Consumer association complaint telephone number

The complaint telephone number of the Consumer Association is 123 15. According to the relevant requirements of the central government, the market supervision department will put the original industrial and commercial hotline 123 15, the original quality inspection hotline 12365, the original edible drug hotline 123 1, the original price supervision hotline 12358 and the original intellectual property hotline.

According to the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, the Interim Measures for Handling Complaints and Reports in Market Supervision and Management and other laws and regulations, complainants can lodge complaints about consumer rights disputes with the market supervision department through this platform.

China Consumers Association was established in the State Council in June 5438+0984 and June 5438+02. It is a national social organization that conducts social supervision on goods and services and protects the legitimate rights and interests of consumers. It is elected by the relevant government departments, people's organizations, news media, consumer associations of all provinces, autonomous regions, municipalities directly under the Central Government and cities under separate state planning (committees, the same below) and consumer representatives from all relevant parties through consultation.

The purpose of China Consumers Association is to supervise goods and services, protect consumers' legitimate rights and interests, guide consumers to spend reasonably and scientifically, and promote the healthy development of socialist market economy.

According to Article 37 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, consumer associations shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;