12333 mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talents, wage income distribution and labor relations, and some places also provide telephone services such as reporting the loss of social security cards and accepting labor inspection cases. By the end of 20 16, the telephone consultation service of 12333 has achieved full coverage in the city.
In 2003, the former Ministry of Labor and Social Security applied to open the national labor and social security telephone consultation service special number "12333". Later, the Notice on Developing Telephone Consultation Service of Labor and Social Security (Letter No.84 from the Ministry of Labor and Social Security [2003]) and Guiding Opinions on the Construction of Telephone Consultation Service System of Labor and Social Security (Letter No.3 from Labor and Social Security Information/KLOC-0) were issued, which put forward clear requirements for the construction of telephone consultation service system at all levels.
After the establishment of Ministry of Human Resources and Social Security, the Notice on Continuing to Use the National Public Service Numbers 12370 and 12333 (No.35 [2009] of the People's Social Information Letter) was issued, and it was made clear that 12333 was used to provide human resources and social security services to the society. 12370.
In order to publicize human resources and social security policies and promote the service brand 12333, the national human resources and social security system holds "12333 National Unified Consultation Day" on March 30th every year.
Ministry of Human Resources and Social Security-National Unified Consulting Service Special Telephone