On May 7th, 20 19, the original complaint hotline of China Unicom was upgraded to "China Unicom Consumer Rights Protection Hotline", focusing on handling all kinds of rights and interests disputes of China Unicom customers in the process of consumption, paying attention to solving customers' reasonable demands that have not been effectively solved in Unicom business hall, 100 10 hotline and other channels, and effectively protecting consumers' legitimate rights and interests.
China Unicom official customer service telephone number:
Customer service hotline: 100 10
Recharge service hotline: 100 1 1.
Marketing line: 100 16
Customer club service hotline: 100 18
Consumer protection hotline: 100 15
100 15 and 100 10.
100 10 hotline is completely different from 100 15 hotline. 100 10[3] hotline is a customer service hotline set up by China Unicom's provincial branches, and complaints are solved within provincial companies. Hotline 100 15 is the service hotline that China Unicom Group Company undertakes to protect the rights and interests of customers in China Unicom, and the complaints are directly supervised by the Group Company to solve the problems.
In general, in order to facilitate customers to quickly inquire and handle business (general business consultation, telephone bill balance information inquiry, business handling, etc. ), China Unicom provides self-help channels such as 100 10 local service hotline and online telephone office. It is suggested that users can query and process locally first. If you encounter problems that 100 10 cannot solve, major complaints or are not satisfied with the handling results, you can directly call the hotline 100 15.
The above contents refer to:
Baidu Encyclopedia-100 15
Baidu security number authentication platform-China Unicom official customer service phone number