I tried to format it first, but I couldn't. . Because the mobile phone has been bought for a year, I didn't go to customer service to brush it. If it is still under maintenance, take it to customer service to brush the machine.
As for the deducted money, call 10086 to ask the customer service to get it back. . Customer service will connect you with the expert hotline. I will pay you back what I deducted before, about two to three days ~ ~ but I still have to take the mobile phone, or I will not return it to you if I deduct it later.