey
Salute!
Apologize
Xx，xx，XX，XX
Customer Apology Letter 2 Dear Customer:
First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.
As for the quality of this product, according to my own opinion, if your delivery time allows, I personally want to return it all for exchange. However, considering that we won't lose too much, I still appreciate your special acceptance of the goods in the form of full inspection. At the same time, I still feel guilty.
In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you
xxx
Xxxx，xxxx，xx，xx
Customer Apology Letter 3 Dear customers and friends,
Hello! Lianjiang International Hotel-Japanese and Korean Cuisine Western Restaurant has been widely concerned and deeply loved by friends from all walks of life since the introduction of Japanese and Korean cuisine buffet dinner, and the restaurant continues to be popular! On the evening of March 14 and June 15, 20xx, because the Japanese and Korean restaurants are fully booked, we can't receive unscheduled guests! Please forgive the inconvenience caused to your meal! Therefore, the hotel western restaurant sincerely apologizes to the customers and friends who have been supporting and paying attention to us, and specially extends the promotion activities of Japanese and Korean cuisine in the restaurant (pay attention to the hotel WeChat, forward the information of Japanese and Korean cuisine activities to the circle of friends, like 20, and enjoy a 50% discount on Japanese and Korean cuisine buffet dinner) until the evening of March 20th!
Japanese and Korean cuisine western restaurant will resume reception on March 16, and look forward to your visit!
Lianjiang international hotel-Japanese and Korean cuisine western restaurant
20xx March 12
Customer apology letter 4 dear. Friend:
Hello!
Thank you very much for choosing JADYROSEx! All the staff of X sincerely wish you a happy day and a happy family!
Due to the strict quality control of the baby, the delivery speed is slow, and the delivery time is delayed due to the untimely delivery and slow logistics speed, I sincerely apologize to you and sincerely say "I'm sorry to have kept you waiting"! What moved us most was that you didn't blame us at all and urged us. We are very happy to meet such an understanding and open-minded buyer.
When I sat at my desk and wrote this letter to my parents, X had known you for almost two years. It is our happiest thing to let you buy a good and cheap baby! Your satisfaction is our greatest gain!
If the baby is satisfied, please give us a perfect score of 5 points, with more than 20 words of praise, and the system will automatically send you a 20 yuan store coupon. If you use my ID number to buy any baby in our store again, you can use coupons to reduce the price according to the total amount! The coupon is valid for 60 days. )
When I saw thousands of users choose X, and saw every affirmation and support left by friends in our shopping evaluation, my heart was full of gratitude and responsibility! Your support makes us more deeply realize that making the best shoes, providing the best service, customer's demand and trust are our eternal pursuit and premise, and we will uphold this concept and bring you more comfortable service!
The new development of X has been initially completed, and the summer model is also in full swing. We will increase communication opportunities with you, let some old customers see our new models in advance, and make improvements according to your opinions. We also want to invite some old customers to try on our newly developed models for free and make a more accurate foot feel report. We also want to invite you to our company for face-to-face communication. What we think is because of your dependence on us! We will make shoes step by step and provide good service. I hope to get your continuous attention. Turn your trust in us into the driving force of our work and decorate your beautiful life.
Thank you for reading this letter X in your busy schedule. With your trust and tolerance, we will work harder to repay your love for us. I hope you can continue to witness our growth!
Thank you for your trust and support!
Customer Apology Letter 5 Dear Leader:
Hello!
First of all, please accept my sincere apology. In fact, I have always respected you for several years. You are my leader and my tutor in teaching and scientific research. I am very grateful to you.
/kloc-since June 0/4, unpleasant things have happened in my business study. I have been in a bad mood these days and I am always troubled by my own impulses. Later, Director Zeng and President Xu talked to me successively. Although they all comforted me not to take it to heart, not to have ideological burden, and to pay attention to the way of communication with leaders, I still felt that I was in my back, and the teachers' surprised and curious "greetings" and eyes made me very uncomfortable.
As the saying goes, impulse is the devil. I am tired of being angry when I am impulsive, and I regret and blame myself after I am impulsive. This lesson is really unforgettable. With the spread of knowledge, I became the laughing stock of others after dinner, and I really regret it.
I am here to convey
Salute!
Apologize in the following ways:
Xx，xx，XX，XX
Customer Apology Letter 6 Dear Customer:
First of all, we sincerely apologize to our customers.
I'm sorry! Our trial run is so late! Crab pot with greedy meat was put into trial operation on July 16.
During the trial operation: anyone who purchases in the store can enjoy a 28% discount+a food coupon, and if the consumption exceeds 100 yuan, he will be given a 20 yuan coupon+a food coupon (except drinks).
Activity time: July1June-July 2 1.
Hold your breath and wait for you
Chan Pang Rou Xie Bao
Customer Apology Letter 7 Dear Leader:
First of all, thank you for your support and encouragement to my work. Your working methods, efficiency and attitude are all worth learning. I have always been proud to work under your guidance.
About dealing with xx, because I am young, thoughtless, not calm enough, and my words are inappropriate. If I have disrespect for you, please be generous. Since my starting point is to do a better job, please forgive me.
You are our role model. You have more work experience and more ways to handle things than I do. I am not mature enough. Please don't mind. I will learn more and better ways to deal with things from you in the future. I hope I can give you some advice!
I am here to convey
Salute!
Apologize in the following ways:
Xx，xx，XX，XX
Customer Apology Letter 8 Dear Mr. Wu, the owner of the car,
I'm manager X of the maintenance department of XX automobile 4S shop. During the routine parts replacement and cleaning and maintenance of your XX car in our shop, due to carelessness, our mechanic did not carefully check the fastening of wheel screws before delivering the car. I hereby submit this letter of apology to you with a sense of guilt.
As a daily means of transportation, automobile maintenance is the key work to ensure that the vehicle can restore its safety and reliability after driving at one stage. As a customer of our store for many years, you should enjoy our comprehensive and reliable maintenance service. However, due to the carelessness of our maintenance technicians, there was a serious negligence when tightening the screws on your vehicle tires, which brought considerable hidden dangers to your vehicle's driving safety belt. We are deeply guilty and sorry about this.
Fortunately, Mr. Wu, you are a noble man. You found the problem at the first time and reported it to us so that we could make up and save it in time. We are also very grateful for your support for our work. At present, your XX car has been overhauled and X-ray maintained in our store, and a set of maintenance procedures have been carried out again, focusing on checking the screw fixing points of the whole car, which has been able to ensure that the delivered car has achieved sufficient reliability and safety.
Finally, I represent manager X of the maintenance department of XX automobile 4S shop. Once again, I would like to express my sincerest apologies for the trouble and trouble you have caused and the precious time you have lost. I am willing to give a reasonable and thoughtful reply while respecting your opinion in XX Automobile 4S shop.
I am here to convey
Salute!
xxx
Date:
Customer Apology Letter 9 Dear Customer:
Hello!
Since our new factory was put into operation on September 22nd, 20xx, the production capacity has been improved to some extent.
However, due to the fact that part of our current twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of August, and our current production capacity growth can't keep up with the substantial increase in customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered on time and in full according to the order, which affects your sales. We are here to express our deep apologies to you!
In order to solve the current gap between supply and demand, our company has increased the recruitment of production workers, planned to add two new production lines, and stepped up the installation and debugging progress of automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.
Thank you for your understanding and strong support!
Tang Qisong!
I am here to convey
Salute!
General Manager: Fang xx
Hubei xx science & industry trade co., ltd
20xx year x month x day
Customer Apology Letter/Leader of KLOC-0/0xx Machinery Co., Ltd.:
Hello!
Thank you for your consistent trust and love for our company over the years! It is with your support and help that we can persist in difficult and unfavorable situations and provide you with quality products with a professional spirit and a highly responsible attitude. As you know, since the beginning of this year, there has been a serious "labor shortage" everywhere, and our company is no exception. After the Spring Festival, the employment rate dropped sharply. Although we have created conditions and recruited batches of employees one after another, so far, we have not recovered to the best level last year.
We are a professional manufacturer, not only the manufacturing equipment should be excellent, but also the operating skills of employees should be excellent. For new workers, we must spend enough time and energy on operational skills training. Without skilled employees, we are not allowed to go to work for actual production. In terms of products, we would rather do less than do worse. You must agree to this.
Since the beginning of this year, the local government has further increased energy conservation and emission reduction measures, which has made us worse. Many enterprises have been seriously troubled by power outages, power cuts and water cuts. Up to now, our area still has power supply every other day, which has existed for a long time; Not only is our company greatly affected, but many of our online suppliers often delay delivery. Embarrassed, the production plan we have to compress is often difficult to complete. We are extremely anxious about this!
Fortunately, after several months of training, the new workers we recruited have been qualified one after another. Our generators have also been commissioned to generate electricity, so that we can effectively overcome the difficulties of power failure and power limitation; For online suppliers, we have implemented assistance measures, and we believe that we can basically supply goods in the future. In the next two years, we will basically have normal production capacity and strive to restore the product output to the best level last year.
Dear old friend, your company is our old customer. Over the years, you have given us great support and care. We should repay you with high-quality products and timely delivery. But this year, due to our helplessness, it has caused great inconvenience to your company, and we deeply regret it!
Next, with the continuous improvement of our output, we will regard your company as our priority supplier, deliver on time with good quality and quantity, and express our sincere apologies with our practical actions!
I hope to get your understanding and your trust and support as always! Thanks again!
Apologizer: xxx
Time: XX, xx, xx, xxxx
Customer apology letter 1 1 Dear Mr. xx,
Hello, I'm xx distribution specialist of air conditioning sales company. My name is xx. At about this time, you bought a XXS623 cabinet central air conditioner in our company, and the delivery time agreed before was three days. When we deliver the list, considering the delivery difficulty of the central air conditioner of XXS623 cabinet, we consider contacting a professional handling company.
However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day. You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It did happen when we delivered the goods, and then we communicated with you by phone.
Now the central air conditioner of this XXS623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry. The delay in this delivery is really entirely due to our company's work mistakes.
We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work.
Apologizer: xxx
20xx year x month x day
Customer apology letter 12 dear friends, members of Shanghai XX,
Hello!
XX Group has been deeply loved by its members and friends since it settled in Shanghai in xxx. For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!
On July 26th, 2zzz, XX ushered in the official opening of the second largest organic farm, TZ Farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.
thank you very much for your support！ I wish you and your family good health!
Shanghai XX group
Customer apology letter 13 Dear Mr. Zhang, hello,
I am the sales specialist of the air-conditioning sales company, and my telephone number is 1002. My name is Song XX.
At about this time, you bought a XXS623 cabinet central air conditioner in our company, and the delivery time agreed before was three days. When we deliver the list, considering the delivery difficulty of the central air conditioner of XXS623 cabinet, we consider contacting a professional handling company. However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day.
You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It did happen when we delivered the goods, and then we communicated with you by phone. Now the central air conditioner of this XXS623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry. The delay in this delivery is really entirely due to our company's work mistakes.
We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work.
Apologize in the following ways:
Xx，xx，XX，XX
Customer apology letter 14 Dear xx:
Hello!
Recently, due to the abnormal noise in the building, it has brought you and your family a lot of influence and inconvenience. On behalf of team xx, we would like to express our deep apologies to you and your family!
Thank you sincerely for your close attention and strong support in the process of xx project from early construction to smooth delivery. As the representative of high-end quality real estate in xx city and even the whole country, the xx project embodies the intention and wisdom of our xx team, and brings together many owners and customers who advocate high-end quality life like you, for which we are deeply proud and responsible.
Looking at the architecture at home and abroad, reviewing the construction and debugging of xx project once again confirms the law that "architecture is always a defective art". Even if a lot of preparatory work is done and the design and construction are strictly controlled in the process, problems cannot be absolutely avoided. However, we promise that through careful investigation and prevention in advance, timely response and thoughtful service, all possible problems will be avoided in advance and the problems that have occurred will be solved quickly. We firmly believe that only by building and constantly improving high-quality real estate projects and providing meticulous and thoughtful property services can we live up to the choice and trust of you and other owners and customers and fundamentally strengthen the brand of xx Group.
At present, the problems you found have been thoroughly handled and solved. We are deeply sorry for the impact and inconvenience caused to you and your family. We sincerely ask you to give more understanding and continue to support our work. * * * Join hands to create a harmonious and happy family, and * * * will promote and realize the continuous improvement of xx real estate brand value and xx property service reputation.
On the occasion of Mid-Autumn Festival and National Day, on behalf of team xx, we would like to extend our most sincere thanks and best wishes to you and your family. Thank you for your constant support and help. I wish you and your family a Mid-Autumn Festival reunion and a happy family!
Xx team
20xx year x month x day
Customer apology letter 15 Dear customer,
Hello, thank you for your trust, support and help along the way, let us move forward step by step on the road. Although difficult, it has always inspired us and encouraged us to go further. I hope you can find beauty, happiness, sexual happiness and many things that are beneficial to you. If you can do this and stick to it, we think this is a reply to the customers who have always supported and trusted XX. We are glad to see that some customers are satisfied with our service and still support us.
But something has happened recently, and we are here to apologize to you publicly to show our sincerity and encourage us to serve you better.
Some time ago, two customers placed orders at the same time. One is a new customer in Beijing. He specifically asked us to give him the goods. We decided to use EMS express company to deliver the goods (customers sign for it themselves). As it is an advance payment, we will bear the extra courier fee for EMS courier compared with ordinary courier companies, and we will also give him a gift for free. Another customer is an old customer in Foshan, Guangdong. This is his fourth time to buy our products, and he has always trusted us to pay in advance. We also tried to give him a discount. We want him to receive the goods earlier, so we also use EMS express company to deliver them to him. When EMS company was used before, the speed was ok, and there was no phenomenon of long delivery time.
But this time, it took five days to deliver it to customers in Beijing. The customer accepted our apology and expressed understanding. Although he also praised our overall service, he still delayed the customer's time, so I once again express my sincere apologies to him!
It took nine days to send it to the old customers in Foshan, Guangdong! We were very angry with EMS and called them many times to ask them to deliver the goods to our customers as soon as possible, but their reply was the same: "We will deliver the goods as soon as possible". This old customer has always been very supportive of us and has contacted us several times and expressed his understanding. He didn't say anything, but this time he may be disappointed because EMS has dragged on for so long. Because of the customer's trust and support all the time, and the delay of this express delivery has also caused some troubles to the customer, we decided to give him a blindfold that he likes for free. Because he consulted before. We think this is our most sincere apology and hope that he will continue to understand, support and help us.
When we deliver goods, we usually use express delivery companies, such as Quan Yi, Star Express, Shentong, EMS or other logistics companies. It usually takes 2-3 days near the place, 3-4 days far away, and longer in more remote places.
The occurrence of this incident, although the customer also expressed understanding, still brought unnecessary trouble to the customer, and we once again express our sincere apologies! We also express our sincere thanks to these two customers and more customers who care, understand, support and help us! Always be grateful and always be modest, so that we can go further with everyone's support. We will also be stricter, and we will satisfy everyone in terms of product quality, type, service and speed, and we also look forward to more sincere opinions and suggestions from our friends.
The new year is coming, and XX sends you a New Year greeting in advance: I wish you all a happy family, all the best, all your wishes come true, good luck again and again, unmarried people find a beautiful other half as soon as possible, and married people have a happier and sweeter marriage.
I am here to convey
welcome
Apologize in the following ways:
Xx，xx，XX，XX